4.2 out of 5

"The staff was amazing, Alexander, Jorge and Gabriel were fantastic! Best service ever! Rooms were beyond beautiful! The resort was gorgeous! The ... " More

By a verified traveler on Mon 19 Mar 2018

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Hotel Description

A luxury stay in Bavaro awaits you at The Reserve At Paradisus Palma Real Resort All Inclusive. Within a 20-minute stroll, you'll find Palma Real Shopping Village and Cocotal Golf and Country Club. Highlights at this all-inclusive resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 190 rooms feature TVs with satellite channels, and you can enjoy private spa tubs, free WiFi, and free wired Internet. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and rainfall showerheads. Furnished balconies, sofa beds, and living rooms are also available.

A day of pampering at YHI Spa can include massages, aromatherapy, and Ayurvedic treatments along with access to the sauna and spa tub. The buffet restaurant, GABi Club, serves international cuisine and is open for breakfast, lunch, and dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the private beach where you'll find sun loungers, and enjoy the 5 outdoor tennis courts and nightclub. Business amenities include a conference center, meeting rooms, and a business center. Other amenities include a casino, free WiFi in public areas, and a fitness center. There's also free valet parking, along with the convenience of a free shopping center shuttle.

With a stay at this 5-star Bavaro resort, you'll be 3.6 km (2.2 mi) from Dolphin Island and 4.6 km (2.8 mi) from Manati Park Bavaro.

The Reserve At Paradisus Palma Real Resort All Inclusive ratings based on 32 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
The staff was amazing, Alexander, Jorge and Gabriel were fantastic! Best service ever! Rooms were beyond beautiful! The resort was gorgeous! The beach was beautiful and very clean! EVERY member of the staff went above and beyond to make our trip wonderful!

Posted by , from chicago on Mar 19, 2018

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Comment from Hotel Management

Mar 19, 2018 by Monica S., Guest Experience Director

Dear Sherry, I would like to thank you for your kind words. It is an honor for us to offer you a perfect vacation experience. Our staff works very hard to offer you an outstanding service and for that matter I will pass on your compliments to Alexander, Jorge and Gabriel. We thank you for choosing us as your vacation getaway and hopefully we will be welcoming you at our property real soon. Warm Regards,

5 out of 5

Beautiful Resort

I have been to the Dominican about a dozen times. This is one of the most beautiful resorts that I have stating. Very very friendly staff, food was outstanding, and all top shelf liquor. I would highly recommend the Paradisus Palms resort to anyone thinking of visiting the Dominican republic

Posted by , from Comberland R.I on Mar 7, 2018

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Comment from Hotel Management

Mar 9, 2018 by Monica S

Dear Al, Thank you very much for selecting us to celebrate your vacation in Dominican Republic and for sharing your wonderful experience with us! It is a real honor to know that after twelve times at the Caribbean, Paradisus Palma Real has been one of the best ones. I have no words to express my gratitude for recommending us for future guests. We do hope to have the pleasure to host you in your next visit to Dominican Republic. Warm regards.

3 out of 5

Nice hotel, but definite room for perfection

When we checked in our rooms were not ready. Host at check in said we should come back for keys and escorted us to buffet. I feel that more explanation regarding buffet food, service, etc should have been explained. Also a great time to show us around the Hotel explain amenities, restaurants, how the cart service(transportation to and from lobby, etc), works. Food was okay. Had to call several times for towels. After initial check in fridge was NEVER restocked ( shoukd NOT have to call for towels or restock service).......Cleaning service walked in while I was watching TV, never knocked, never apologized. Just finished showering btw.........tipped bar service by the pool very well, didn't see him again for almost 3 hrs. When I said "you forgot about is, he said he was at "lunch"........for 3 hrs, yikes. Beach had tons of seaweed.

Posted by , from smith on Jul 4, 2017

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5 out of 5

Excellent facilities and amenities...

