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"Excellent resort! Staff are extremely friendly and helpful. " More

By a verified traveler on Wed 21 Feb 2018

Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachfront retreat

You'll be within half a mile (1 km) of Arena Gorda Beach and 9 miles (15 km) of Macao Beach. Also within 9 miles (15 km) are Palma Real Shopping Village and Bavaro Beach.

All-inclusive

This all-inclusive property features free water park access, a casino, and a full-service spa. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the convenience store. Enjoy the 3 outdoor pools and get free valet parking.

Free WiFi, comfy beds

Boasting comforts such as pillowtop beds and premium bedding, the 485 guestrooms offer thoughtful touches like free minibar items and bathrobes. Other amenities include free WiFi, furnished balconies or patios, and flat-screen TVs with satellite channels.

Luxury Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
$427 per night

Luxury Presidential Jacuzzi Two Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 9 Max

Luxury Presidential Jacuzzi One Bedroom Suite Diamond Club

Bed Count 1 King Bed Maximum Occupancy 5 Max

Luxury Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Swim out Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Ocean View Room Diamond Club

Bed Count 1 King Bed Maximum Occupancy 4 Max

Royalton Punta Cana - All Inclusive ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Royalton Punta Cana - All Inclusive

Everyone (16) Couples (2) Family (1)
5 out of 5
Property was very nice and well maintained. Restaurants were decent, I enjoyed the food. Staff were amazing. Water park and casino were a nice touch. One complaint, which the resort can help, is that the beach was very rocky when you tried to get into the water. There was also a major seaweed invasion. Kind of wish the resort of the DR government would sweep the beach like I've seen in other countries I've visited in the Caribbean.

Posted by on Jul 2, 2019

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Comment from Hotel Management

Jul 2, 2019 by Lady Martinez/Guest Service Manager

Dear Guest, receive a warm regard from Royalton Punta Cana Resort and Casino. Thanks for stay with us. We work hard to make our guests happy and we would like to thank you for taking the time to give us an excellent rating. Give us the opportunity to welcome you back to our hotel and we assure you that you will enjoy superior services and facilities on your next visit.

4 out of 5
First stay at a Royalton property. Excellent choice for anyone looking for a smaller resort that offers nice resort amenities. Rooms are similar to hotel rooms including smaller bathrooms compared to other resorts we've stayed at. Located on beautiful Bavaro Beach. Diamond Club swimout rooms are definately worth upgrading to. Food is decent and there"s a good choice of dining options. I wouldn't give any of them 5 star though. Overall I'd say this resort is a 4-4.5.

Posted by on Feb 18, 2019

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Comment from Hotel Management

Feb 20, 2019 by Comunity Managment

Thank you very much for taking a moment of your important time to provide us your excellent feedback. I am going to share your excellent words with our whole team. Best regards, Royalton Team.

5 out of 5
Excellent service!! Best buffet we had experience but their best asset is their people. Many thanks to the following: Mario, Mayra. Daniusa, Milagros. Mercedes, Carlos e Ismael at TravelSmart and Diamond. Thanks to our friends at the Diamond beach and bar: Lenny, Yeison, Wilkins, Tibursio, Eliseo, Kennedy and the rest of the team. You guys are awesome and give us the best time of our lives.

Posted by on Jan 3, 2019

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Comment from Hotel Management

Jan 10, 2019 by Royalton Team

Dear Mr.Raul, Thank you for your feadback . Regards

5 out of 5
Excellent resort! Staff are extremely friendly and helpful.

Posted by on Feb 21, 2018

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Comment from Hotel Management

Feb 23, 2018 by Comunity Managment

Dear guests, It makes so proud to learn you had an amazing stay in our property and even more to learn you selected us Royalton Punta Cana as the best destination one more time to spend your very important vacation. Combining the charming culture of the Dominican Republic with a luxury product, exceptional service, and incredible attention to detail, the Royalton Punta Cana Resort & Casino promises the vacation of your dreams. Royalton Punta Cana Resort & Casino is ideal for families and groups, and features a separate section dedicated to adults only vacations. With its All-In Luxury™ concept, regal furnishings, and laidback island atmosphere, our Punta Cana hotel is sure to awaken your senses and treat you to a luxury vacation unlike any other. We would love to have the opportunity of welcoming you back in the near future for us to keep creating amazing experiences for you

3 out of 5

Sale pitch

I was not expecting to get asked by several different people about buying a timeshare. They were very sneaky about it too. So if they as you to come have breakfast with us in the morning say NO. I felt like 2 of my days were ruined on my short vacation because of this. A lot of staff standing around doing nothing and waiting on a tip just because they speak to you.

Posted by , from Nashville on Dec 12, 2017

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Comment from Hotel Management

Dec 16, 2017 by guest services

Dear guest Thank you for your comments , will help us to improve in this items mentioned .

4 out of 5

Amazing Vacation!

