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Hotel Description

5-star luxury property near Palma Real Shopping Village, connected to a shopping center

Beachfront retreat

Within a 15-minute walk of the property, you'll find Los Corales Beach and Palma Real Shopping Village. Bavaro Beach and Cortecito Beach are also within 3 miles (5 km).

All-inclusive

This smoke-free property features a private beach, a golf course, and an attached winery. Enjoy beachfront dining and relax with free beach cabanas and sun loungers. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free Internet, jetted tubs

Boasting jetted bathtubs, the 190 guestrooms also offer free WiFi and living rooms. Other amenities include free wired Internet, 24-hour room service, and TVs with satellite channels.

Paradisus Roulette Room - 5* Paradisus Secret Hotel unveil it 7 days before arrival

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$317* Per night/room Oct 23 - Oct 24

The Reserve Ocean Front Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Reserve Beach Suite Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reserve Beach Luxury Junior Suite Ocean Front

Bed Count 2 Full Beds Maximum Occupancy 4 Max

THE RESERVE ONE BEDROOM SUITE SWIM UP

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reserve Junior Suite

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reserve At Paradisus Palma Real Resort All Inclusive ratings based on 24 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Reserve At Paradisus Palma Real Resort All Inclusive

Everyone (21) Couples (2)
5 out of 5
Excellent food and very helpful staff. We plan on visiting the hotel again.

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 7, 2019 by vladimir rodriguez

Dear Client, Thank you for your feedback. we look forward to welcome you once again in our property. kindly remain at your Service

5 out of 5

Posted by on May 24, 2019

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Comment from Hotel Management

May 24, 2019 by Guest Experience Director

Dear Guest, We appreciate your high rating. It honor us to know you enjoyed your vacation time at The Reserve Paradisus Palma Real. Looking forward to welcome you back. Warm Regards, Guest Experience Director

5 out of 5
beautiful grounds with great landscape and trees. beautiful pools and huts

Posted by on Mar 12, 2019

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Comment from Hotel Management

Mar 12, 2019 by Guest Experience Director

Dear Guest, Thanks for your sincere appreciation of our grounds and pools. We are glad to know you had an amazing time at The Reserve Paradisus Palma Real. Hopefully, we will be welcoming you again in the near future. Warm Regards, Guest Experience Director

4 out of 5
This is our second time staying at The Reserve in Paradisus and we love it! Our room this time wasn’t as clean as the last time but we quickly moved past it as we would be spending most of our time at the beach. The first time we stayed, Leandra was our concierge and she was absolutely AMAZING! She helped us book activities, dinner reservations, etc. We asked for her on this second trip but she was away on maternity leave so we were placed with Yesica who was anything but amazing. Anything that we requested from her she would say ok then after hours of not hearing back I would have to reach her and ask for the status. We asked for the daily activities, she sent them once then never again. Out of the entire staff she was the worst we dealt with and not friendly at all. On the other hand, Obeidy at the beach is their #1 employee. We also remembered him from our first visit and decided to look for him when we arrived. He is really accommodating, friendly and will go above and beyond to ensure you are comfortable and having a good time. Not to mention that he seemed to know all the other guest around us by name and treated everyone like family. We will definitely look for him on our next visits.

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 7, 2019 by Guest Experience Director

Dear Guest, Wow! We just love your review and thank you sincerely for the time you invested to share your experience with us. It is a delight to hear of the outstanding service you received from Yesica and Obeidy. We are proud of their kind attitude and will gladly share your comments with them. By the way, rest assured, we will discuss your comments regarding the cleanliness of our rooms with our team. We apologize for any inconvenience. We look forward to welcome you back at The Reserve Paradisus Palma Real. We will be awaiting your return. Warm Regards, Guest Experience Director

4 out of 5
The hotel is nice and close to the beach but they need to improve with the food. If you are not a member, to reserve the high end restaurant are hard to get the time you like. We mostly eat at the buffet (They need to have sanitizers at each entrance of the buffet line for the guests before they get their food. Food bourne illness can occur very easily when everyone touches the serving spoons or ladels, etc. The cooks needs to able to communicate with the guests at least some form of English.

