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Aparthotel

Urban Residences

4.0 star property
4-star aparthotel near Ahoy Rotterdam, connected to a shopping center

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Photo gallery for Urban Residences

View from property
Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes
Exterior
View from room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Free WiFi
  • Laundry
  • Parking available

Explore the area

View in a map
Hennekijnstraat 104, Rotterdam, 3012 EB
  • Place, De Koopgoot
    ‪4 min walk‬
  • Place, Witte de Withstraat
    ‪7 min walk‬
  • Place, Markthal Rotterdam
    ‪9 min walk‬
  • Airport, Rotterdam (RTM-Rotterdam The Hague)
    ‪8 min drive‬

Room options

View all photos for Large Apartment

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Large Apartment

  • City view
  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Large Apartment (Families & Couples)

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Large Apartment (Families & Couples)

  • City view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Large Penthouse

Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Large Penthouse

  • City view
  • 1292 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, Corner

Studio, Corner | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Studio, Corner

  • City view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio | Hypo-allergenic bedding, in-room safe, laptop workspace, blackout drapes

Studio

  • City view
  • 592 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Large Penthouse (Families & Couples)

View from room

Large Penthouse (Families & Couples)

  • City view
  • 1076 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite | View from room

Family Suite

  • City view
  • 883 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the neighborhood

Rotterdam

Heart of Rotterdam.With a stay at this Centrum aparthotel, you'll be steps from Lijnbaan and Beurs World Trade Center. De Koopgoot and Rotterdamse Schouwburg are also within half a mile (1 km).
View more Aparthotels in RotterdamOpens in a new window

What's nearby

  • De Koopgoot - 4 min walk - 0.3 miles
  • Holland Casino Rotterdam - 7 min walk - 0.4 miles
  • Witte de Withstraat - 7 min walk - 0.4 miles
  • Markthal Rotterdam - 9 min walk - 0.5 miles
  • Erasmus MC - 15 min walk - 0.8 miles

Getting around

  • Rotterdam Blaak Station - 11 min walk
  • Schiedam Nieuwland Metro Station - 11 min drive
  • Rotterdam (RTM-Rotterdam The Hague) - 20 min drive

Restaurants

  • ‪Starbucks - ‬3 min walk
  • ‪Wok to Go - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪BURGER KING® - ‬1 min walk
  • ‪Hotel NH Atlanta Rotterdam - ‬2 min walk

About this property

Urban Residences

4-star aparthotel near Ahoy Rotterdam, connected to a shopping center
As a guest of Urban Residences, you'll find multilingual staff, laundry facilities, and express check-out. WiFi is free in public spaces. Urban Residences also features a front-desk safe and an elevator. For a fee, parking is available.

This 4-star Rotterdam aparthotel is smoke free.

  • 1 building
  • 77 guestrooms or units
  • 19 levels
  • Built in 2012
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site
Urban Residences offers 77 accommodations with laptop-compatible safes and espresso makers. Accommodations offer separate sitting areas. Accommodations at this 4-star aparthotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. 38-inch LCD televisions come with cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

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The James Hotel Rotterdam
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 27.50 per night)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Crib: EUR 15 per night

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Microwave
  • Oven
  • Refrigerator
  • Stovetop
  • Toaster

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • 1 private bathroom
  • Designer toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 38-inch LCD TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Elevator (35 inch wide door)
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Smoking not allowed

Services and conveniences

  • Blackout drapes
  • Housekeeping available once per stay
  • Iron/ironing board
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Proposal/romance packages
  • Safe at front desk

Location highlights

  • Connected to a convention center
  • Connected to a shopping center
  • In a business district
  • In a shopping district
  • In the city center
  • Near a metro station
  • Near a train station
  • Near the airport

Things to do

  • Bicycle rentals
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 19 floors
  • 77 units
  • Bicycle rentals
  • Built in 2012
  • Electric car charging station

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 50
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from 11:00 PM to 8:00 AM
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Each guest, including children, must present valid government-issued ID at check-in.
This property accepts families and couples only for apartment bookings.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 15.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 500 per accommodation, per stay
  • Breakage deposit: EUR 500 per stay
  • An effective city/local tax rate of 6.50 percent will be charged

We've listed all charges provided to us by the property.

