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Serenade Caribe Club Family Beach Resort – All Inclusive

Property class: 4.5
4.5-star beachfront hotel near Bavaro Beach

Choose dates to view prices

Photo gallery for Serenade Caribe Club Family Beach Resort – All Inclusive

A resort with a water park, multiple swimming pools, and beachfront views.
A modern living room with a sofa, ottoman, round table, and chairs.
A modern hotel room with a bed, seating area, dining table, and a TV.
A modern hotel room with a bed, sofa, two tables, and decorative wall art.
A modern living room with a round wooden table, two upholstered chairs, a sofa, a TV mounted on a wooden wall, and a small kitchen area with a coffee machine.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Carretera Cabeza de Toro, Punta Cana, La Altagracia, 23000
  • Place, Bavaro Lagoon
    ‪10 min walk‬
  • Place, Catalonia Caribe Golf Club
    ‪13 min walk‬
  • Place, Cabeza de Toro Beach
    ‪5 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪21 min drive‬

Room options

View all photos for Luxury Room, Garden View (2 Adults)

A modern hotel room with a bed, sofa, two tables, and decorative wall art.

Luxury Room, Garden View (2 Adults)

9.0 out of 10
Wonderful
(14 reviews)
  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View (2 Adults + 1 Child)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Garden View (2 Adults + 1 Child)

9.4 out of 10
Exceptional
(21 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Room, Garden View (2 Adults + 2 Children)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Garden View (2 Adults + 2 Children)

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View (3 adults)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Garden View (3 adults)

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View (3 Adults + 1 Child)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Garden View (3 Adults + 1 Child)

8.6 out of 10
Excellent
(11 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Garden View (1 Adult)

A modern hotel room with a bed, sofa, two tables, and decorative wall art.

Luxury Room, Garden View (1 Adult)

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 560 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access (2 Adults)

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (2 Adults)

9.0 out of 10
Wonderful
(6 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access (2 Adults + 1 child)

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (2 Adults + 1 child)

9.0 out of 10
Wonderful
(7 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access (2 Adults + 2 Children)

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (2 Adults + 2 Children)

8.6 out of 10
Excellent
(4 reviews)
  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access (3 adults)

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (3 adults)

  • 570 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access (3 Adults + 1 Child)

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (3 Adults + 1 Child)

  • 570 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool Access (1 Adult)

A poolside area with a pergola, lounge chairs, and a view into the building.

Luxury Room, Pool Access (1 Adult)

  • 549 sq ft
  • 1 bedroom
  • Sleeps 1
  • 2 Queen Beds OR 1 King Bed and 1 King Sofa Bed

View all photos for Family Room, Garden Area (1 Adult)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Garden Area (1 Adult)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Garden Area (2 Adults)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Garden Area (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Garden Area (2 Adults + 1 Child)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Garden Area (2 Adults + 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Garden Area (2 Adults + 2 Children)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Garden Area (2 Adults + 2 Children)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Pool View, Ground Floor (1 Adult)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Pool View, Ground Floor (1 Adult)

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Pool View, Ground Floor (2 Adults)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Pool View, Ground Floor (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Pool View, Ground Floor (2 Adults + 1 Child)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Pool View, Ground Floor (2 Adults + 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Family Room, Pool View, Ground Floor (2 Adults + 2 Children)

A modern bedroom with a bed, bedside tables, a ceiling fan, a desk, and a hanging plant.

Family Room, Pool View, Ground Floor (2 Adults + 2 Children)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Large Twin Bunk Beds

View all photos for Luxury Room, Pool View (1 Adult)

A modern hotel room with a bed, sofa, two tables, and decorative wall art.

Luxury Room, Pool View (1 Adult)

  • 1 bedroom
  • Sleeps 1
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool View (2 Adults)

A modern hotel room with a bed, sofa, two tables, and decorative wall art.

Luxury Room, Pool View (2 Adults)

  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool View (2 Adults + 1 Child)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Pool View (2 Adults + 1 Child)

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool View (2 Adults + 2 Children)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Pool View (2 Adults + 2 Children)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool View (3 Adults)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Pool View (3 Adults)

  • 1 bedroom
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, Pool View (3 Adults + 1 Child)

A modern hotel room with a bed, seating area, and a dining table.

Luxury Room, Pool View (3 Adults + 1 Child)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

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About the neighborhood

Punta Cana

On the beach.You'll be within half a mile (1 km) of Bavaro Lagoon and 2 miles (3 km) of Cabeza de Toro Beach with a stay here. Downtown Punta Cana and Carol Downtown Mall are also within 6 miles (10 km).

