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4.2 out of 5

"Everything and everyone about this resort was exceptional! The pictures on Travelocity do not do it Justice, this place is gorgeous, and clean. Food w ... " More

By a verified traveler on Tue 12 Apr 2022

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Hotel Description

5-star adults-only property near Cortecito Beach, connected to a shopping center

Beachside getaway

Within 3 miles (5 km) of this Punta Cana property, you'll find Cortecito Beach and Palma Real Shopping Village. Macao Beach is 10.5 mi (17 km) away.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Enjoy a meal in one of the 17 restaurants and perks like free buffet breakfast and free self parking.

Junior Suite Garden / Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$234* Per night/room Aug 29 - Aug 30

Romance Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 2 Max

Romance Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Swim Up

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Poolside

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite Garden / Pool View Single Use

Bed Count 1 King Bed Maximum Occupancy 1 Max

TRS Turquesa Hotel - Adults Only - All Inclusive ratings based on 29 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for TRS Turquesa Hotel - Adults Only - All Inclusive

Everyone (11) Couples (15) Family (4)
1 out of 5
The room that I booked was not the room that I was given to stay in. I was informed that the room I purchased was in a different building that was being renovated. I also decided to go to the spa on grounds and they left out pieces of the service that was quoted to me beforehand. Also the butler was nice BUT was never around when needed. We waited a very long time on multiple occasions to can’t rides around the facility.

Posted by on Aug 1, 2022

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Comment from Hotel Management

Aug 1, 2022 by Doniel Reyes, E-Butler TRS Turquesa

Dear Maitin, We appreciate your comments related to your recent stay at TRS Turquesa Hotel. Our TRS family is always working diligently to satisfy and exceed the expectations of all our guests, within the services, the personalized touches of our teams, support from our partners and services providers that complement our own services, and access to our complex and Hotel. in hopes that our hotel will be of interest in future holidays, allowing us to present every time a new TRS Experience. On behalf of the entire TRS family, we reiterate our sincerest hopes you consider returning to our property once more. Warm Regards,

5 out of 5
Everything and everyone about this resort was exceptional! The pictures on Travelocity do not do it Justice, this place is gorgeous, and clean. Food was good staff was amazing service was wonderful. Rodney was an amazing butler, the cabaret was great! If you’re looking for a place to stay look no further!

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 16, 2022 by Sachenca

Dear Kianna, We are more than excited of having gone beyond your expectations to offer you an outstanding experience at our TRS Turquesa Hotel. We are very proud to have received your personal comments as well as to learn that you were satisfied with the hotel in general, that your stay was very enjoyable and wonderful. We continue to count on your preference, and that you allow us to welcome you again in our Hotel during your next visit to Punta Cana. Kindest regards! Sachenca Núñez Hospitality Manager

5 out of 5
This is a very well laid out resort easy to navigate The staff are the stand out though Entertainment staff led by Jonathan made our stay so much fun Would definitely go back

Posted by on Mar 25, 2022

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Comment from Hotel Management

Mar 28, 2022 by Guest Satisfaction Lead

Dear Guest, Thank you ever so much for your five-star rating! We are beyond thrilled when our guests have a great experience with us. It makes us happy to know that you had a a wonderful vacation and we were able to live up your expectations! Warm regards! M. Victoria Vargas

5 out of 5
it was absolutely beautiful

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 22, 2022 by Guest Satisfaction Lead

Dear Alexandra, Thank you ever so much for your five-star rating! We are beyond thrilled when our guests have a fantastic experience with us. It makes us happy to know that you had a a wonderful vacation and we were able to live up your expectations! Thank you for sharing. Warm regards, M. Victoria Vargas

5 out of 5
The satff is Amazing, A hugh Thank you to Diahana, Reynaldo, Fernando, Ardis and Delores (Helieo). I will be back.

Posted by on Dec 22, 2021

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Comment from Hotel Management

Dec 22, 2021 by Guest Satisfaction Lead

Dear Tyra, We want to thank you for sharing your impressions of our TRS Turquesa Hotel through Expedia! We are very happy to know that your stay with us has been very positive and we will continue working hard to make each stay of our visitors a moment to remember. We will be waiting for your soon return to this, your home in Punta Cana. Best Regards! M. Victoria Vargas

3 out of 5
We recently stayed at the TRS from Nov 28 to Dec 3 and this is a review based on what we experienced and may be helpful to other couples. Pros: Plenty of restaurants and shuttles which take you from place to place Beautiful beach and pool Plenty of entertainment throughout the day The staff is friendly Cons: Food is definitely quantity over quality even at the a la carte restaurants. The only “live cooking” show we saw was the teppanyaki which is almost fully booked so book as soon as you arrive. The buffets are okay with the same food everyday and as I mentioned quantity over quality. The rooms need to be updated (we stayed in a basic garden view room) so other rooms may be different. The hotel itself is alright but definitely not for the price we paid. We previously stayed at Bahia for much cheaper and the food and hotel rooms where much better.