The listed deposit applies to Penthouse bookings. The deposit is EUR 500 per stay for Apartments and EUR 300 per stay for Studios.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: EUR 27.50 per night (in/out privileges)
  • Late check-out fee: EUR 50 (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve high chair
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. The property is professionally cleaned.

Guests may request two single beds instead of one double bed. Additional fees apply.
If unable to provide a valid credit card at check-in, the general deposit is required in cash for penthouse bookings. A cash deposit of EUR 150 applies for studio bookings, and EUR 300 applies for apartment bookings.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 3 children 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Urban Residences.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Urban Residences
Urban Residences Apartment
Urban Residences Apartment Rotterdam
Urban Residences Rotterdam
Urban Residences Rotterdam
Urban Residences Aparthotel
Urban Residences Aparthotel Rotterdam

Frequently asked questions

How close is Urban Residences to the airport?

Urban Residences is 5 mi (20-min drive) away from the Rotterdam (RTM-Rotterdam The Hague) airport, the closest popular airport to the property.

Does Urban Residences have an airport shuttle?

Airport shuttle services are not available at Urban Residences.

Does Urban Residences offer free breakfast?

Urban Residences does not offer free breakfast.

Is there a casino at Urban Residences?

No, there is no casino at this aparthotel, but Holland Casino Rotterdam (8-min walk) is nearby.

What time is check-in at Urban Residences?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

Is there free parking at Urban Residences?

Free parking is not available at this aparthotel. Self parking is available for EUR 27.50 per night.

Does Urban Residences have a pool?

Urban Residences does not have a pool.

Does Urban Residences have a spa?

There are no spa services available at this aparthotel.

How close is Urban Residences to downtown Rotterdam?

Urban Residences is 0.3 mi away from Rotterdam.

Urban Residences Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 642 out of 1105 reviews
Rating 8 - Good. 323 out of 1105 reviews
Rating 6 - Okay. 84 out of 1105 reviews
Rating 4 - Poor. 21 out of 1105 reviews
Rating 2 - Terrible. 35 out of 1105 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dana, West Vancouver

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and common areas
Stayed 8 nights in Dec 2025

6/10 Okay

Tunu

Traveled with family
Liked: Amenities
- Clarity about deposit prior to booking! - Staff were very friendly and understanding - considering how spacious the rooms are and how nice the kitchens are, the rooms rooms themselves are in serious need of maintenance and repairs. Cracks on the floors are concerning, curtains are dirty & even the bedsheet was seriously stained
Stayed 2 nights in Dec 2025

10/10 Excellent

Frank

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
excEllent facilities & location
Stayed 3 nights in Aug 2024

6/10 Okay

Yvette

Traveled with partner
Location is absolutely great, smack in the middle of downtown with everything you need within walking distance. The property itself is ok (the people at the front desk are great). We stayed for more than 2 weeks so the cleaning was a bit dubious. We checked in early because the room was supposedly ready, but the bed wasn’t done for instance. One of the cleaning days no one came so needed to ask for that. They also gave 1 set of towels even though it says they’re supposed to give 2. The pressure of the shower is seriously low, the microwave wasn’t working. Used the laundry. It’s good enough but not great. It could be so much better but maybe it was the unit we had (corner on the 7th).
Stayed 15 nights in Nov 2025

10/10 Excellent

Dana, West Vancouver

Liked: Cleanliness, amenities, property conditions & facilities
Central location. And big apartment
Stayed 4 nights in Nov 2025

6/10 Okay

Shogun

Traveled with partner
Liked: Cleanliness
The staff were very friendly and helpful. Issues with room included, while you could open the door once I was shown, the door handle is actually broken. The heating in the room didn't t work properly. The staff said they had a technician look at it but I don't really think it was fixed as the room remained cold. There were water stains and mould in the shower, one of the sliding doors in the kitchen cupboard was hard to push, the sliding table in the bed slide table on the right hand side of the bed is broken. Having said that the apartment appeared to be clean. Some addition cleaning products would be useful such as a broom an dustpan and brush would be a useful addition.
Stayed 3 nights in Nov 2025

8/10 Good

Bradley

Liked: Cleanliness, amenities
This is a good property with high end furnishing. My only message to the owners is to keep up with maintaining the property by painting walls and touching things up to match the high quality of the furnishings. Loved having access to laundry room. Staff were Ok, but a bit ambivalent compared to other places I have stayed.
Stayed 4 nights in Oct 2025

