4.2 out of 5

"One of the best in punta cana, the reserve at paradisus resort is simply exceptional. The staff is there for you on anything you need to make your sta ... " More

By a verified traveler on Fri 23 Jun 2017

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Hotel Description

A luxury stay in La Altagracia awaits you at The Reserve At Paradisus Palma Real Resort All Inclusive. Within a 20-minute stroll, you'll find Palma Real Shopping Village and Cocotal Golf and Country Club. Highlights at this all-inclusive resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 190 rooms feature TVs with satellite channels, and you can enjoy private spa tubs, free WiFi, and free wired Internet. Dining in is an option with 24-hour room service, and minibars provide refreshments. Premium linens invite a comfortable night's sleep, and you'll find nice touches like jetted tubs and rainfall showerheads. Furnished balconies, sofa beds, and living rooms are also available.

A day of pampering at YHI Spa can include massages, aromatherapy, and Ayurvedic treatments along with access to the sauna and spa tub. The buffet restaurant, GABi Club, serves international cuisine and is open for breakfast, lunch, and dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Spend the day at the private beach where you'll find sun loungers, and enjoy the 5 outdoor tennis courts and nightclub. Business travelers can take advantage of 13 meeting rooms, a conference center, and a business center. Other amenities include a casino, free WiFi in public areas, and a fitness center. Free full breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of a free shopping center shuttle.

With a stay at this 5-star Bavaro resort, you'll be 3.6 km (2.2 mi) from Dolphin Island and 4.6 km (2.8 mi) from Manati Park Bavaro.

PARADISUS SUITE

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$401 per night

ONE BEDROOM SUITE WITH PRIVATE GARDEN

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ONE BEDROOM MASTER SUITE

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ONE BEDROOM MASTER SUITE WITH PRIVATE GARDEN

Bed Count 2 Full Beds Maximum Occupancy 4 Max

ONE BEDROOM SUITE SWIM UP

Bed Count 2 Full Beds Maximum Occupancy 3 Max

ONE BEDROOM MASTER SUITE SWIM UP

Bed Count 2 Full Beds Maximum Occupancy 3 Max

The Reserve At Paradisus Palma Real Resort All Inclusive ratings based on 30 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
3 out of 5

Nice hotel, but definite room for perfection

When we checked in our rooms were not ready. Host at check in said we should come back for keys and escorted us to buffet. I feel that more explanation regarding buffet food, service, etc should have been explained. Also a great time to show us around the Hotel explain amenities, restaurants, how the cart service(transportation to and from lobby, etc), works. Food was okay. Had to call several times for towels. After initial check in fridge was NEVER restocked ( shoukd NOT have to call for towels or restock service).......Cleaning service walked in while I was watching TV, never knocked, never apologized. Just finished showering btw.........tipped bar service by the pool very well, didn't see him again for almost 3 hrs. When I said "you forgot about is, he said he was at "lunch"........for 3 hrs, yikes. Beach had tons of seaweed.

Posted by , from smith on Jul 4, 2017

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5 out of 5

Excellent facilities and amenities...

One of the best in punta cana, the reserve at paradisus resort is simply exceptional. The staff is there for you on anything you need to make your stay the best. Santos, Jeandra, Juan, Rossini, and Dia are outstanding, to only name a few...highly recommend this place if you are looking for elite service - the place is spotless.

Posted by , from new jersey on Jun 23, 2017

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5 out of 5

It was wonderful highly reccommended

Pros: everything
Cons: nothing
Location: stayed at the pools, shopped at there mall, beaches so much to do on the properites
The service was impeccable. Food delicious....atmosphere friendly, welcoming. Pools, rooms, beaches clean and simply heavenly

Posted by , from New Jersey on May 11, 2017

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5 out of 5

Wonderful time

I've never gone to an all inclusive resort. This hotel made it an unbelievable experience. Everyone was super friendly and accommodating. Excellent service and atmosphere. Planning to go back to celebrate my 40th. If you're looking for a great place this is the one.

