2/10 Terrible
Leslyn, NASSAU
Business traveler, Traveled with family
Aug 26, 2025
Disliked: Cleanliness, staff & service, amenities
From the reviews, I didn’t expect this to be a five-star hotel, but I chose it for the convenience of its proximity to my destination. We checked in late and were accommodated, which I appreciated. However, two days into our stay, I was approached by a staff member who accused my family and me of removing the shampoo and conditioner bottles from the shower wall. I was appalled, as there were no bottles installed when we first checked into the room.
On top of that, the room had a constant musty, smoky smell, the bathroom basin drain didn’t work, the cupboard handle enclosing the fridge was broken, and one morning I even saw a roach crawling on the desk. His approach was unprofessional, and I found it offensive to be accused in such a manner.
Only after this incident did they install new bottles and fix the basin drain. While some issues were eventually addressed, the overall experience left me disappointed, and I believe situations like this should never happen.
Leslyn
Stayed 6 nights in Aug 2025