8/10 Good

Kiem

Traveled with family
Liked: Cleanliness, room comfort
Balcony views were great from the front in the back so so because of ongoing construction.
Stayed 6 nights in Oct 2025

8/10 Good

Sylvie

Liked: Room comfort
L’appartement est grand et confortable. Les rideaux n’étaient pas propres (incluant ceux de la salle de bain) et plusieurs crochets de ceux-ci étaient décrochés. Ça donne un aspect négligé à l’appartement. Il y avait des taches sur le fauteuil. On a apprécié le local à vélo. La salle de lavage serait plus appropriée à l’étage (sans les appâts à souris…)
Stayed 5 nights in Sep 2025

6/10 Okay

Kevin

Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Otherwise wouldn’t stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stylish, modern and very clean property., well located for the train station and shopping. Polite, friendly staff, however, we reported a fault in our apartment at 11am and they promised to sort it before the evening. Unfortunately upon our return at 6pm they had not even been to inspect it. They were very apologetic and sorted it immediately, which was greatly appreciated.
Stayed 2 nights in Sep 2025

4/10 Poor

David

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
I do not know even where to start, did the suggested checkin on line so it’s quicker, that would be a no, not quick at all. We got “upgraded” to an apartment that was so disappointing - cracked floor with duct tape on some spots; shower made a super big puddle on our floor which we reported and a guy came to say he’d be back to chalk it and give us more towels as we used all ours to mop it up and neither happened; room was so hot and the fan available only stayed on for a bit, you’d have to wind it up again several times a night. I would not recommend
Stayed 2 nights in Sep 2025

10/10 Excellent

Donavin

Liked: Cleanliness, amenities, property conditions & facilities
Urban Residents is a gem in the heart of Rotterdam. Huge apartments with floor to ceiling windows plus balcony. Kitchen was fully functional with top of the line appliances. I will definitely stay at Urban Residents again. Tons of shopping and dining options in walking distance.
Sunset from my balcony
Rainbow from balcony
Fish from the Tuesday street market and cooked in room kitchen.
World Trade Center Rotterdam. Photo from room balcony.
Stayed 3 nights in Aug 2025

10/10 Excellent

SIMON

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Amazing view from the 19th floor balcony. Staff very helpful.
Stayed 3 nights in Sep 2025

8/10 Good

Bum jin

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Fermin

Business traveler
Liked: Cleanliness, room comfort

Great stay

We enjoyed our stay at Urban Residences a lot. Ting Ting and the other receptionists were always very kind and helpful. Location was great and the studio was very spacious for 2 people. Loved the open views. Having a parking facility in the building is certainly a plus and it's cheaper than other nearby parkings.
Stayed 8 nights in Aug 2025

2/10 Terrible

Bader, kuwait

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
The apartment's furniture is old, stained, dirty, and smells bad. The place is full of insects. There is no air conditioning or ventilation in the apartment. The place is deplorable. The elevators are always busy, and there are only two used by the residents and workers. I do not advise anyone to book.
Stayed 14 nights in Aug 2025

8/10 Good

CHAAND

Traveled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2025

2/10 Terrible

regilio, Clinton

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms not cleaned well
Stayed 10 nights in Jul 2025

10/10 Excellent

Matthew

Stayed 3 nights in Jun 2025

8/10 Good

regilio, Clinton

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Was not to bad
Stayed 6 nights in Jun 2025

6/10 Okay

Sergey, Spanaway

Traveled with family
Nice property. Incredible view from penthouse. Matress not comfortable need some improvement other wise nice stay.
Stayed 4 nights in Jun 2025

6/10 Okay

Jody

Stayed 2 nights in Jun 2025

10/10 Excellent

Dick

Stayed 9 nights in Jun 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort

Worse Hotel Experience from an Avid Traveler

This place is quiet a dump. The images are from years ago when the property was built. Sewer smells from the bathroom and kitchen. Holes in the walls and floor. Music blasting in the hall from the other hotel guests, who are just as trash as the hotel. Stayed 3 nights and didn't shower as the sewer smell from the bathroom was so pungent. Ruined my time in the city. I was moved to another room and the next room was just as bad. The worse hotel I've ever stayed in. Would not recommend. In fact I urge unsuspecting travelers to not fall for the images of this property. It is very misleading. This property is more akin to a terrible hostel than a hotel.
Stayed 6 nights in Jun 2025