4/10 Poor
Radwa
Sep 10, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
The property is in great shape, beautiful decor/ lay out , up to date appliances, rooms are bright, nice pool area. Front desk staff is friendly and helpful. Before arrival , it was communicated through messages that a pack and play was needed for the baby and we were told that one will be available for us, by the time we got our room and settled in from our flight , we realized that the pack and play was never placed in the room for the baby. We realized that late at night and when we looked for a phone to call the front to our surprise there was no phone so we couldn't call to resolve the issue or to even order room service. We would have to go all the way to the front to communicate anything needed which was annoying especially if you’re tired and have children. Another huge disappointment rather shock, the hotel charged $70 for house keeping for the 4 nights we stayed there and did not do a good job at it but was actually dishonest. During check in it was communicated that the room will be cleaned daily, new sheets and towels will be provided as we requested but apparently we were lied to. One of the days we were in the room late when housekeeping came and that’s when i saw that yes towels were washed, dried and placed back but sheets weren’t changed not even dusted but simply pulled back on the bed. Bathroom sinks and kitchen sinks were barely wiped
Radwa
Stayed 4 nights in Aug 2025
