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HOTEL & SPA DOÑA URRACA QUERETARO

4.0 star property
4-star hotel near Aqueduct of Santiago de Querétaro

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Photo gallery for HOTEL & SPA DOÑA URRACA QUERETARO

Restaurant
Outdoor pool
Reception hall
Deluxe Single Room, Garden View | Premium bedding, down comforters, minibar, in-room safe
Deluxe Single Room, Garden View | Premium bedding, down comforters, minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
117 C. 5 de Mayo La Cruz, Querétaro, QUE, 76020
  • Place, Plaza de Armas
    ‪5 min walk‬
  • Place, Zenea Garden
    ‪7 min walk‬
  • Place, Aqueduct of Santiago de Querétaro
    ‪12 min walk‬
  • Airport, Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Junior Double Room

Junior Double Room | Premium bedding, down comforters, minibar, in-room safe

Junior Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Single Room, Garden View

Deluxe Single Room, Garden View | Premium bedding, down comforters, minibar, in-room safe

Deluxe Single Room, Garden View

8.4 out of 10
Very good
(5 reviews)
  • Garden view
  • 441 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Querétaro

Heart of Querétaro.At this Downtown Querétaro hotel, you'll be within a 5-minute walk of Plaza de Los Fundadores and Ignacio Mena Rosales House of Culture. Plaza de Armas and Convent and Temple of Santa Cruz are also within half a mile (1 km).

What's nearby

  • Plaza de Armas - 5 min walk - 0.3 miles
  • Templo y Convento de la Santa Cruz - 5 min walk - 0.3 miles
  • Zenea Garden - 7 min walk - 0.4 miles
  • Aqueduct of Santiago de Querétaro - 12 min walk - 0.7 miles
  • Josefa Ortiz de Domínguez Auditorium - 19 min walk - 1.0 mile

Getting around

  • Queretaro Intl. Airport (QRO) - 41 min drive

Restaurants

  • ‪Cenaduria Blas - ‬1 min walk
  • ‪El Jardin De Azu - ‬1 min walk
  • ‪Casa Concheros - ‬1 min walk
  • ‪Don Amado - ‬1 min walk
  • ‪La nave del olvido Cantina - ‬1 min walk

About this property

HOTEL & SPA DOÑA URRACA QUERETARO

4-star hotel near Aqueduct of Santiago de Querétaro
HOTEL & SPA DOÑA URRACA QUERETARO offers its guests an outdoor pool and complimentary bicycles. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

There are 2 meeting rooms available. Spa services, a terrace, and a garden are also featured at the business-friendly HOTEL & SPA DOÑA URRACA QUERETARO. Valet parking is free.

This 4-star Querétaro hotel is smoke free.

  • 24 guestrooms or units
  • Meeting rooms
  • Full breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
HOTEL & SPA DOÑA URRACA QUERETARO offers 24 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with satellite channels. Bathrooms include showers and hair dryers.

This Querétaro hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, sports massages, Swedish massages, and facials.

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Hotel Criol
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4.6 out of 5, Wonderful, 1,004 reviews
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Jul 13 - Jul 14
Total with taxes and fees
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Property amenities

Family friendly

  • Laundry facilities
  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free 24-hour offsite parking
  • Free secured, uncovered valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:30 AM to 1:00 PM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Designer stores
  • Free bicycle rentals
  • Outdoor pool
  • Private wine tours

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Doorbell and phone notification
  • Elevator (37 inch wide door)
  • Front entrance ramp
  • Grab bar in shower
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 55-inch flat-screen TV with satellite channels
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and outdoor lighting in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

& Spa Dona Urraca Queretaro
HOTEL SPA DOÑA URRACA QUERETARO
HOTEL & SPA DOÑA URRACA QUERETARO Hotel
HOTEL & SPA DOÑA URRACA QUERETARO Querétaro
HOTEL & SPA DOÑA URRACA QUERETARO Hotel Querétaro

Frequently asked questions

How close is HOTEL & SPA DOÑA URRACA QUERETARO to the airport?

