8/10 Good
John
Business traveler
Jan 20, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility and accommodations are fine. Our experience with check in was rough. We were given info that check in time was 2pm so we arrived at that time. The girl behind the desk told me it was actually 3pm. Understandable but how I was told and it was handled was not good. It was not explained to me that that was their policy and their system would not allow, I was told only that it was 3pm and she was not going to check me in. People skills were quite lacking. Keep in mind this was in the middle of northern Wisconsin in mid January so not their busiest time by any stretch of the imagination. We decided to sit in the lobby until 3pm. That time came along and there were about 6 people waiting to check in. This is the time they decided to do a shift change. The girl coming in did what she could. The girl leaving sat behind the desk on her phone. Seems as though some employee training and policy change may be in order. Otherwise a fine facility. I would stay again.
John
Stayed 1 night in Jan 2025