One of the best in punta cana, the reserve at paradisus resort is simply exceptional. The staff is there for you on anything you need to make your stay the best. Santos, Jeandra, Juan, Rossini, and Dia are outstanding, to only name a few...highly recommend this place if you are looking for elite service - the place is spotless.

Posted by , from new jersey on Jun 23, 2017

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5 out of 5

It was wonderful highly reccommended

Pros: everything
Cons: nothing
Location: stayed at the pools, shopped at there mall, beaches so much to do on the properites
The service was impeccable. Food delicious....atmosphere friendly, welcoming. Pools, rooms, beaches clean and simply heavenly

Posted by , from New Jersey on May 11, 2017

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5 out of 5

Wonderful time

I've never gone to an all inclusive resort. This hotel made it an unbelievable experience. Everyone was super friendly and accommodating. Excellent service and atmosphere. Planning to go back to celebrate my 40th. If you're looking for a great place this is the one.

Posted by on May 1, 2017

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4 out of 5

Good, but definitely not a 5-Star Experience

Pros: oceanfront room, chic, beautiful lobby/ entrance and facility at main part of resort oceanfront cabanas - but service lacking great tropical drinks
Cons: water and beach full of seaweed--not sure how to fix but clarify all-inclusive--no need for constantly tipping organized teen excursions/ activities
Location: Saona Island a must! Water sports/ activities at hotel? Where were they? Close to airport- 20 minutes
Disappointing beach and ocean - murky water with lots of seaweed. Service - must constantly have cash and tip to get good service. Oceanfront Reserve room a must - if want to be near everything and feel like you are at the beach. Best part of vacation was full-day excursion to Saona Island--don't miss this opportunity--best $100 ever spent. Men--bring long pants if you want to go to a la carte restaurants. Take cream sunscreen with you--very expensive at hotels. Lots of people had Yeti and Tervis type cups with them--bc hotel offers small paper cups otherwise. Duty-Free shops at airport had the best prices for alcohol, cigars, and coffee. Bana restaurant for teppanyaki was great! Rare was horrible. Blue Agave and Olio were ok. Cabana/ concierge level service at beach was nil. Only came by once to ask if we needed anything--and we had just returned from getting our own drinks at the beach bar. Must be because even after spending almost a $1000 a night on a vacation--we still didn't tip enough. Frustrating. Who wants to carry cash everywhere--especially at the beach and pool? And, shouldn't good service be rewarded with good tips--not the reverse? Seems like they operate on you have to buy good service--even at the concierge Reserve level. Airport transfers and excursions through Travelocity/ Expedia were great. Bring $10 cash per person to pay immigration fees upon entry-- airfare included the $20 per person fee to leave--wish that would have been clear when booking.

Posted by , from USA on Apr 6, 2017

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4 out of 5

Punta Cana

Pros: Great location and clean
Cons: Variety of food in buffet. Rooms were not properly vacuumed.
Location: We did not go to any nearby attractions. Stayed at the resort the whole time.
Resort is in a great location with white powder beach. All staff members were very helpful and courteous. Our concierge person Milly was great, courteous, hard working and super helpful. She took care of our restaurant reservations even when they were full. Concierge service is only available with the Family Plan. Buffet food is average same type of food every day. it's worth the money spent.

Posted by , from Southern California on Apr 30, 2016

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3 out of 5

Beautiful hotel but food was disappointing

Pros: The decor.
Cons: The food. Clean seaweed off the beach.
Location: Pretty close to airport.
This was my first visit to DR and after all my planning it didn't turn out as I expected. First, the pros - the resort was extremely beautiful and the staff was quite friendly and helpful. The cons - the food was much to be desired. It was always lukewarm to almost cold and not very pleasing to the eye or our taste buds. We expected more local flavors and this was not delivered. We ate only because we had to. For some weird reason you could get apple juice on one side of resort and not the other. Didn't get to do my tours because of two staff members being untruthful but that's another story. Needless to say I have to return to DR mainly because I didn't get the experience I wanted or expected but I will not be going to this resort. If you do decide to visit this resort take the dance classes, it was the most memorable part of my visit. I almost forgot there was a great amount of seaweed at the beach, not clean as we expected. I didn't even venture in the water.

