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Excelsior Palace Portofino Coast

5.0 star property
5-star beachfront hotel near Paraggi Beach

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Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, sun loungers
Creator video - submitted by Oktay Kaya
Private beach, sun loungers, beach umbrellas, beach towels
Junior Suite | Down comforters, minibar, in-room safe, individually furnished
Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar

Explore the area

View in a map
Via San Michele Di Pagana 8, Rapallo, GE, 16035
  • Marina di Rapallo
    ‪3 min walk‬
  • San Michele di Pagana Beach
    ‪6 min walk‬
  • Rapallo Castle
    ‪14 min walk‬
  • Genoa (GOA-Cristoforo Colombo)
    ‪32 min drive‬

Room options

View all photos for Exclusive Double Room, Sea View

Exclusive Double Room, Sea View | Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room, Sea View

9.4 out of 10
Exceptional
(26 reviews)
  • 301 sq ft
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Down comforters, minibar, in-room safe, individually furnished

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

9.0 out of 10
Wonderful
(16 reviews)
  • 237 sq ft
  • Harbor view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

9.4 out of 10
Exceptional
(25 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Queen

Down comforters, minibar, in-room safe, individually furnished

Superior Queen

9.6 out of 10
Exceptional
(4 reviews)
  • 237 sq ft
  • Harbor view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Sea View

Suite, Sea View | Room amenity

Suite, Sea View

8.0 out of 10
Very good
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Queen

Down comforters, minibar, in-room safe, individually furnished

Classic Queen

10.0 out of 10
Exceptional
(13 reviews)
  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually furnished

Classic Double Room

  • Sleeps 2

View all photos for Superior Double Room

Down comforters, minibar, in-room safe, individually furnished

Superior Double Room

  • Sleeps 3

View all photos for Deluxe Suite

Down comforters, minibar, in-room safe, individually furnished

Deluxe Suite

  • Sleeps 2

View all photos for Classic Suite

Down comforters, minibar, in-room safe, individually furnished

Classic Suite

  • Sleeps 3

View all photos for Exclusive Double Room

Down comforters, minibar, in-room safe, individually furnished

Exclusive Double Room

  • Sleeps 2

View all photos for Junior Suite

Dining | 2 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Junior Suite

  • Sleeps 3

About the neighborhood

Rapallo

On the beach.You'll be steps from Marina di Rapallo and within a 10-minute walk of San Michele di Pagana Beach. Lungomare Vittorio Veneto and Spiaggia pubblica Travello are also within half a mile (1 km).

What's nearby

  • Marina di Rapallo - 3 min walk - 0.2 miles
  • San Michele di Pagana Beach - 6 min walk - 0.4 miles
  • Spiaggia pubblica Travello - 10 min walk - 0.5 miles
  • Rapallo Castle - 14 min walk - 0.8 miles
  • Paraggi Beach - 6 min drive - 3.5 miles

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • ‪Ristorante Pizzeria Nettuno - ‬11 min walk
  • ‪Bella Napoli - ‬9 min walk
  • ‪Gran Caffè Rapallo - ‬12 min walk
  • ‪Bar Enoteca Il Castello - ‬15 min walk
  • ‪Hostaria Vecchia Rapallo - ‬11 min walk

About this property

Excelsior Palace Portofino Coast

5-star beachfront hotel near Paraggi Beach
Simply step outside to unwind on the hotel's beach. Sit back and relax on the beach with free beach club on site, umbrellas, and sun loungers. After a day at the beach, enjoy amenities at Excelsior Palace Portofino Coast like an outdoor pool and a fitness center.

Free breakfast is available daily. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. You'll have access to the indoor pool and outdoor pool at a partner property. Parking is available for a fee. A complete renovation of Excelsior Palace Portofino Coast was completed in January 2023.

  • 119 guestrooms or units
  • 7 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Meeting rooms
  • 6458 sq ft of conference space
  • 600 sq m of conference space
  • Built in 1901
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • Bar by the pool
Excelsior Palace Portofino Coast offers 119 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. LCD televisions come with satellite channels.

Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets. This Rapallo hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can pamper themselves by indulging in the onsite spa services. There are 5 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

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Property amenities

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Billiards/pool table
  • Free beach club
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LCD TV with cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 120.0 per night.
  • Cribs (infant beds) are available for EUR 120.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120.0 per night
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking and high chair
This property accepts credit cards and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests must contact this property in advance to reserve onsite parking and high chair. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector in each accommodation.

Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).
Property Registration Number IT010046A17PKKRS3I

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To adhere to national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Frequently asked questions

How close is Excelsior Palace Portofino Coast to the airport?

Excelsior Palace Portofino Coast is 24.9 mi (33-min drive) away from the Cristoforo Colombo Airport (GOA) airport, the closest popular airport to the property.

Does Excelsior Palace Portofino Coast have an airport shuttle?

Airport shuttle services are not available at Excelsior Palace Portofino Coast.

How close is Excelsior Palace Portofino Coast to the beach?

This hotel is on a private beach. Don't forget your sunscreen! The beach is closed seasonally each year from January 1 to April 24.

Does Excelsior Palace Portofino Coast offer free breakfast?

Excelsior Palace Portofino Coast offers free buffet breakfast every day from 7:30 AM to 10:30 AM.

Is there a casino at Excelsior Palace Portofino Coast?

No, there is no casino at this hotel.

What time is check-in at Excelsior Palace Portofino Coast?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Is there free parking at Excelsior Palace Portofino Coast?

Free parking is not available at this hotel. Valet parking is available for EUR 20 per night.

