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Garden Suites by Meliá

5-star property
Playa Bavaro, Punta Cana, La Altagracia 1-855-201-7819
4.6 out of 5
Exceptional!
See all 23 travelocity Reviews

"The Reserve At Paradisus Palma Real Resort All Inclusive, Punta Cana is a Paradise away from home. The grounds are well kept and clean. The living qu ... " More

By a verified traveler on Sun 21 Aug 2022

Points Of Interest

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Hotel Description

4.5-star luxury property near Cocotal Golf and Country Club, connected to the convention center

Beachfront retreat

You'll be within half a mile (1 km) of Cocotal Golf and Country Club and 2 miles (3 km) of Los Corales Beach with a stay here. Bavaro Beach and Cortecito Beach are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a full-service spa. Relax with free beach cabanas and sun loungers, and enjoy a drink at one of the 3 beachside bars. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Suite (Garden)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$308* Per night/room Oct 1 - Oct 2

Garden Master Suite Swim-Up

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Presidential Suite Swim-Up

Bed Count 2 Full Beds Maximum Occupancy 8 Max

Garden Master Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Garden Suite Swim-Up

Bed Count 1 King Bed Maximum Occupancy 4 Max

2Bedroom Garden Master Suite Swim-Up

Bed Count 1 King Bed Maximum Occupancy 6 Max

Garden Suites by Meliá – All inclusive ratings based on 23 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Garden Suites by Meliá – All inclusive

Everyone (18) Couples (2) Family (3)
5 out of 5

Posted by on Mar 31, 2023

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Comment from Hotel Management

Apr 20, 2023 by Guest Service Center Management.

Dear Anatoly, We are grateful to you for choosing us as a destination to enjoy your days of relaxation. We appreciate your positive words and score about your recent stay.We look forward to welcoming you back. Kind regards, Guest Service Center Management.

5 out of 5
The Reserve At Paradisus Palma Real Resort All Inclusive, Punta Cana is a Paradise away from home. The grounds are well kept and clean. The living quarters are also superb and modern. The staff is friendly and always welcoming with a smile. I will definitely be back and recommend this place to all my friends and family.

Posted by , from Uniondale on Aug 21, 2022

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Comment from Hotel Management

Aug 22, 2022 by Guest Service Center Management

Dear Sabrina, Thank you very much for choosing us as your vacation destination for your visit to Punta Cana. We are glad to know that you enjoyed your stay at The Reserve to the fullest, as we aim to surprise, delight, and satisfy every occasion and traveler - creating unforgettable experiences through impeccable service. We are also pleased to read that you were satisfied with the comfort of the room you stayed in. We are grateful for the praise of our rooms aimed to ensure an unforgettable stay in our hotel.Thank you very much for recommending our property to future guests and we are looking forward to welcoming you back soon. Kind regards,Guest Service Center Management

4 out of 5
I usually don’t write reviews, but I feel like for this one it’s a must because I judged it upon arrival. When I was walking to my room I was extremely upset. It wasn’t like the pictures because the pictures on Travelocity site was of other hotel in the property. I paid $1,000 more just to be in the one from the pictures and got the oldest property instead. After a night of being Upset I decided to give jt a chance and I’m glad I did. The staff by the pool steak house was amazing and food incredible. The activities they do by the pool are amazing Omg. They did an exceptional job and the fact that I could enjoy the other hotel grand cana as well was a plus. I loved the pool at our hotel bc it had many and private, however the nights and dinner I loved in grand cana. Overall it was a great stay and we would like to go back. Jairo was super nice and a couple more staff from grill but forgot their name. Our concierge could have done a better job reserving dinner.

Posted by on Jul 29, 2022

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Comment from Hotel Management

Jul 30, 2022 by Guest Service Center Management

Dear Maria, First and foremost, we would like to thank you for choosing our hotel as a vacation destination and for taking the time to share your comments regarding your visit. We are pleased to confirm that you had an excellent stay, enjoying Jairo's kindness and attention and our gastronomic offerings that met your expectations. On the other hand, we regret and apologize for the areas you encountered with a little bit of wear. We are constantly working on our renovation program. Nonetheless, we will reinforce with our maintenance department to speed things up regarding the areas we are improving. We sincerely hope to have the pleasure of welcoming you again on a future occasion. Kind Regards, Guest Service Center Management.

4 out of 5
Buen hotel y excelente servicio pero la calidad de la comida en los restaurantes no está a la altura de hotel.

Posted by on Jul 21, 2021

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Comment from Hotel Management

Jul 22, 2021 by Guest Service Center Management

Querido Huésped, Muchas gracias por habernos preferido su destino vacacional. Saber que haya disfrutado de sus vacaciones, nuestras instalaciones y del servicio recibido nos alegra. Sin embargo, notar que no hemos cubierto sus expectativas con nuestra calidad gastronómica nos entristece y por cual le queremos pedir disculpas. Tenga seguro que estaremos compartiendo sus observaciones con el departamento correspondiente. Esperamos poder darle la bienvenida pronto de nuevo. Saludos cordiales,

5 out of 5
Large areas with not overcrowding. The food was just fair and not a large selection of restaurants but i think this is because of the virus. The staff were excellent and made sure everything you needed was met. Also not much to do at night when the other hotels open in the complex there will be more to do

Posted by , from Trumbull on Oct 23, 2020

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Comment from Hotel Management

Oct 23, 2020 by Guest Service Center Management

Dear Lee, Thank you very much for sharing your current experience with us. We're glad to know that you enjoyed your stay, our facilities, culinary experience and the carrying service from our team. It would be a pleasure for us to welcome you back soon. Kind regards

5 out of 5
Excellent food and very helpful staff. We plan on visiting the hotel again.