What's nearby

  • Bavaro Lagoon - 10 min walk - 0.6 miles
  • Catalonia Caribe Golf Club - 13 min walk - 0.7 miles
  • Dolphin Explorer - 20 min walk - 1.1 miles
  • Cabeza de Toro Beach - 5 min drive - 1.2 miles
  • Bavaro Beach - 23 min drive - 10.0 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 21 min drive

Restaurants

  • ‪The Win - ‬15 min walk
  • ‪Koi - ‬10 min walk
  • ‪Aromes Coffee & Lounge - ‬19 min walk
  • ‪Thalassa Restaurant - ‬7 min drive
  • ‪Sand Beach Bar - ‬14 min walk

About this property

Serenade Caribe Club Family Beach Resort – All Inclusive

4.5-star beachfront hotel near Bavaro Beach
Serenade Caribe Club Family Beach Resort – All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Serenade Caribe Club Family Beach Resort – All Inclusive you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4.5-star Punta Cana hotel.

  • 842 guestrooms or units
  • 3 levels
  • 8 buildings
  • 9 dining venues
  • 3 swim-up bars
  • 7 bars or lounges
  • Built in 2026
  • Buffet breakfast (free)
  • Karaoke
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar on the beach
  • Coffee shop
Serenade Caribe Club Family Beach Resort – All Inclusive offers 842 accommodations with free minibar items and safes. Rooms open to balconies. 50-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and change of towels can be requested.

The onsite spa has 7 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
4.0 out of 5, Very good, 7,010 reviews
$224 nightly
The price is $287
Oct 26 - Oct 27
Total with taxes and fees
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Property amenities

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Lazy river
  • Lifeguards on site
  • Playground
  • Pool toys
  • Splash pad
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Bus station shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • 3 swim-up bars
  • 7 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Air hockey
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Books
  • Children's pool
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Foosball table
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Karaoke
  • Lazy river
  • Paddleboard
  • Pilates classes
  • Playground
  • Rowing/canoeing
  • Shopping
  • Splash pad
  • Table tennis
  • Water sports equipment
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Hand-held showerhead
  • In-room roll-in shower
  • Magnifying mirror
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 50-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Meal delivery service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
This property enforces quiet hours from midnight to 6:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Serenade Caribe Club Family Beach Resort – All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, cash, mobile payments, Google Pay, and Apple Pay. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. For guests' safety, the property includes a smoke detector in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 6:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Frequently asked questions

How close is Serenade Caribe Club Family Beach Resort – All Inclusive to the airport?

Serenade Caribe Club Family Beach Resort – All Inclusive is 10 mi (21-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Serenade Caribe Club Family Beach Resort – All Inclusive?

As of Oct 21, 2026, prices found for a 1-night stay for 2 adults at Serenade Caribe Club Family Beach Resort – All Inclusive on Oct 22, 2026 start from $237, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Serenade Caribe Club Family Beach Resort – All Inclusive have an airport shuttle?

Airport shuttle services are not available at Serenade Caribe Club Family Beach Resort – All Inclusive.

How close is Serenade Caribe Club Family Beach Resort – All Inclusive to the beach?

This hotel is on the beach. Don't forget your sunscreen!

Does Serenade Caribe Club Family Beach Resort – All Inclusive offer free breakfast?

Serenade Caribe Club Family Beach Resort – All Inclusive offers free buffet breakfast every day from 7:30 AM to 10:00 AM.

Is there a casino at Serenade Caribe Club Family Beach Resort – All Inclusive?

No, there is no casino at this hotel, but Casino Avalon Princess (17-min drive) is nearby.

What time is check-in at Serenade Caribe Club Family Beach Resort – All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at Serenade Caribe Club Family Beach Resort – All Inclusive?

This hotel offers free self parking.

Does Serenade Caribe Club Family Beach Resort – All Inclusive have a pool?

Serenade Caribe Club Family Beach Resort – All Inclusive features 5 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 6:30 PM.

Does Serenade Caribe Club Family Beach Resort – All Inclusive have a restaurant?

Yes, there are 9 restaurants on site.

Does Serenade Caribe Club Family Beach Resort – All Inclusive have a spa?

This hotel has a spa, which features sports massages, body wraps, and reflexology.

How close is Serenade Caribe Club Family Beach Resort – All Inclusive to downtown Punta Cana?

Serenade Caribe Club Family Beach Resort – All Inclusive is 6.2 mi away from Punta Cana.