Posted by , from Brooklyn, NY on Nov 17, 2015

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4 out of 5

It is not close to the beach but near the kid zone

Pros: The facilities and the restaurants.
Cons: If I were the manager I would sent the staff in charge of the kid área and the gym activities one week to the Club Med in Punta Cana to copy.
Location: The Reserve facilities and restaurants are by far better than Palma Real but is not on the beach.
The staff in charge of the kid zone is not well prepare to manage the kids.

Posted by , from Argentina on Nov 9, 2015

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About the The Reserve At Paradisus Palma Real Resort All Inclusive

Location Playa Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons

Land activities
  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to 27-hole golf course
  • Golf green fees
  • Transportation to golf course

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Premium or imported alcoholic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

Property Features

The Reserve At Paradisus Palma Real Resort All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reserve At Paradisus Palma Real Resort All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 17 conference rooms
  • Built in 2008
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Separate living room
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (20.7 km / 12.9 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

The Reserve At Paradisus Palma Real Resort All Inclusive offers 190 air-conditioned accommodations, which are accessible via exterior corridors and feature private spa tubs and minibars. Rooms open to furnished balconies. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Living room
  • Jetted tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

GABi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Aqua - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Mizu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Hydrogrill - This poolside restaurant serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Entertainment

Guests can challenge their skills with an array of classes and activities including sushi making, wine tasting, Dominican art workshops, candle making, painting, dance lessons (merengue, salsa, and bachata), and cocktail making. The resort can also arrange for romantic al fresco dinners and couples massages.

Nearby Activities

Guests can practice their backhand at 3 tennis and 2 paddle tennis courts, run on a jogging track, or relax and rejuvenate in a 2,266-square-meter (24,400-square-foot) YHI spa and health club (surcharges).

Golfing is available on-site at the 27-hole Cocotal Golf & Country Club. This par 36/72 World Class Championship Golf Course, designed by José Pepe Gancedo, offers professional golf lessons (surcharges) at the Sol Meliá Golf Academy. Calloway golf equipment is available for rent at the pro shop. Golf carts are mandatory (surcharge for rental). Golf balls are for sale at the pro shop.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

  • Golf lessons on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Segway rental/tour on site
  • Fitness classes on site
  • Sailing on site

Spa Services

YHI Spa and fitness center is in a separated building within the resort area, open-air and fully roofed, it is decorated with water fonts to delight your ears with the running water and relaxing music. The Spa offers massage/treatment rooms and couples treatment room(s). Services include massages, facials, body scrubs, and body treatments. This garden view spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic treatments.

  • Sauna in spa
  • Spa tub in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at The Reserve At Paradisus Palma Real Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No elevators
  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Reserve Paradisus Palma Real
  • Reserve Paradisus Palma Real Punta Cana
  • Reserve Paradisus Palma Real Resort All Inclusive
  • Reserve Paradisus Palma Real Resort All Inclusive Punta Cana

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

1 Child Eats and Stays Free

Book a stay in any room or rate category (except “Paradisus Suite” room type) now - May 31, 2018, for travel May 1 - December 22, 2018, and 1 child 12 years and younger stay, play, and eat free when sharing the same room as parents.

Offer is not valid August 27-September 4, 2018. Full details at check-in. Valid for new reservations only. Cancellations/changes are not accepted. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 1 child per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.

Family Concierge Offer

Book a minimum 5-night stay in a "Family Concierge" room for travel now - December 22, 2018 and receive 1 3-course dinner with house wine for 2 adults, age 18 and up (does not include wine pairing; beverages available for additional charge; pre-dinner in-room aperitif service including Chef's choice hors d'oeuvres and house brand aperitif/liquor available upon request); 1 20-minute early sunrise yoga session on the beach for 4; and in-room healthy breakfast for 4 including fresh fruit juices, seasonal fruit, cereal, and heart healthy breakfast options.


Must book a "Family Concierge" room to receive benefits. Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.