Posted by on May 1, 2017

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4 out of 5

Good, but definitely not a 5-Star Experience

Pros: oceanfront room, chic, beautiful lobby/ entrance and facility at main part of resort oceanfront cabanas - but service lacking great tropical drinks
Cons: water and beach full of seaweed--not sure how to fix but clarify all-inclusive--no need for constantly tipping organized teen excursions/ activities
Location: Saona Island a must! Water sports/ activities at hotel? Where were they? Close to airport- 20 minutes
Disappointing beach and ocean - murky water with lots of seaweed. Service - must constantly have cash and tip to get good service. Oceanfront Reserve room a must - if want to be near everything and feel like you are at the beach. Best part of vacation was full-day excursion to Saona Island--don't miss this opportunity--best $100 ever spent. Men--bring long pants if you want to go to a la carte restaurants. Take cream sunscreen with you--very expensive at hotels. Lots of people had Yeti and Tervis type cups with them--bc hotel offers small paper cups otherwise. Duty-Free shops at airport had the best prices for alcohol, cigars, and coffee. Bana restaurant for teppanyaki was great! Rare was horrible. Blue Agave and Olio were ok. Cabana/ concierge level service at beach was nil. Only came by once to ask if we needed anything--and we had just returned from getting our own drinks at the beach bar. Must be because even after spending almost a $1000 a night on a vacation--we still didn't tip enough. Frustrating. Who wants to carry cash everywhere--especially at the beach and pool? And, shouldn't good service be rewarded with good tips--not the reverse? Seems like they operate on you have to buy good service--even at the concierge Reserve level. Airport transfers and excursions through Travelocity/ Expedia were great. Bring $10 cash per person to pay immigration fees upon entry-- airfare included the $20 per person fee to leave--wish that would have been clear when booking.

Posted by , from USA on Apr 6, 2017

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4 out of 5

Punta Cana

Pros: Great location and clean
Cons: Variety of food in buffet. Rooms were not properly vacuumed.
Location: We did not go to any nearby attractions. Stayed at the resort the whole time.
Resort is in a great location with white powder beach. All staff members were very helpful and courteous. Our concierge person Milly was great, courteous, hard working and super helpful. She took care of our restaurant reservations even when they were full. Concierge service is only available with the Family Plan. Buffet food is average same type of food every day. it's worth the money spent.

Posted by , from Southern California on Apr 30, 2016

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3 out of 5

Beautiful hotel but food was disappointing

Pros: The decor.
Cons: The food. Clean seaweed off the beach.
Location: Pretty close to airport.
This was my first visit to DR and after all my planning it didn't turn out as I expected. First, the pros - the resort was extremely beautiful and the staff was quite friendly and helpful. The cons - the food was much to be desired. It was always lukewarm to almost cold and not very pleasing to the eye or our taste buds. We expected more local flavors and this was not delivered. We ate only because we had to. For some weird reason you could get apple juice on one side of resort and not the other. Didn't get to do my tours because of two staff members being untruthful but that's another story. Needless to say I have to return to DR mainly because I didn't get the experience I wanted or expected but I will not be going to this resort. If you do decide to visit this resort take the dance classes, it was the most memorable part of my visit. I almost forgot there was a great amount of seaweed at the beach, not clean as we expected. I didn't even venture in the water.

Posted by , from Brooklyn, NY on Nov 17, 2015

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4 out of 5

It is not close to the beach but near the kid zone

Pros: The facilities and the restaurants.
Cons: If I were the manager I would sent the staff in charge of the kid área and the gym activities one week to the Club Med in Punta Cana to copy.
Location: The Reserve facilities and restaurants are by far better than Palma Real but is not on the beach.
The staff in charge of the kid zone is not well prepare to manage the kids.

Posted by , from Argentina on Nov 9, 2015

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5 out of 5

The Reserve is a superior property

Pros: The suites, the grounds, the pools
Cons: Quality of Food
Location: Location was perfect. about 20 minutes form the airport.
The resort is absolutely beautiful. Grounds are immaculate and well maintained. The suites are nicely furnished with all of the modern conveniences. The outdoor garden was also beautiful. We had our own private concierge who saw to all of our needs. The entire hotel staff was always willing to go the extra mile for us. I would recommend this resort to anyone with intentions of visting the Dominican Republic. Great for couples and families alike. The only slight downside was the food. Some of the restaurants were very good (Rare in particular), others were just so-so.

Posted by , from Long Island, NY on Oct 12, 2015

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3 out of 5

Expensive for what it is.

Pros: Grounds, bars, pools, were all kept in clean beautiful order. Rooms were very spacious and looked nice. Safe and secure inside the resort.
Cons: Keep mini bar stocked as promised. Better explanation of electrical in room. Have more authentic cultural food choices. Keep prices down.
Location: Island tour was great experience. Water there is cleaner and beautiful.
Dominica should take note of how Mexico does their resorts. You can get better in Cancun for half the price. But I did enjoy a new exotic location. Food was ok but adjusted to the taste of travelers. The pools were great along with the bars. The restaurants and grounds were clean and nice. Staff was helpful at times, but others not. Room mini-bar was not kept stocked as promised. Room cleaning was done, but towels not always replaced and left with none. When checking in, I was suddenly told kids over 12 years old had to have their own room and could not share a room. (Rooms are huge by the way). This was an unexpected expense!! Bottom line, I felt like I had to take care of myself (complain to have things done) and pay American prices for things. Could have gone to Hawaii for the price.