Does Excelsior Palace Portofino Coast have a pool?

Excelsior Palace Portofino Coast features an outdoor pool. The pool is closed seasonally each year from January 1 to April 24.

Does Excelsior Palace Portofino Coast have a restaurant?

There are 2 onsite restaurants, offering options like Mediterranean cuisine, ocean views, and al fresco dining. One of the dining venues will be closed seasonally each year from January 1 to April 24.

Does Excelsior Palace Portofino Coast have a spa?

This hotel doesn't have a spa, but it does offer massages, mani/pedis, and aromatherapy.

How close is Excelsior Palace Portofino Coast to downtown Rapallo?

Excelsior Palace Portofino Coast is 0.5 mi away from Rapallo.

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1006 reviews
Rating 8 - Good. 178 out of 1006 reviews
Rating 6 - Okay. 36 out of 1006 reviews
Rating 4 - Poor. 19 out of 1006 reviews
Rating 2 - Terrible. 13 out of 1006 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

Very Disappointed!

Hotel was in a great location, but upon entering our junior suite room for a "5" star hotel we were extremely disappointed! The room had a horrible perfume smell, was very dated, and felt more like a 2 star hotel. Maybe it was a 5 star hotel 50 years ago, but i wouldnt consider it one now. After reaching out to management about the smell, they looked at us like we were crazy and said there is nothing sprayed in the room. The hotel sent up housekeeping to check the room, and they confirmend that they indeed do spray a perfume in the room daily!!! For the amount we spent on this 5 star hotel room we much rather have stayed somewhere else for cheaper. Save your money and stay somewhere else! Id rate this hotel a 3 star Max!
Stayed 3 nights in Jun 2025

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property with great service
Stayed 3 nights in Jun 2025

10/10 Excellent

yelena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Jun 2025

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful classic stay. Nothing modern. The beach was fantastic. Very nice staff.
Stayed 1 night in Jun 2025

10/10 Excellent

Bruce

Traveled with partner
Liked: Cleanliness, staff & service, amenities
One of the best hotels we have had the pleasure of staying in for some time! Classic charm great service and amazing location with all the facilities you could possibly need
Stayed 4 nights in Jun 2025

10/10 Excellent

Melanie

Stayed 2 nights in Jun 2025

10/10 Excellent

Everett J Giliam

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
amazing location and i would definitely recommend. Great history on the property. Ask about the Cadillac in front...great story. Front desk people are amazing as well ' all
Stayed 3 nights in Jun 2025

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This charming step back in time has beautiful views property wide! An easy walk into city center you can find shops, restaurants and photo ops down lovely cobbled streets. Don’t miss the cable car up to Montanerra- beautiful!
Stayed 2 nights in May 2025

10/10 Excellent

Pamela

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Jordan

Stayed 5 nights in May 2025

10/10 Excellent

Shannon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the excelsior palace. Beautiful hotel. Staff were so friendly and helpful and always on hand. We arrived and were showed to our rooms with a gift waiting for us on arrival. Breakfast was great aswell. I wouldn’t say the rooms were soundproof. We could hear our neighbour on the phone and the people above but thankfully I already were ear plugs at night. The only thing I would suggest changing would be the paper cups in the room with the kettle. For a 5 star hotel I would really expect ceramic mugs. we would definitely reccomend staying here and would stay again.
Stayed 5 nights in May 2025

10/10 Excellent

Rana

Stayed 2 nights in May 2025

10/10 Excellent

Larissa, Redwood City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and a central location. Staff was friendly and helpful. Views from hotel are amazing.
Stayed 1 night in May 2025

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful special place
Stayed 1 night in May 2025

8/10 Good

Diana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and amenities. Staff helpful. The restaurant was a disappointment. Not as good as the high prices warranted.
Stayed 1 night in May 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel with excellent service and spectacular views overlooking the Portofino Coast. Highly recommend
Stayed 4 nights in Apr 2025

10/10 Excellent

randall

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

May

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stunning hotel on the coast. Excellent service and amenities
Stayed 5 nights in Apr 2025

4/10 Poor

Sheila

Traveled with group
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Magda

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Honesty I think this property deserves 3 stars maximum, every single thing is super dated , we booked 2 rooms and requested one with twin beds , it didn’t happen , the whole place stunk like moth balls and humidity , in our room the smell was so bad it gave me an asthma attack, my daughters sheets had a hair on them …. The breakfast buffet was sub par and not to mention the bathroom amenities.. they do have a beautiful view and nice staff I would not recommend for the money at all . Honestly
Stayed 1 night in Apr 2025

8/10 Good

Ghasem

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ted

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, view and pool
Stayed 2 nights in Mar 2025

10/10 Excellent

Jordyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, if you are allergic to dogs/cats, take your allergy meds! I forgot mine and had a rough time allergy wise. Cute dogs everywhere :) BUT Everything about this hotel is awesome. They have a very attentive staff, great food, awesome bar and the views are top notch. The pool was heated while we were there and it was something out of a movie.
Stayed 2 nights in Mar 2025

10/10 Excellent

Nayef

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 2 nights in Mar 2025

10/10 Excellent

Salih

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You know those dream elegant hotels you see in movies always wishing that you’d stay at one like that. Well this hotel is just that, the best customer service we’ve experienced. The staff were extremely polite and helpful, the hotel was very clean and well put together, the food was amazing and the views were one of a kind. 5 stars is not enough to express how good this hotel is as we are already planning our second stay there.
Stayed 3 nights in Mar 2025