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"We love staying at The Cliff Lodge, however the customer service has never been one to brag about all the times we've stayed there. Its the beauty of ... " More

By a verified traveler on Mon 03 Oct 2016

Hotel Description

4-star ski-in/ski-out resort near Snowbird Ski Resort

In Sandy

Within a 15-minute walk of this Salt Lake Mountain Resorts resort, you'll find Snowbird Ski Resort and Alta Ski Area. Wasatch-Cache National Forest and Peruvian Express Ski Lift are also within half a mile (1 km).

Full-service spa, outdoor pool

This smoke-free resort features ski-in/ski-out access, a full-service spa, and 3 restaurants. Families will appreciate the onsite laundry facilities and in-room childcare. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 511 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Standard Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, View (Canyon)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Cliff Lodge and Spa ratings based on 10 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Cliff Lodge and Spa

Everyone (1)
4 out of 5

Customer service is terrible.

Pros: The views and the room.
Cons: Customer service and more food options.
Location: The location is beautiful with lots of hiking but there's not many choices of places to eat.
We love staying at The Cliff Lodge, however the customer service has never been one to brag about all the times we've stayed there. Its the beauty of the atmosphere that seems to make us over look the real issues of this hotel and thats the terrible customer service that we see when we stay. The Aerie is one of the worst. They always seem to be busy but its always empty there and they don't have the waiters and waitresses are not very friendly and you always have to flag someone down to get what you need. The hostesses always seem that they are so busy but how hard is it to find a table for someone and seat them. This hotel chain needs to meet with their employees and talk about customer service and how being nice to people who pay good money to stay there. Its not that hard to be nice to your customers. I never write reviews but we stay there a lot and it is hard to keep letting go without telling people that all they need to fix is the customer service.

Posted by , from Herriman Utah on Oct 3, 2016

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1 out of 5

Snowbird Event facilities

Snowbird arbitrarily cut key exhibition hours for our convention without apology or compensation, which meant lost sales $$$$ big time.  Be very careful about making sure terms are confirmed in writing if you are thinking about having an event here.

Posted by on Jun 26, 2013

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4 out of 5

WE HAD A GREAT TIME STAFF WAS VERY GOOD.

Pros: Free Internet, Quiet
Cons: Nothing close
VERY NICE DESIGN BUT LACKS COZY FIRPLACES FOR WINTER COMFORT. THE RESTAURANT ARE NOT OPEN FROM ALL DAY AND ONE COULD ENJOY THEMSELVES IF THERE BARS HAD BETTER HOURS TO SERVE THE GUEST. VIEW IS OUTSTANDING, WITH GREAT SKI IN SKI OUT LOCATION.

Posted by , from PALM DESERT,CA on Apr 13, 2011

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4 out of 5

Great view and comfortable

Pros: Close restaurants
Service was great and there is so much to do right out the front door.

Posted by , from Utah on Feb 3, 2011

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4 out of 5

Great location great ski area

Pros: Free Internet, great skiing and location
Cons: pricey
The hotel is nice it is very interesting and the location and skiing is some of the best in the world. The rooms are nice but very plain food choices are limited but good you don t come here to eat you come to ski. My only complaint is the prices are outrageous you have no choice if you want to stay in the canyon so you pay a premium for everything. I go every other year and love the place and just grin and bare it.

Posted by , from Pa on Feb 3, 2011

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2 out of 5

Disappointed

Took a chance on hitting the snow just right...that was great. The rest was not so good. Mega $$$ for food and services. Will go back to Utah but not at the Cliff.

Posted by on Apr 1, 2009

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3 out of 5

Nice,but not that nice for the price!