HOTEL & SPA DOÑA URRACA QUERETARO is 16.2 mi (41-min drive) away from the Queretaro Intl. Airport (QRO) airport, the closest popular airport to the property.

How much does it cost to stay at HOTEL & SPA DOÑA URRACA QUERETARO?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at HOTEL & SPA DOÑA URRACA QUERETARO on Jul 13, 2026 start from $183, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HOTEL & SPA DOÑA URRACA QUERETARO have an airport shuttle?

Airport shuttle services are not available at HOTEL & SPA DOÑA URRACA QUERETARO.

Does HOTEL & SPA DOÑA URRACA QUERETARO offer free breakfast?

HOTEL & SPA DOÑA URRACA QUERETARO offers free full breakfast every day from 7:30 AM to 1:00 PM.

Is there a casino at HOTEL & SPA DOÑA URRACA QUERETARO?

No, there is no casino at this hotel.

What time is check-in at HOTEL & SPA DOÑA URRACA QUERETARO?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at HOTEL & SPA DOÑA URRACA QUERETARO?

This hotel offers free valet parking.

Does HOTEL & SPA DOÑA URRACA QUERETARO have a pool?

HOTEL & SPA DOÑA URRACA QUERETARO features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does HOTEL & SPA DOÑA URRACA QUERETARO have a restaurant?

Yes, there is a restaurant on site.

Does HOTEL & SPA DOÑA URRACA QUERETARO have a spa?

This hotel doesn't have a spa, but it does offer sports massages, body scrubs, and mani/pedis.

How close is HOTEL & SPA DOÑA URRACA QUERETARO to downtown Querétaro?

HOTEL & SPA DOÑA URRACA QUERETARO is 0.4 mi away from Querétaro.

HOTEL & SPA DOÑA URRACA QUERETARO Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 47 out of 73 reviews
Rating 8 - Good. 17 out of 73 reviews
Rating 6 - Okay. 4 out of 73 reviews
Rating 4 - Poor. 2 out of 73 reviews
Rating 2 - Terrible. 3 out of 73 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and beautiful property. Breakfast was great!
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

ANA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and amazing hotel! The staff super friendly and helpful this hotel is unique very satisfied with our choice! We loved the restaurant too!! Sunday brunch is wonderful
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Gema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located within walking distance to the City Center. The property is nice and the staff very attentive.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience. I won’t want to stay anywhere else
Stayed 4 nights in May 2025
Verified

10/10 Excellent

trout

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

LUIS GERARDO

Liked: Cleanliness, amenities, property conditions & facilities
Super!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magical place

This place was more magical than I could have imagined. The decor, the ambience, the staff, the rooms, all of it a delightful experience. It's such a serene, peaceful, relaxing place in the middle of the historic area of town. I can't say enough about what a beautiful facility Dona Urraca is. It holds a special place in my heart!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hacienda-type property. Clean. Hallways smell like spa. Authentic Mexican breakfast included. Friendly staff. Great drinks at the bar. Centrally located. Pool is cold and the hot tub at the pool is also cold.
Stayed 6 nights in Apr 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a nice tranquil feeling. Front desk staff very pleasant. Restaurant staff seemed a little cool though. Lighting in the bathroom over the sink needs some improvement!
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived, the service was warm and welcoming. The staff went above and beyond to ensure our comfort, and every detail was thoughtfully attended to. The room was spotless, beautifully furnished, and offered a peaceful retreat. One of the highlights was the couples massage at the spa-it was professionally done, leaving us both refreshed and stress-free. This hotel truly exceeded our expectations. We're already looking forward to our next visit!
Stayed 3 nights in May 2025
Verified