Posted by on Aug 6, 2015

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About the The Reserve At Paradisus Palma Real Resort All Inclusive

Location Playa Bavaro, Punta Cana, La Altagracia 23000

All-inclusive Details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Property Features

The Reserve At Paradisus Palma Real Resort All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At The Reserve At Paradisus Palma Real Resort All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi and wired Internet are free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Self parking and valet parking are free.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 4 dining venues
  • 17 conference rooms
  • Built in 2008
  • Full breakfast (free)
  • Casino
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop

Family Friendly Amenities

  • Family Property
  • On private beach
  • Number of outdoor pools - 2
  • Free WiFi
  • Children's pool
  • Supervised childcare/activities (free)
  • Separate living room
  • Outdoor tennis courts - 5
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Playground on site
  • Sofa bed
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (20.7 km / 12.9 mi)
  • Property shuttles: Free shopping center shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

The Reserve At Paradisus Palma Real Resort All Inclusive offers 190 air-conditioned accommodations, which are accessible via exterior corridors and feature private spa tubs and DVD players. Rooms open to furnished balconies. Accommodations have separate living rooms and are furnished with double sofa beds. Beds feature premium bedding. Televisions come with premium satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private hot tub
  • Private balcony (furnished)
  • Living room
  • Jetted tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • DVD player
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free full breakfast daily from 7 AM to 11 AM.

GABi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Aqua - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Mizu - This theme restaurant specializes in Japanese cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Hydrogrill - This poolside restaurant serves brunch, lunch, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Entertainment

Guests can challenge their skills with an array of classes and activities including sushi making, wine tasting, Dominican art workshops, candle making, painting, dance lessons (merengue, salsa, and bachata), and cocktail making. The resort can also arrange for romantic al fresco dinners and couples massages.

Nearby Activities

Guests can practice their backhand at 3 tennis and 2 paddle tennis courts, run on a jogging track, or relax and rejuvenate in a 2,266-square-meter (24,400-square-foot) YHI spa and health club (surcharges). The Reserve guests receive privileges at the Cocotal Golf Course and Country Club, located 1.5 km (1 mi) away from the resort. Designed by José Pepe Gancedo, this championship course offers professional golf lessons and rents Calloway golf equipment (surcharges). Tee times can be arranged at the resort (subject to availability; reservations required) and cart rentals are mandatory (surcharge). The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Ecotours nearby
  • Segway rental/tour on site
  • Fitness classes on site
  • Sailing on site

Spa Services

YHI Spa and fitness center is in a separated building within the resort area, open-air and fully roofed, it is decorated with water fonts to delight your ears with the running water and relaxing music. The Spa offers massage/treatment rooms and couples treatment room(s). Services include massages, facials, body scrubs, and body treatments. This garden view spa is equipped with a sauna, a spa tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic treatments.

  • Sauna in spa
  • Spa tub in spa
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets and service animals are not allowed at The Reserve At Paradisus Palma Real Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No elevators
  • No pets or service animals allowed

Fees

 

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Reserve Paradisus Palma Real
  • Reserve Paradisus Palma Real Punta Cana
  • Reserve Paradisus Palma Real Resort All Inclusive
  • Reserve Paradisus Palma Real Resort All Inclusive Punta Cana

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Promotions

Resort Credit Coupon Offer 2017

Book a 4-night minimum stay in any room and rate category now-December 22, 2017, for travel within the same period, and receive USD 550 in resort credit coupons for 4-6 night stays; and USD 1,500 in resort credit coupons for 7-night minimum stays.


Full details at check-in. Resort credit coupons and redemption details provided at check-in. Resort credits are coupons with different denominations. Offer is per room, per stay; only valid during stay; non-transferable, non-refundable, non-combinable, non-exchangeable, and non-cumulative. Coupons must be presented at the time service is requested or reservation is made. No deductions will be taken at time of check-out. Resort credit coupons cannot be applied towards room rate or tax. No refunds for any unused portion of offer. Offer subject to availability. The property reserves the right to discontinue the promotion at any time. Offer is not valid with groups/conventions. Other restrictions may apply. This offer does not apply to bookings made on expedia.co.uk.

1 Child Eats and Stays Free

Book a stay in any room or rate category now-December 22, 2017, for travel now-December 22, 2018, and 1 child 12 and younger stays and eats free when using existing bedding.

Offer is not valid November 17-25, 2017 or December 23, 2017-April 1, 2018. Full details at check-in. Valid for new reservations only. Cancellations/changes are not accepted. Children 12 and younger eat free when ordering from the children’s menu and dining with paying adults ordering from the regular menu. Limited to 1 child per room. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions may apply.