2/10 Terrible
Rebecca
Traveled with family and small children, Traveled with family
Jul 23, 2025
Liked: Property conditions & facilities
Disliked: Staff & service
One of the Worst Hotel Experiences – Hilton Garden Inn Sandy, UT – 4th of July
I rented two rooms over the 4th of July holiday and had one of the worst experiences I’ve ever had at a hotel. My sister also rented a room, and we brought our entire family — including my elderly mother in a wheelchair, several grandkids, nieces, and nephews — to celebrate.
After checking in and getting settled, we all headed out to enjoy the local parade and fireworks. When the fireworks started, we made the responsible decision to bring my mom back to the hotel because the flashing lights can trigger seizures. We then watched the fireworks from the hotel parking lot, like many other families in the area.
While we were standing in the lot — kids playing and people around — one of your employees, Zoe, came flying into the parking lot at an extremely dangerous speed. She came so close to hitting my daughter and grandson that the air from her car made my daughter’s hair fly up. It was terrifying.
I ran over to tell her how close she had come to hitting a child, and instead of being apologetic or even concerned, she jumped out of her car yelling at me. She told me to "get over it" and said we weren’t supposed to be there — in the hotel parking lot of the hotel I was actively staying at. I explained we were guests and had every right to be there. Her response? More yelling. She got in my face and was unbelievably rude and confrontational — not just to me but to my daughter as well.
Later, when I
Rebecca
Stayed 1 night in Jul 2025