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carecen de personal para dar servicio, no tienen suficientes empleados en comedor ni en limpieza , los baños de restaurante están muy sucios , las mesas de restaurante también muy sucias, el personal que asigna las mesas traen su ropa sucia . La carta de alimentos existe pero no hay alimentos disponibles, de toda la carta solo puedes escoger 3 ó 4 platillos. El buffet del desayuno en domingo es muy Malo en alimentos , no hay suficiente personal que atienda . El día lunes fuimos a desayunar antes del check out y la persona que atiende las mesas y los alimentos dejó estar en el restaurante a un niño sin calzones , ni ropa interior , y 4 niños más descalzos dentro del restaurante, esta persona llamada Cecilia , tomó al niño desnudo y le puso sus calzones y después nos sirvió café , ES UNA FALTA DE HIGIENE!! Falta de respeto a otros huéspedes!!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Arno

Liked: Cleanliness, staff & service, amenities
Muito bkm, bem localizado e custo super honeato. Bom serviço e excelente comida.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

alfredo faz

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Franz Hermann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ein wunderschönes Hotel mit riesigen Zimmern und viel Charme
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Kenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es excelente, puedes llegar caminando a varios atractivos, muchos restaurantes y bares al rededor y el hotel es maravilloso! las habitaciones muy amplias y las camas suavecitas (se aprecia después de andar caminando todo el día), la alberca climatizada es enorme, muy tranquilo y el servicio excelente en todos los departamentos, desde la recepción, el bar, botones, restaurante, etc. todos siembre muy amables y listos para ayudarte. Es la segunda vez que nos quedamos en esta propiedad y nos encanta! Mi única observación es que hay muchos mosquitos en las áreas públicas (tal vez por la época del año) pero en la recepción siempre tienen repelente que te pueden prestar para que te apliques. Totalmente recomendado cuando visitas Querétaro!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre habia querido pernoctar en este hotel. Ahora logré, era fabuloso.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Jafet

Liked: Cleanliness, staff & service, property conditions & facilities
En general muy bien. Solo un poco lento el servicio con la comida
Stayed 4 nights in Aug 2025
Verified

4/10 Poor

Enrique

Liked: Staff & service
Disliked: Property conditions & facilities
Tiene un muy buena ubicación. El A.C no trabajaba , la regadera está tapado y salía muy poca agua , dos focos en el lavabo y un foco fundido. Me cambiaron de cuarto y el neumático del agua o un motor del A.C de algún cuarto vibraba en la madrugada y no dejo descansar …..
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Tanya Graciela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonito hotel, muy centrico e impecable. Los desayunos incluidos son bastos y sabrosos. Me encantaron los jardines y la alberca. El servicio es muy amable. Lo unico que me gustaria que mejoraran es el frigobar; no enfria bien las bebidas, pero sin duda volveria a este lindo lugar.
Stayed 7 nights in Jul 2025
Verified

8/10 Good

Aideliz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Servicio y localización
Stayed 2 nights in May 2025
Verified

8/10 Good

Hugo

Liked: Cleanliness, property conditions & facilities, room comfort

Puede mejorar mucho

Alberca helada! Como hielo! No era así antes! Desayuno lento y nos tocó una persona con mal actitud. Los de recepción muy correctos y profesionales.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Emanuela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Struttura molto bella e camere molto ben arredate. Il personale è per la maggior parte ben istruito e gentile. Le camere al piano terra sul giardino hanno problema di zanzare, quelle al 1 piano un po’ meno ma meglio dotarsi di spray e prese anti zanzare. Gli armadi sono piccoli. Colazioni eccezionali con vasta scelta, cene discrete. Giudizio finale molto buono.
Stayed 7 nights in May 2025
Verified

2/10 Terrible

Adriana

Disliked: Staff & service, property conditions & facilities
Chocaron mi
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

sindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanta!! Es hermosa la propiedad, es apacible con una bella vista dentro del hotel. todo el personal es super amable y tiene una excelente ubicación. Cada que pueda regresaré a hospedarme ahí!
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

sindy

Liked: Cleanliness
Excelente!! Me encantó el hotel, la recepción, la ubicación y la amabilidad de la gente que me atendió! Voy a regresar!! Muchas gracias!!
Stayed 2 nights in Jan 2025