Posted by on Jan 11, 2019

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Comment from Hotel Management

Jan 11, 2019 by Guest Experience Director

Dear Guest, We appreciate your feedback. Furthermore, we are glad to know you enjoyed your stay at The Reserve Paradisus Palma Real. However, we are sorry if our gastronomy was not up to the standards you expected. We really value your suggestions and would like to assure you that we will discuss your comments with the departments involved, in order to implement any necessary corrective measure. We look toward to welcome you back, hopefully, in the near future. Warm Regards, Guest Experience Director

4 out of 5
not bad at all room very nice weather good food is not bad

Posted by on Dec 7, 2018

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Comment from Hotel Management

Dec 8, 2018 by Guest Experience Director

Dear Guest, Thanks for your kind review. We appreciate your beautiful comments and the time you invested to share them with other travelers. Hopefully, you will come visit us again, as we would love to offer you an unforgettable experience. Warm Regards, Guest Experience Director

5 out of 5
We stayed at the Reserve section of the resort which is further back on the grounds away from the beach. It was beautiful and even better we got upgraded for free to a master suite so our room had a jacuzzi on our private deck but also another one inside the room. This is a wonderful place to go if you're looking to sitdown, relax and have some drinks in a beautiful 5 start resort and pay 4 star prices. Very family friendly.

Posted by , from NYC on Aug 15, 2018

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Comment from Hotel Management

Aug 15, 2018 by Guest Experience Director

Dear Justin, We thank you for your wonderful review and appreciation of our hotel, its facilities and services. It is an honor to hear of your amazing experience and the wonderful and relaxing vacation time you were able to enjoy at The Reserve Paradisus Palma Real. We look forward to welcome you back in the near future. Warm Regards, Guest Experience Director

4 out of 5

The hotel does not have elevators

Very nice hotel. The buildings are beautiful, but they don’t have elevators what is inconvenient. If you are looking for a fun vacation don’t book The Reserve, book Palma Real that is even less expensive and at the beach. The concierge and the rest of the staff are nice and polite, willing to help. Don’t expect gourmet food even at the gourmet restaurants, the best one is Gabi where they have some Dominican dishes.

Posted by on Aug 8, 2018

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Comment from Hotel Management

Aug 9, 2018 by Guest Experience Director

Dear Guest, I would like to thank you for your honest feedback, as well as for the valuable time you dedicated to share your comments and thoughts with us. We are glad to know that, overall, you enjoyed your vacation time. However, I deeply regret to know we did not fulfill all your expectations. I am sorry for the inconveniences with the lack of elevators. Your comments will be surely share with our management. Moreover, I apologize if you did not appreciate the quality of our food. We take in great consideration your opinions and, in this sense, we will surely share your comments with the Food and Beverage department in order to improve the culinary experience of our guests. It has been a pleasure to have you as our beloved guest. We look forward to welcome you back in the near future. Warm Regards, Guest Experience Director

5 out of 5
I loved the hotel!!! The reserve is a subcomponent of the main hotel so is was more relaxed, which was great bc we could go Back a escape the large crowds. Room was always clean and the fridge was stocked. If you preferred something they would make sure you’re accommodated. Our concierge , Jose Salvador , made sure our stay was as comfortable as possible! The waiters and supervisors were quite pleasant and the drinks were awesome! Allison, a supervisor at the reserve side was so sweet and really created an environment full of warmth! They have plenty of restaurants and the room service is 24 hours! The only reason why I took a star away is because of the mosquitos !!! They often came in from the patio being opened or the from door to your room!! Bring repellent !! The entire hotel is gorgeous! The beach is beautiful and there’s plenty of space! We walked by choice,but there are shuttles available!! This resort set the bar very high for us! Thank you all so much!!! We'll see you sooner than later 😘

Posted by , from texas on Jul 12, 2018

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Comment from Hotel Management

Jul 12, 2018 by Guest Experience Director

Dear Erica, What a great review! Thanks a lot for your kind and honest comments. It is a great pleasure to read your feedback and realize how much you enjoyed your vacation time at The Reserve Paradisus Palma Real. We feel truly honored for your appreciation of our facilities, services, accomodations and staff. In this sense, please accept our gratitude for your acknowledgement of the kind and professional service offered by our team, but specially by José Salvador, who will be thrilled to know his efforts didn’t go unnoticed. I apologize for the mosquitoes. Thanks for bringing this issue to our attention, as this information might help us to improve our pest control system. Thanks a lot for your high consideration of our hotel. We look forward to welcome you back, hopefully, sooner than later. Warm Regards, Guest Experience Director

5 out of 5

Second time there and I’ll be back.