Posted by on Dec 4, 2021

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Comment from Hotel Management

Dec 6, 2021 by Sachenca

Dear Linda, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been an overall memorable one. We welcome your constructive criticism, as a customer-oriented company, it is thanks to your feedback that we can identify potential areas of opportunities. It's my hope these events do not prevent you from granting us a second future opportunity to offer you an impeccable Grand Palladium experience as you and yours deserve. The best from Punta Cana is for you... Sachenca Núñez Hospitality Manager

2 out of 5

Posted by on Oct 21, 2021

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Comment from Hotel Management

Jan 30, 2022 by Sachenca

Dear Joanie, Thank you very much for honoring us with your pleasant presence, your rating drives us to continue exceeding the expectations of our dear guests. We look forward to offering you our services again and for many more years. Best regards! Sachenca Núñez Hospitality Manager

5 out of 5

Posted by on Sep 27, 2021

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Comment from Hotel Management

Jan 30, 2022 by Sachenca

Dear Michell, We appreciate your preference and excellent rating of your stay with us! We are pleased to know that you have felt fully satisfied with the services received at our TRS Turquesa Hotel. We look forward to your pleasant presence on a future occasion. Best regards! Sachenca Núñez Hospitality Manager

5 out of 5
room was great at first, but on the third night a pipe burst above our room and flooded us out. The new room that we accepted was poor on butler service and had to request for it to be cleaned. And no water was sent to our new room.

Posted by on Aug 14, 2021

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Comment from Hotel Management

Aug 14, 2021 by Sachenca

Dear Guest, Thank you for your good comments and for the feedback about your stay at TRS Turquesa Hotel as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We appreciate and value your comments and we will take them into account to perfect our resort. We hope to count on you for many years and very often. Please let us know about your future booking, it will be delighted to assist you prior to your arrival. Best regards! Sachenca Núñez Hospitality Manager

4 out of 5
Our rooms were immediately upgraded upon arrival. The view was amazing. Both of the Butlers, Doniel and Nielson were also amazing, very attentive and nice. Compliments to the bar services, ask for Wander he'll make the Wander Pretty One. Thank me later.

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 2, 2021 by Gelson

Dear Guest, Thank you very much for sharing a great review of our TRS Turquesa Hotel, it pleased us greatly that it has been a memorable one. Recognizing the amazing performance of our collaborators is a highly appreciated feat by us, it is a real treat to have Doniel, Nilson and Wander on our team. We hope to have the opportunity to offer you our services again in the future. Receive warm greetings from Paradise! Gelson Zorrilla Hospitality Manager

About the TRS Turquesa Hotel - Adults Only - All Inclusive

Location Av. Francia, Punta Cana, La Altagracia 23000

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All à la carte meals and snacks included
  • 24-hour room service
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Water activities

  • Kayaking
  • Rowing/canoeing
  • Sailing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances
  • Theme parties

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Snorkeling
  • Tennis lessons
  • Windsurfing
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite nightclubs included
  • Rowing/canoeing included
  • Sailing included
  • Taxes included
  • 24-hour room service
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Windsurfing not included
  • Aerobics classes/lessons included
  • Snorkeling not included
  • Dancing classes/lessons included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • Additional gratuities accepted
  • All meals included
  • Minibar (all beverages included)
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

TRS Turquesa Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At TRS Turquesa Hotel - Adults Only - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is available daily. There are 17 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a health club, and a spa tub. Free self parking is available. Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 372 guestrooms or units
  • 2 levels
  • 10 buildings
  • 17 dining venues
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 2004
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

TRS Turquesa Hotel - Adults Only - All Inclusive offers 372 accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels and DVD players. Coffee/tea makers and free minibar items are provided. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony or patio (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Coffee maker
  • Down blanket
  • Pillow options
  • Separate shower and tub
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

La Boheme only TRS Guests - This restaurant specializes in French cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Kusko only for TRS guests - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Helios Beach Club - This restaurant specializes in international cuisine and serves dinner only. Open daily.

Capricho only TRS Guests - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Bambu - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

24-hour room service is available.

Nearby Activities

A private beach, 6 outdoor tennis courts, and a health club are featured at the property. 6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Golfing nearby
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Archery on site
  • Kayaking on site
  • Windsurfing on site
  • Parasailing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Basketball on site
  • Hiking/biking trails nearby
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

ZENTROPIA has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Mud bath in spa
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Royal Suites Turquesa Palladium All Inclusive Punta Cana
  • Royal Suites Turquesa Palladium Punta Cana
  • Royal Suites Turquesa Adult All Inclusive Punta Cana
  • Royal Suites Turquesa Adult All Inclusive
  • Royal Suites Turquesa Adult
  • TRS Turquesa Hotel Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults All Inclusive
  • TRS Turquesa Adults All Inclusive Punta Cana
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel Adults Only All Inclusive
  • TRS Turquesa Hotel - Adults Only - All Inclusive Punta Cana

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.