My wife and I stayed @ the cliff last week. We were very happy w/ our room. It was clean and had everything we needed. The room had a coffee maker and small fridge and humidifier which we needed everynight. I suggest that if you stay @ the cliff that you hit a grocery store before you get up to the pass. There is a small store @ the cliff that is big $$$$. The hotel is very tricky to get around. It seems like all the amenties share a different floor. You go from one floor to another and each side of the bldg. The food is just ok. The nightlife in Utah is awful. Go just for the skiing. With all the alcohol laws,it's no Breck or Whistler for sure. If it has'nt snowed in more then 5 days do not go to Snowbird. Everyting gets packed out and bumped. You'll be riding groomers w/ million other people. We found that Solitude was a much better day w/ no snow. I've been alot of places and when the snow is good, Utah is the place. With out snow, it's hard to get what Snowbird really is.

Posted by on Feb 6, 2009

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4 out of 5

great location

Best location and best skiing in Utah. Food is way over priced but who cares. Its all about the skiing. Will stay here again but will pack some food. Had so much snow road from salt lake was closed had the place with 20"" powder.

Posted by on Dec 28, 2008

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3 out of 5

beautuful hotel and location--some staff issues....

The Cliff is a beautiful facility in a fabulous location. Rooms are first rate, great beds, TV, etc. Had read other reviews stating problems with WiFi and food services and found those to be on the mark. WiFi was down and I get the impression that this is often the case. Restaurants were open odd hours if at all. The Mexican restaurant served decent food if you could get served. I watched a long line of folks wait 30-45 minutes to be seated when well over half of the tables in the place were empty. Staff was indifferent, bordering on surly. Many places in Utah seem to have a problem with professionalism in the hospitality biz--this was a prime example. There is a reason they sell Ramen noodles and microwave burritos in the gift shop but bring your own --outlandish prices and inexplicably odd hours plague that establishment as well. Would probably go back but would be better prepared to deal with these annoyances in an otherwise fabulous place.

Posted by on Aug 13, 2007

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5 out of 5

Wow!

We were here for a summer meeting and stayed on as long as possible for some family time. This is a beautiful resort and we enjoyed every minute. The mountain hiking is splendid, the pool is delightful and there are lots of fun things for visitors of all ages. It is a good idea to take it easy the first day or two until the adjustment to altitude is made.

Posted by on Jul 25, 2007

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Property Features

The Cliff Lodge and Spa offers its guests a full-service spa, ski-in/ski-out access, and an outdoor pool. There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There's an onsite business center. A fitness center, tour/ticket assistance, and gift shops/newsstands are also featured at the family-friendly The Cliff Lodge and Spa. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available. This 4-star Sandy resort is smoke free.

  • 511 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Salt Lake City Intl. Airport (SLC) (51.3 km / 31.9 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

The Cliff Lodge and Spa offers 511 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

The Cliff Lodge and Spa has 3 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the resort include ski-in/ski-out access, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Fishing on site
  • Snowboarding on site
  • Snowmobiling on site
  • Snowshoeing on site
  • Golfing nearby
  • Helicopter/airplane tours on site
  • Hiking/biking trails on site
  • Rock climbing on site
  • Ice skating on site
  • Ropes course on site
  • Mountain biking on site
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Sledding nearby
  • Snow tubing nearby
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Downhill skiing on site

Spa Services

Cliff Spa has 5 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Minimum age to access spa is 16
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Spa fee: USD 35 per person, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 15 and USD 20 per person (approximately)
  • Airport shuttle fee: USD 78
  • Airport shuttle fee per child: USD 50 (roundtrip), (up to 12 years old)
  • Valet parking fee: USD 16.00 per day
  • Rollaway bed fee: USD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cliff Lodge Sandy
  • Cliff Lodge Hotel
  • Cliff Lodge Hotel Snowbird
  • Cliff Lodge Snowbird
  • Cliff Snowbird
  • The Cliff Lodge Spa
  • The Cliff Lodge and Spa Sandy
  • The Cliff Lodge and Spa Resort
  • The Cliff Lodge and Spa Resort Sandy

You should know

  • The Cliff Lodge and Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.