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SureStay by Best Western Salt Lake City Downtown

2.0 star property
Hotel near University of Utah in Salt Lake City

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Photo gallery for SureStay by Best Western Salt Lake City Downtown

Reception
Exterior
Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Bathroom | Combined shower/tub, hydromassage showerhead, free toiletries, towels

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Laundry
  • Pool
  • 24/7 front desk

Explore the area

Map
1009 S Main St, Salt Lake City, UT, 84111
  • Salt Palace Convention Center
    ‪4 min drive‬
  • Temple Square
    ‪4 min drive‬
  • Delta Center
    ‪4 min drive‬
  • Salt Lake City, UT (SLC-Salt Lake City Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 1 King Bed, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Standard Room, 2 Queen Beds, Non Smoking

  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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About the neighborhood

Salt Lake City

Central City stay.With a stay at this Central City hotel, you'll be within half a mile (1 km) of Smith's Ballpark and 2 miles (3 km) of Nightmare on 13th. Liberty Park and Salt Lake Community College are also within 2 miles (3 km).

What's nearby

  • Salt Palace Convention Center - 4 min drive - 1.6 miles
  • Temple Square - 4 min drive - 1.8 miles
  • City Creek Center - 4 min drive - 1.8 miles
  • Delta Center - 4 min drive - 1.8 miles
  • Conference Center - 5 min drive - 2.0 miles

Getting around

  • North Temple Bridge/Guadalupe Station - 5 min drive
  • 900 South Station - 9 min walk
  • Salt Lake City International Airport (SLC) - 12 min drive

Restaurants

  • ‪Sonic Drive-In - ‬10 min walk
  • ‪Sushi Burrito - ‬12 min walk
  • ‪SLC Eatery - ‬1 min walk
  • ‪Lucky 13 - ‬11 min walk
  • ‪Tacos Don Rafa - ‬9 min walk

About this property

SureStay by Best Western Salt Lake City Downtown

Hotel near University of Utah in Salt Lake City
Free breakfast is served daily. Public spaces have free WiFi and wired Internet. An outdoor pool, ski storage, and laundry facilities are also featured at the business-friendly SureStay by Best Western Salt Lake City Downtown. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Salt Lake City hotel.

  • 63 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • ATM
  • Smoking in designated areas
SureStay by Best Western Salt Lake City Downtown offers 63 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. Cable television is provided. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Languages

English, Farsi, Hindi, Spanish

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  • Pet friendly
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Jul 21 - Jul 22
Total includes taxes and fees
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Property amenities

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Outdoor pool
  • Segway rentals/tours
  • Ski passes
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • TV with cable channels

Bedroom

  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 20 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Eurocard. Cash is not accepted. 

We should mention

  • The seasonal pool will open May 29 and close September 02.
  • Pool access available from 9:00 AM to 9:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

America's Best Inn Hotel Salt Lake City
America's Best Inn Salt Lake City
City Creek Inn Salt Lake City
City Creek Inn
City Creek Inn Salt Lake Utah
City Creek Inn Suites
Surestay By Best Salt City
SureStay by Best Western Salt Lake City Downtown Hotel
SureStay by Best Western Salt Lake City Downtown Salt Lake City

Frequently asked questions

How close is SureStay by Best Western Salt Lake City Downtown to the airport?

SureStay by Best Western Salt Lake City Downtown is 7.6 mi (12-min drive) away from the Salt Lake City International Airport (SLC) airport, the closest popular airport to the property.

How much does it cost to stay at SureStay by Best Western Salt Lake City Downtown?

As of Jul 19, 2025, prices found for a 1-night stay for 2 adults at SureStay by Best Western Salt Lake City Downtown on Jul 25, 2025 start from $101.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay by Best Western Salt Lake City Downtown have an airport shuttle?

Airport shuttle services are not available at SureStay by Best Western Salt Lake City Downtown.