Serenade Caribe Club Family Beach Resort – All Inclusive Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 324 out of 598 reviews
Rating 8 - Good. 126 out of 598 reviews
Rating 6 - Okay. 70 out of 598 reviews
Rating 4 - Poor. 37 out of 598 reviews
Rating 2 - Terrible. 41 out of 598 reviews

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but two restaurants that had cold food, other than that it was a great stay
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with our kids and had a fantastic time. The hotel is super family-friendly and the staff was really nice. ​The Pool: The kids loved the pool and waterslides. It kept them busy for hours. ​The Rooms: Very clean, spacious, and comfortable for a family. ​Food: Good food options for both adults and picky eaters.
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. It is a new resort therefore everything was spotless. We traveled in July and same as last year in Mexico lots of seaweed so we did not go to the beach. The pools we enough for us. Will definitely book again.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering it was opening week of the resort, and some amenities were not available, we still had a wonderful time. The staff was very friendly and helpful, especially the entertainment crew. Mr. Alfredo Zapata and the rest of the crew were energetic, friendly and made the experience fun and enjoyable. The grounds and rooms were beautiful and well kept. There was always a staff member cleaning or maintaining the grounds and beach, The food and beverages were delicious, with many different choices to enjoy. The pools and waterslides were excellent as well. We would definitely go back to enjoy our next family vacation. We recommend this resort.
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
A lot of hiccups this first week.
Stayed 6 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Staff were rude, not helpful very hesitant to assist, front desk staff very rude, not welcoming and don’t try to complain because they all stick together so there are no repercussions, I am very disappointed
Stayed 4 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dissmissive and rude!!
Stayed 4 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is brand new, its really beautiful, however it has a lot of issues still. Elevator at lobby wasn't working all the time. The food at the restaurants takes about an hour to be served. My room got flooded, a pipe exploded. Restrooms in public areas were always out of soap. My bags took an hour to be delivered from my hotel to the lobby. They still need to work on a lot of things to become an excellent hotel. However. Service and amenities are great. Night shows ara a plus.
Stayed 6 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The resort itself is very beautiful & well maintained. Construction is still is process though. Rooms are very big & the beds were comfortable. The amenities are also very nice the slides and lazy river were great especially for kids. The pools & beach closes at 6pm which is very early. The horrible side was the blatant racism by some staff especially the Manager in the main lobby & some servers they didn't even try to hide it . I returned to the front desk for change & was also met with racism from the two guys there. Caroline , Starlin,Junior, Yeferi & 2 other servers in the pool bar were amazing . However due to their coworkers behavior & racism I would not return nor recommend this resort . I felt unsafe and it really put a damper on my first vacation with my granddaughter.
Stayed 4 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Rooms were clean but everyday we found a new bug in it + tv did not work . The resort still under construction and there’s only half of the resort and restaurants in service , 1 buffet with limited hours and one fast food limited hours as well ( food on the fast food restaurant was terrible ) . There was 3 restaurants only for reservations . Most of the stuff was rude and you had to hunt them down to keep drinks coming . In general the whole environment it’s very business oriented. If you use your card for anything , get ready to pay (20%) “tariff “ included on every swipe so get ready to spend , everything it’s extremely expensive . Dont let my experience keep you from traveling to this 3rd world beauty this is just my experience and expressing what you won’t see on social media .
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. The vacation overall was great. We were able to get a last minute reservation at the hotel for my brother on our last night. The staff were amazing but we had our favorites.. Alexandra Hostess was phenomenal, she was soooooooo amazing! Jornelys at the coffee shop top notch, Lucas and Dominga at the front desk the best. Nilda waiter at the buffet and Luis at the Brazilian restaurant we loved them. Nellys who books the dinner reservations and Melvin at the guest services. Orquídea at the beach bar was wonderful, they prepared the best drinks of the hotel at the beach bar. The only opinion for improvement is that there is a lack of staff in the restaurants for dinner but we understand that it was an opening and those who were there were very friendly and helpful. There was a bartender really rude at the bar next to the theater, I don’t remember the name but I had a bad time with him and the bartenders at the main pool (El Cayo) were sooooooo bad, you ask for a drink and they prepare whatever they want like you don’t know what you asked. The hotel is clean and well maintained it’s a new one! We highly recommend it.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
