I rarely leave negative reviews, but this was one of the most unacceptable hotel experiences I have ever had. I have stayed in over 300 hotels, and this was by far the most stressful and poorly managed stay.
I arrived at 11:30 PM and discovered that after 11 PM there is no receptionist on site — only a security guard who is not trained or authorized to assist guests beyond handing over a key. For a property charging approximately $145 per night, this is extremely concerning.
I was traveling alone with two suitcases and three bags. While I did not request a first-floor room in advance, I would have preferred one due to the amount of luggage. However, with no front desk staff available, making any changes was impossible. This created immediate inconvenience.
After carrying all of my luggage upstairs to the second floor, neither of my room keys worked. I had to take everything back downstairs and return again. The security guard explained she could not issue or fix keys — only let me into the room using a backup key. She contacted the receptionist, who promised to prepare new keys.
About 15–20 minutes later, the room phone rang — but the phone itself was malfunctioning. I could hear them, but they could not hear me. I attempted to call back using the same room phone, and again, they could not hear me. This left me without any reliable way to communicate with staff.
By that time, it was already 12:30 AM. As a woman traveling alone, I did not feel safe leaving my room again