Does SureStay by Best Western Salt Lake City Downtown offer free breakfast?

SureStay by Best Western Salt Lake City Downtown offers free buffet breakfast every day from 6:30 AM to 9:00 AM.

Is there a casino at SureStay by Best Western Salt Lake City Downtown?

No, there is no casino at this hotel.

What time is check-in at SureStay by Best Western Salt Lake City Downtown?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs USD 25 (subject to availability).

Is there free parking at SureStay by Best Western Salt Lake City Downtown?

This hotel offers free self parking.

Does SureStay by Best Western Salt Lake City Downtown have a pool?

SureStay by Best Western Salt Lake City Downtown features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does SureStay by Best Western Salt Lake City Downtown have a spa?

There are no spa services available at this hotel.

How close is SureStay by Best Western Salt Lake City Downtown to downtown Salt Lake City?

SureStay by Best Western Salt Lake City Downtown is 1.2 mi away from Salt Lake City.

SureStay by Best Western Salt Lake City Downtown Reviews

Reviews

6.6
Rating 10 - Excellent. 254 out of 1000 reviews
Rating 8 - Good. 240 out of 1000 reviews
Rating 6 - Okay. 180 out of 1000 reviews
Rating 4 - Poor. 136 out of 1000 reviews
Rating 2 - Terrible. 190 out of 1000 reviews

6.4/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Sheniqua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Aaron

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place ppl who run it seem to take pride in the facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a good breakfast
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very quiet and clean, and loved that parking was inside of a gate.
Stayed 1 night in Mar 2025

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any time go to slc I see if I can stay here first. I like how it’s gated and it fieels safer to leave your car there. The staff is nice. The pricing is great and the rooms are cleao and breakfast in the morning is incredible. This is my favorite place to stay
Stayed 1 night in Jan 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
The on l
Stayed 1 night in Mar 2025

4/10 Poor

Blaine

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

Cheryl

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service
The rooms doors were not secure. 3 inch gap on door. The maids came in my room when I had a do not disturb sign hanging. My hold earrings came up missing when they came into my room. Mattresses were lumpy
Stayed 5 nights in Mar 2025

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
I felt generally safe because the property is gated, but my window lock was broken, so honestly anyone could have gotten into my room.... and it was very dirty. Like don't want to walk around in bare feet or touch anything. Stained sheets too. Management was very nice though!
Stayed 2 nights in Mar 2025

10/10 Excellent

diana, whittier

Stayed 2 nights in Mar 2025

4/10 Poor

Teresa

Scary part of town
Stayed 1 night in Mar 2025

4/10 Poor

Loren L

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
It has been a long time since I stayed in a hotel this dirty.
Stayed 3 nights in Mar 2025

10/10 Excellent

Herman

Stayed 1 night in Feb 2025

2/10 Terrible

Lorri

The staff were very nice. Too bad the conditions of my room as well as areas of hotel were very much in need of massive repairs. We had to ask for three different rooms before we found one that as was barely Bearable
Stayed 1 night in Feb 2025

4/10 Poor

Adrian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very sketchy area
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel for the price. We had a pleasant experience for our weekend getaway. The front office staff were nice and the room was prepared upon arrival. We had absolutely no issues during our stay and never felt unsafe. Not sure what these reviews are about regarding it being unsafe since it’s literally a gated property and your room key is required to open the gate. The only small issue was the blow dryer in the room didn’t work & the breakfast wasn’t the most amazing- but it was decent. I would recommend staying here if you’re not too bougie with your hotels, traveling doesn’t have to be expensive :)
Stayed 2 nights in Feb 2025

10/10 Excellent

Kelly

Stayed 1 night in Feb 2025

8/10 Good

Sonny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. We were only there overnight for an operation the following morning
Stayed 1 night in Feb 2025

6/10 Okay

Brent

Pretty sub standard hotel … nothing special
Stayed 1 night in Feb 2025