To Whom It May Concern, I am writing to formally file a complaint regarding my family’s stay at **Serenade Caribe Club Hotel & Resort in Punta Cana** from **July 10, 2026, through July 17, 2026**\. I am requesting compensation because the services and amenities we received were significantly below what was advertised and what we paid for\. Although the hotel building appeared to be new and modern, many essential amenities were either unavailable or did not function properly throughout our stay\. Our guest room experienced repeated failures of the **television, internet, and telephone service**\. Despite reporting these issues several times, they were only temporarily repaired and would stop working again within a short time\. Because the room telephone was inoperable for much of our stay, we were unable to make restaurant reservations, request room service, or contact the front desk for assistance\. As guests who purchased an all\-inclusive vacation, we were unable to enjoy many of the services included in the package\. The dining experience was also disappointing\. Only one or two specialty restaurants were available each evening, leaving the buffet as the primary dining option most nights\. We visited the Italian restaurant and the steakhouse, but the meals served did not match the descriptions on the menu and did not meet the quality we expected from an all\-inclusive resort\. Additionally, the **fitness center was closed or unsafe to use** during our stay, making it
Stayed 7 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities
I recently stayed at this hotel and unfortunately had a frustrating experience. The biggest day-to-day issue was the room—no matter what, the floor always felt wet, which made the space uncomfortable and constantly in need of attention. On top of that, there was never reliable hot water in the room. I contacted the front desk multiple times hoping it would be fixed, but the problem persisted and nothing improved. Dining was somewhat better in comparison. The buffet was okay and at least offered decent options, but the restaurant experience for dinner reservations was disappointing. If you book dinner, the table service effectively starts about two hours later than expected—so your “reservation” doesn’t feel like it actually guarantees a timely meal. Communication and entertainment were also major challenges. Most staff only speak Spanish, which made simple requests harder and slowed down help when issues came up. In addition, all entertainment appeared to be in Spanish, which limited the enjoyment for guests who aren’t fluent. I also tried to escalate the concerns through guest services. They took my phone number to follow up, but I was never contacted or given any resolution. After that, it became clear that complaints weren’t being handled seriously. There was one bright spot: the sport bar staff were friendly and genuinely provided great service. Unfortunately, that positive experience wasn’t enough to offset the problems with the room, the lack of hot water, the servi
Stayed 3 nights in Jul 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 7 days at the Resort & unfortunately it was one of the worst all-inclusive vacations we've ever had. The property looks modern and the rooms are spacious with a nice view, but that's where the positives end. From check-in, we dealt with repeated issues. Room keys constantly stopped working, and although our reservation was for three guests, our son's bed had no blanket. Because the room was very cold, we used a bathrobe to keep him warm, and despite calling guest services, a blanket wasn't delivered until the next day. The staff seemed uninterested, and the language barrier made even simple requests difficult. Restaurant service was consistently poor, with incorrect orders, long waits, and cold food. On Tuesday, both my son and I became sick with what appeared to be food poisoning. I also spoke with 6 other guests, and each of them reported getting sick as well. I observed exposed meat with flies at the buffet, and yogurt and cold cuts left unrefrigerated. Even more concerning, public restrooms repeatedly had no hand soap, even after reporting it, and our room had no dedicated hand soap at the sink. The water slides were frequently out of service, and several other maintenance issues affected our stay. By the end, my family felt relieved to leave rather than sad that it was over. For us, I cannot recommend this resort. My one out of five stars is solely for the appearance of the property and the spacious rooms. Everything else fell well below expectations. Stay away!
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bueno
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto teniendo en cuenta que estábamos en apertura los higos del bar en la playa atentos y muy serviciales
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deben dar el agua en botella en los bares, debe haber más variedad de cervezas. Deben de extender el servicio a la habitación…
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era todo nuevo , me encanto todo
Stayed 6 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel, trato, restaurantes, meseros en especial la del Rest Sakura Neirys. Todo el personal muy atento y complaciente.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien!
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tuve la oportunidad de hospedarme justamente el fin de semana que abrieron las puertas por primera vez, es un excelente hotel pero como nuevo aún faltaban áreas por abrir y aún no operaba a capacidad. Todo completamente nuevo, limpio, cuartos acogedores y muy cómodos, buen servicio y amabilidad de los empleados. Sin duda volvería.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo SUPER!!!
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Por aquí mi opinión estuve en estos días en su apertura muy hermoso el lugar muy buen trato los empleados muy atentos excepto en el buffet a pesar que habían muchas camareras estaban perdidas se que es nuevo y falta muchas cositas por terminar es una pena no haberme difrutado todas las atracciones fue una pena pero en realidad lo de más estuvo genial volveré para el próximo año me encantó el trato de los empleados
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
independientemente llegamos el día apertura resaltar la amabilidad del dominicano !! como tratan a sus huéspedes y resaltar el trabajo de Yandy martínez !!! la chica que nos atendió en el lobby super profesional y amable volvería !!!
Stayed 4 nights in Jul 2026