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Fairmont The Norfolk

5.0 star property
Family-friendly 5-star hotel near The Sarit Centre

Choose dates to view prices

Fairmont The Norfolk

Photo gallery for Fairmont The Norfolk

Reception
Terrace/patio
Exterior
Premium bedding, pillowtop beds, minibar, in-room safe
Daily buffet breakfast (KES 4500 per person)

Overview of Fairmont The Norfolk

Reviews
9.0

Wonderful

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Restaurant

Check out the area

Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200
  • Popular LocationUniversity of Nairobi1 min walk
  • Popular LocationKenyatta International Convention Centre19 min walk
  • Popular LocationThe Sarit Centre4 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)27 min drive

Room options

View all photos for Fairmont Room with Queen Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Room with Queen Bed

  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Norfolk Signature Suite with King Bed

Norfolk Signature Suite with King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Norfolk Signature Suite with King Bed

  • 850 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed

Junior Suite, 1 Queen Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 Queen Bed

  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Verandah Room with King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Verandah Room with King Bed

  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Courtyard Room with 2 Single Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Courtyard Room with 2 Single Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Courtyard Room with King Bed

Deluxe Courtyard Room with King Bed | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Courtyard Room with King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Fairmont Room Twin - 2 single beds

Premium bedding, pillowtop beds, minibar, in-room safe

Fairmont Room Twin - 2 single beds

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for 1937 Suite

Premium bedding, pillowtop beds, minibar, in-room safe

1937 Suite

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior
Villa Rosa Kempinski
Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (465)
The price is $230
per night
$288 total
includes taxes & fees
May 10 - May 11
Villa Rosa Kempinski

About the neighborhood

Nairobi

City center retreat .With a stay at this Nairobi Central hotel, you'll be within half a mile (1 km) of University of Nairobi and 2 miles (3 km) of Kenyatta International Convention Centre. Also, The Sarit Centre is within 2 miles (3 km) and Yaya Centre is within 6 miles (10 km).

What's nearby

  • University of Nairobi - 1 min walk
  • Kenyatta International Convention Centre - 19 min walk
  • The Sarit Centre - 4 min drive
  • Yaya Centre - 6 min drive
  • United Nations Office at Nairobi - 9 min drive

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive

Restaurants

  • Lord Delamere Terrace - 1 min walk
  • Number 7 Cocktail Bar - 6 min walk
  • Mawimbi Seafood - 3 min walk
  • Tatu Restaurant - 1 min walk
  • Saapé - 7 min walk

About this property

Fairmont The Norfolk

Family-friendly 5-star hotel near The Sarit Centre
Fairmont The Norfolk offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center, meeting rooms, and limo/town car service. Event space at this hotel measures 2196 square feet (204 square meters) and includes a conference center. A sauna, spa services, and a terrace are also featured at the luxury Fairmont The Norfolk. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Nairobi hotel.

  • 170 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Meeting rooms
  • 2196 sq ft of conference space
  • 204 sq m of conference space
  • Built in 1904
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Fairmont The Norfolk offers 170 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Greek, Swahili

Property amenities

Family friendly

  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 4,500 for adults and KES 2,250 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: noon
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately KES 4500 for adults and KES 2250 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

How close is Fairmont The Norfolk to the airport?

Fairmont The Norfolk is 4 mi (16-min drive) away from the Nairobi (WIL-Wilson) airport, the closest popular airport to the property.

How much does it cost to stay at Fairmont The Norfolk?

As of Apr 26, 2024, prices found for a 1-night stay for 2 adults at Fairmont The Norfolk on Apr 27, 2024 start from $240.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Fairmont The Norfolk have an airport shuttle?

Fairmont The Norfolk offers an airport shuttle 24 hours a day, for a charge of KES 8000 per vehicle, one way.

Does Fairmont The Norfolk offer free breakfast?

Free breakfast isn’t provided at Fairmont The Norfolk, but buffet breakfast is offered for a fee of KES 4500 for adults and KES 2250 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Fairmont The Norfolk?

No, there is no casino at this hotel, but Lucky 8 Casino (7-min drive) is nearby.

What time is check-in at Fairmont The Norfolk?

Check-in start time: 12:30 PM; Check-in end time: noon.

Is there free parking at Fairmont The Norfolk?

This hotel offers free self parking and valet parking.

Does Fairmont The Norfolk have a pool?

Fairmont The Norfolk features an outdoor pool.

Does Fairmont The Norfolk have a restaurant?

Fairmont The Norfolk is home to Lord Delamere Terrace, which features international cuisine.

Does Fairmont The Norfolk have a spa?

Pamper yourself with a day at Pembo, where you can enjoy facials, Swedish massages, and aromatherapy.

How close is Fairmont The Norfolk to downtown Nairobi?

Fairmont The Norfolk is 1 mi away from Nairobi.

Fairmont The Norfolk Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 103 out of 160 reviews" "
Rating 8 - Good. 38 out of 160 reviews" "
Rating 6 - Okay. 13 out of 160 reviews" "
Rating 4 - Poor. 4 out of 160 reviews" "
Rating 2 - Terrible. 2 out of 160 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rico

Stayed 4 nights in Dec 2023

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Stayed 3 nights in Dec 2023

6/10 Okay

Stephen, Vero Beach

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great room and pool
Stayed 2 nights in Sep 2023

10/10 Excellent

Alicia, Chicago

Stayed 8 nights in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

reid

Stayed 3 nights in Jul 2023

10/10 Excellent

Leung Ka Man

Stayed 1 night in Jun 2023

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel….
Stayed 1 night in Apr 2023

10/10 Excellent

Vivek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Stayed 5 nights in Mar 2023