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 7, 2019 by vladimir rodriguez

Dear Client, Thank you for your feedback. we look forward to welcome you once again in our property. kindly remain at your Service

5 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

May 24, 2019 by Guest Experience Director

Dear Guest, We appreciate your high rating. It honor us to know you enjoyed your vacation time at The Reserve Paradisus Palma Real. Looking forward to welcome you back. Warm Regards, Guest Experience Director

5 out of 5
beautiful grounds with great landscape and trees. beautiful pools and huts

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 12, 2019 by Guest Experience Director

Dear Guest, Thanks for your sincere appreciation of our grounds and pools. We are glad to know you had an amazing time at The Reserve Paradisus Palma Real. Hopefully, we will be welcoming you again in the near future. Warm Regards, Guest Experience Director

4 out of 5
This is our second time staying at The Reserve in Paradisus and we love it! Our room this time wasn’t as clean as the last time but we quickly moved past it as we would be spending most of our time at the beach. The first time we stayed, Leandra was our concierge and she was absolutely AMAZING! She helped us book activities, dinner reservations, etc. We asked for her on this second trip but she was away on maternity leave so we were placed with Yesica who was anything but amazing. Anything that we requested from her she would say ok then after hours of not hearing back I would have to reach her and ask for the status. We asked for the daily activities, she sent them once then never again. Out of the entire staff she was the worst we dealt with and not friendly at all. On the other hand, Obeidy at the beach is their #1 employee. We also remembered him from our first visit and decided to look for him when we arrived. He is really accommodating, friendly and will go above and beyond to ensure you are comfortable and having a good time. Not to mention that he seemed to know all the other guest around us by name and treated everyone like family. We will definitely look for him on our next visits.

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 7, 2019 by Guest Experience Director

Dear Guest, Wow! We just love your review and thank you sincerely for the time you invested to share your experience with us. It is a delight to hear of the outstanding service you received from Yesica and Obeidy. We are proud of their kind attitude and will gladly share your comments with them. By the way, rest assured, we will discuss your comments regarding the cleanliness of our rooms with our team. We apologize for any inconvenience. We look forward to welcome you back at The Reserve Paradisus Palma Real. We will be awaiting your return. Warm Regards, Guest Experience Director

4 out of 5
The hotel is nice and close to the beach but they need to improve with the food. If you are not a member, to reserve the high end restaurant are hard to get the time you like. We mostly eat at the buffet (They need to have sanitizers at each entrance of the buffet line for the guests before they get their food. Food bourne illness can occur very easily when everyone touches the serving spoons or ladels, etc. The cooks needs to able to communicate with the guests at least some form of English.

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 11, 2019 by Guest Experience Director

Dear Guest, We appreciate your feedback. Furthermore, we are glad to know you enjoyed your stay at The Reserve Paradisus Palma Real. However, we are sorry if our gastronomy was not up to the standards you expected. We really value your suggestions and would like to assure you that we will discuss your comments with the departments involved, in order to implement any necessary corrective measure. We look toward to welcome you back, hopefully, in the near future. Warm Regards, Guest Experience Director

About the Garden Suites by Meliá

Location Playa Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and select beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons

Land activities
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to 27-hole golf course
  • Golf open for guests ages 18 years old and older
  • Golf green fees
  • Transportation to golf course

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Sailing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Golf - minimum age restriction 18
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Golf - number of holes 27
  • Golf - number of games per stay per guest included 0
  • Golf - green fees included
  • Golf - transportation to golf course included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Local non-alcoholic beverages and soft drinks included
  • Additional gratuities accepted
  • All meals included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Tennis lessons included
  • All non-motorized water sports included
  • Theme parties included

Property Features

Garden Suites by Meliá – All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at Garden Suites by Meliá – All inclusive, where you can play a round of golf at the golf course, cool off in one of the 4 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 poolside bars, and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Punta Cana property.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars on the beach
  • 2 bars by the pool
  • 2 bars or lounges
  • Built in 2008
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 4
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Separate living room
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Free theme park shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free beach shuttle and theme park shuttle
  • Parking: Free self parking

Room Amenities

Garden Suites by Meliá – All inclusive offers 190 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Accommodations offer separate sitting areas. Premium satellite television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony
  • Sitting area
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Children's slippers
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11 AM. The property hosts a free manager's reception daily.

Aqua - Onsite theme restaurant. Guests can enjoy drinks at the bar. Reservations are required.

Mizu - Onsite theme restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hydro Grill - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.

Gabi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including a private beach, 4 outdoor tennis courts, and a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons on site
  • Golfing nearby
  • Surfing/bodyboarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Casino nearby
  • Health or beauty spa nearby
  • Parasailing on site
  • Yoga classes/instruction on site
  • Playground on site
  • Beach yoga on site
  • Racquetball/squash on site
  • Fitness classes on site
  • Sailing on site
  • Personal motorized watercraft on site
  • Water sports equipment

Spa Services

YHI Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Sign language-capable staff
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Reserve Paradisus Palma Real
  • Reserve Paradisus Palma Real Punta Cana
  • Reserve Paradisus Palma Real Resort All Inclusive
  • Reserve Paradisus Palma Real Resort All Inclusive Punta Cana
  • Reserve Paradisus Palma Real All Inclusive Punta Cana
  • Reserve Paradisus Palma Real All Inclusive
  • Reserve Parasus Palma Real In

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.