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"Carpet and sheets were dirty. In bathroom only 1 tp roll,1 soap and no tissues " More

By a verified traveler on Mon 23 Dec 2019

Hotel Description

4-star family-friendly hotel near Parliament Building, connected to the convention center

City center retreat

At this Centre-Ville hotel, you'll be steps from Parliament Building and within a 15-minute walk of Citadelle of Quebec. Quartier Petit Champlain and Place Royale are also within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Families will appreciate the onsite laundry facilities, kid-friendly dining, and in-room childcare. Enjoy the sauna and perks like free WiFi.

Free Internet, iPod docks

Boasting comforts like premium bedding and down comforters, the 571 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. IPod docks, refrigerators, and room service are also available.

Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$134* Per night/room Mar 9 - Mar 10

Room, 1 Queen Bed, Accessible, Mountain View (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed (Parliament View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Executive, Two Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Hilton Quebec ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton Quebec

Everyone (2) Couples (2)
1 out of 5
I was very unhappy with the pool being under construction. And the pool closed My husband slipped in the shower and had to go to the doctor. When I told the front desk they had nothing to say.

Posted by on Dec 28, 2019

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Comment from Hotel Management

Jan 7, 2020 by Marie-Eve Galipeault

Thank you for your review. I have no words to express how I feel about what I have just read about your husband. How is he doing? We have a procedure to follow when accidents happen at the hotel. Security is always sent to the room and then depending on the gravity on the accident, there are different options to follow. I am so sorry that this was not put in place. I am usually told that a case happened and I follow up with the guest. Please don’t hesitate to contact the hotel if you wish to discuss this further. Sincerely, Marie-Eve

5 out of 5
Incredible views!! Perfect location. 10 minute walk to Old Quebec. Clean, comfortable hotel, with friendly staff.

Posted by , from MA on Dec 31, 2018

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4 out of 5
The only problem I had was with the business center. Two out of four computers were working.

Posted by , from Thibodaux La on Oct 23, 2018

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3 out of 5
Carpet and sheets were dirty. In bathroom only 1 tp roll,1 soap and no tissues

Posted by on Dec 23, 2019

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Comment from Hotel Management

Jan 6, 2020 by Marie-Ève Galipeault

Thank you for taking the time to review your stay at the Hilton Québec. I'm sorry that our usual high standards of cleanliness were not followed upon your stay. The comments will be passed on to our housekeeping department. We hope that we'll have the pleasure to welcome you again and show you how good we usually are. Sincerely, Marie-Ève Galipeault Front Office Director

Renovations + Closures

The following facilities or services will be unavailable from January 1 2021 to April 30 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)
  • Fitness facilities

The following facilities are closed on Sunday, Tuesday, and Wednesday:

  • Restaurant

Property Features

Hilton Quebec offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 23000 square feet (2137 square meters) and includes a conference center. Spa services, tour/ticket assistance, and multilingual staff are also featured at the family-friendly Hilton Quebec. Parking is available for a fee. This 4-star Quebec hotel is smoke free.

  • 571 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 23000 sq ft of conference space
  • 2137 sq m of conference space
  • Built in 1974
  • Bar by the pool
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Jean Lesage International Airport (YQB) (14.9 km / 9.3 mi)
  • Train station: Quebec Palace Station (2.1 km / 1.3 mi)
  • Property shuttles: Shopping center shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton Quebec offers 571 accommodations, which are accessible via exterior corridors and feature iPod docking stations and laptop-compatible safes. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Quebec hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.

Allegro - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Le23 - This buffet restaurant specializes in local cuisine and serves brunch and lunch. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Ziplining nearby
  • Sledding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Boat tours nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.
  • Free cribs (infant beds)!

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Guests will receive an email with special check-in instructions
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 21 and CAD 26 per person (approximately)
  • Self parking fee: CAD 22 per night
  • Valet parking fee: CAD 32 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • In-room microwave fee: CAD 15 per stay
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Hotel Quebec
  • Hilton Quebec
  • Quebec Hilton
  • Hilton Hotel Quebec City
  • Hilton Quebec City
  • Hilton Quebec Hotel Quebec City
  • Hilton Quebec Quebec City
  • Hilton Quebec Hotel
  • Hilton Quebec Hotel
  • Hilton Quebec Quebec
  • Hilton Quebec Hotel Quebec

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.