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"Enjoyed the entire stay. Nothing for me to dislike " More

By a verified traveler on Sat 16 Feb 2019

Hotel Description

Hotel near Strong Memorial Hospital in Rochester

Near the airport

Within 3 miles (5 km) of this Rochester hotel, you'll find Fair and Expo Center and Veterans Memorial Park. Bill Gray's Regional Iceplex and Marketplace Mall are also within 3 miles (5 km).

Free perks

A fitness center, free self parking, and laundry facilities are featured at this hotel. Guests will appreciate free perks like on-the-go breakfast and WiFi in public areas. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 127 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Other amenities include free WiFi, coffee/tea makers, and phones. Housekeeping is available on request.

Studio, 1 Queen Bed, Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$86* Per night/room Aug 8 - Aug 9

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Studio, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Extended Stay America Suites Rochester Henrietta ratings based on 15 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Extended Stay America Suites Rochester Henrietta

Everyone (8) Family (3)
5 out of 5

Posted by on Apr 6, 2021

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2 out of 5
The room was not clean. Door handles were filthy. Front desk personnel was a bit sassy. Alot of suspicious characters walking around. Did not feel safe. Very icy parking lot. Was not salted.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Mar 2, 2020 by Hotel Management

Thank you for your comments. We are sorry for the cleanliness issue you encountered in your room. We have shared your feedback with the housekeeping team to be more diligent in their efforts so that this does not happen again. Also, we regret that you did not felt completely secure at times. The security and safety of our guests and their belongings are of utmost importance to us, and we also work very closely with the local Police Department to keep all of our this safe and security during their stay. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

1 out of 5
There was severe flooding and standing water on the 3rd floor. Room smelled of smoke even though we requested non smoking. Room looked grungy and old over all.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 30, 2019 by Hotel Management

Thank you for taking the time to review our hotel. The incidents you highlighted in your review are very concerning. This is not the type of service our hotel is known for, and we extend our apologies. Please be assured that we are taking steps to ensure we are well poised to serve you better during your next stay. We are confident you will have a much more positive experience on a return visit. Sincerely, Hotel Management

2 out of 5
Arrived late at night and staff was as helpful as they could be. One room had been released so the only option we had for the second room was a king smoking for 3 people. Rearranged so those with asthma slept in the other room and got a roll away bed.

Posted by on Jul 17, 2019

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Comment from Hotel Management

Jul 18, 2019 by Hotel Management

Please accept sincerest apologies for the odor and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management

5 out of 5
Enjoyed the entire stay. Nothing for me to dislike

Posted by on Feb 16, 2019

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Comment from Hotel Management

Feb 17, 2019 by Hotel Management

Thank you for being our guest at Extended Stay America and for sharing your experience. We are glad to know we met all of your expectations and that you had a great stay. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management

4 out of 5
Room was very clean. Furnishing very worn. Breakfast consists of coffee thermoses and packaged muffins and granola bars. Never did find vending machines. Location is just past all the traffic. Quiet area with instant access to restaurants, shopping and supplies. Had a nice stay for the price, will probably return when back in Rochester

Posted by , from duncan falls on Sep 26, 2018

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Comment from Hotel Management

Sep 26, 2018 by Hotel Management

We appreciate you for taking time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management

3 out of 5
Pros: very convenient. They had rooms.
This was a busy weekend with both large universities graduating. Prices were extremely high. Everything went well although a better ventilations system would have been useful to clear away the food odors in the hall and stairwells.

Posted by , from Virginia on May 22, 2017

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Comment from Hotel Management

May 24, 2017 by General Manager

Keg, thank you for choosing to stay with us and for posting a review. We're glad you enjoyed some aspects of your visit. That being said, we want to apologize for the problem you experienced that kept you from having a perfect visit. We appreciate all of your feedback and hope to have you as our guest again. Sincerely, General Manager

5 out of 5

Very clean, comfortable room

Pros: value, cleanliness
Location: RIT college visit
staff was friendly, good stay, will definitely stay here again, good value for the price

Posted by , from New York on Aug 7, 2016

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3 out of 5

A lot of strange people. ..

Guy in lobby all day with no shoes....a lot of out of town workman

Posted by , from FL on Jul 19, 2016

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4 out of 5

Rib Fest

We were in town to judhe bbq. This hotel was convenient and very nice. The breakfast was nowhere near as nice as other hotels, but I was there for sleeping.

Posted by on May 30, 2016

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About the Extended Stay America Suites Rochester Henrietta

Location 700 Commons Way, Rochester, NY 14623

Property Features

Free breakfast is available daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Rochester Henrietta also features a fitness center, coffee/tea in a common area, and laundry facilities. Free self parking is available. This Rochester hotel is smoke free.

  • 127 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (9.7 km / 6 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America Suites Rochester Henrietta offers 127 accommodations with coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (on request)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Henrietta
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  • Extended Stay America Henrietta Hotel Rochester
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You should know

  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.