Love that place,and I would recommend to anyone and you won’t regret it am 100% sure.

Posted by on Jun 17, 2018

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Comment from Hotel Management

Jul 20, 2018 by Monica S., Guest Experience Director

Dear Guest, Thanks a lot for your awesome review and kind words. We are delighted to hear how much you appreciated our hotel, its facilities and services. We are grateful for the beautiful photos you posted, as well as your kind recommendation of our hotel to other travelers. We look forward to welcome you back, hopefully, in the near future. Warm Regards, Monica S. Guest Experience Director

About the The Reserve At Paradisus Palma Real Resort All Inclusive

Location Playa Bavaro, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from April 22 2020 to September 30 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Scuba-diving lessons

Land activities
  • Bicycling
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball
  • Access to 27-hole golf course
  • Golf green fees
  • Transportation to golf course

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Water fitness

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Theme parties

Not included

  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Climbing wall included
  • Use of golf equipment not included
  • Bicycling included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Golf included
  • Golf - number of holes 27
  • Golf - green fees included
  • Golf - transportation to golf course included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Language classes/lessons included
  • Onsite entertainment and activities included
  • Bartending classes/lessons included
  • Gratuities included
  • Cooking classes/lessons included
  • Local beverages and soft drinks only
  • Additional gratuities accepted
  • All food and beverages included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Scuba lessons included
  • Tennis lessons included
  • All non-motorized water sports included
  • Theme parties included

Property Features

The Reserve At Paradisus Palma Real Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. You'll be playing in the surf in no time with a free ride on the property's complimentary beach shuttle. Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. Summer fun is a breeze at The Reserve At Paradisus Palma Real Resort All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 12 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 10 bars/lounges. Public spaces have free WiFi and wired Internet. This all-inclusive property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. This 5-star Punta Cana property is smoke free.

  • 190 guestrooms or units
  • 3 levels
  • 8 buildings
  • 12 dining venues
  • 3 bars on the beach
  • 4 bars by the pool
  • 2 swim-up bars
  • 10 bars or lounges
  • 31754 sq ft of conference space
  • 2950 sq m of conference space
  • Built in 2008
  • Buffet breakfast (free)
  • Winery on site
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (free)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • On private beach
  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Number of living rooms
  • Free WiFi
  • Outdoor tennis courts - 4
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Separate dining area
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free long-term parking , Free self parking , Free valet parking

Transport

  • Airport: Punta Cana Intl. Airport (PUJ) (19.1 km / 11.9 mi)
  • Property shuttles: Free beach shuttle and shopping center shuttle
  • Parking: Free valet parking, self parking, and extended parking

Room Amenities

The Reserve At Paradisus Palma Real Resort All Inclusive offers 190 accommodations with minibars and safes. Accommodations offer separate living rooms. Beds feature premium bedding. Premium satellite television is provided. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Punta Cana property provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Living room
  • Jetted tub
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Children's slippers

Food & Drink

Guests are served free buffet breakfast daily from 6:30 AM to 11 AM. The property hosts a free manager's reception daily.

Brisas - This beachfront restaurant specializes in fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Palazzo - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Naos - This beach buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Gabi Club - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Sal Steak Cave - This diner specializes in Argentinean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 27-hole golf course and enjoy other recreation facilities including 4 outdoor tennis courts. 5 outdoor swimming pools and 7 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golf lessons on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Parasailing on site
  • Ziplining nearby
  • Playground on site
  • Beach yoga on site
  • Racquetball/squash on site
  • Ecotours nearby
  • Sailing on site
  • Segway rental/tour nearby

Spa Services

YHI Spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 8
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Thai massage
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at The Reserve At Paradisus Palma Real Resort All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.Contactless check-out is available.

  • Noise-free rooms not guaranteed
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Hotel Names

  • Reserve Paradisus Palma Real
  • Reserve Paradisus Palma Real Punta Cana
  • Reserve Paradisus Palma Real Resort All Inclusive
  • Reserve Paradisus Palma Real Resort All Inclusive Punta Cana
  • Reserve Paradisus Palma Real All Inclusive Punta Cana
  • Reserve Paradisus Palma Real All Inclusive
  • Reserve Parasus Palma Real In

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.