Overall we had an incredible experience at the Royalton Punta Cana. From the second you arrive you are treated like royalty. The welcome cocktail (lemonade) was amazing after hours of travel. We arrived a little prior to 3PM and were invited to use the facilities and have lunch prior to being officially checked in. We also received a couple vouchers for money off services and upgrades during our stay. We took advantage of the massage coupon later in the week. It was amazing! The massage therapists were great and friendly. The massage itself was wonder. The only thing I would recommend is booking one earlier in the day to take advantage of the spa. We were unable to do so bc we had booked the last possible time slot (wanted to enjoy the beach and pools) and the spa was closing when our couples massage was complete. We stayed in building 3 and although didn't have a pool or beach view from our room, the location was great. We were in the middle of the resort and the room facing a walkway gave privacy and peace and quiet. The room was a great size and very clean. The staff kept the room stocked and were always more than happy to get us extra things we needed. The only hiccup in our stay was the building concierge. After a couple days into our trip we dreaded running into him. Which was impossible not to. Our vacation was to celebrate my boyfriends 30th birthday and our 2 year anniversary. We had planned where we were going to eat to celebrate those two occasions the month

Posted by , from B on May 14, 2017

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Comment from Hotel Management

May 17, 2017 by RPC Team

Thank you very much for your review of our Hotel So glad you enjoyed our Spa and that you found your accommodations Spacious and quiet. We are glad our hotel exceeded your expectations We are also glad you could use our resort Credits to your advantage. We look forward to hosting you again in the near future.

4 out of 5

Recommend the hotel but...

Pros: Their buffet and the amenities
Cons: Less harrasment from staff to oblige sitting down with salespeople
Location: Macao trip was excellent....
I would highly recommend the hotel, we were very comfortable but we were also harrased by the concierge and other staff to meet with sales people at breakfast, and frankly there are other ways of doing this as it does disrupt our vacation even if only to sit with us at the breakfast table. We were playing cat and mouse with the concierge and other people in the hotel, until I have indicated we are not interested and the concierge replied but I am going to lose points...other than that, the food was good. Although you had to make reservations for restaurants. The restaurant called under the sea which supposed to be a seafood restaurant is really bad as they served us old shrimp and lobster which made my wife sick the next day. Other than this, it was pleasurable.

Posted by on Jan 10, 2017

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Comment from Hotel Management

Jan 17, 2017 by Rocio Veras/ Quality Auxilary

Dear Special Client; Receive an exclusive regard from Royalton Punta Cana, Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana. We are pleased to that you enjoyed your stay with us and that our facilities and services offered to you by our collaborators were to your fullest satisfaction. We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. Regards,

4 out of 5

Very pleasing stay

Pros: Friendly staff. Beautiful views. Very chic. FABULOUS BUFFET.
Cons: Proper staff training for ZEN restaurant. Cleaners in Bldg. 2 must put correct number of towels and other supplies.
Location: Location is excellent.
The hotel facilities are great and the staff are always willing to help and are courteous. We had our son's wedding at the hotel and the coordinators were excellent, together with the bartenders, waiters and cooks. The buffet and dessert tables were exquisite! It's one of the best places to hold a wedding. A couple of setbacks were that I had to request for clean towels, face cloths, and hand towels twice. Plus the ZEN restaurant gives poor service and we shared the same comments with other groups that went to eat there in different nights. I thought it was only because there were 10 of us went and they could be short staffed. But when I heard the other group complaining the next day, then I was right to say that the Zen staff are not well-trained to serve properly. We left without getting dessert because it will take another 20 min. to order the dessert only. Food and drinks were interchanged and sometimes not served.

Posted by , from Toronto on Sep 28, 2016

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Comment from Hotel Management

Jan 17, 2017 by Rocio Veras/ Quality Auxilary

Dear Mrs. Teresa; Receive an exclusive regard from Royalton Punta Cana, Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana. We are pleased to that you enjoyed your stay with us and that our facilities and services offered to you by our collaborators were to your fullest satisfaction. We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. Regards.

3 out of 5

GREAT SWIM UP POOL / BEDROOM !

Pros: Swim up pool straight to your bedroom.
Cons: Quality of food was mediocre. Lack of night activities / shows -- there should be one EVERY night, for adults as well.
The Diamond Club experience was just amazing. It is the way to go at the Royalton.

Posted by , from TORONTO CANADA on Sep 6, 2016

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Comment from Hotel Management

Jan 17, 2017 by Rocio Veras/ Quality Auxilary

Dear Mr. James; Receive an exclusive regard from Royalton Punta Cana, Our principal objective is to make an unforgettable experience the vacation of our visitors and we are so glad to know that you really enjoyed your stay at Royalton Punta Cana. We are pleased to that you enjoyed your stay with us and that our facilities and services offered to you by our collaborators were to your fullest satisfaction. Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our visitors. Your comment is very important to us and has been sent to the Department in charge. Thanks for your important comment about the entertainment; we assure you that your observations have been sent to the department in charge. We are sincerely looking forward to the pleasure of welcoming you again, your family and friends in our Royalton Punta Cana and assure you that you will enjoy even superior services and facilities on your next visit. Regards.

3 out of 5

Nice hotel close to the beavh

The food and staff at the buffet restaurant very good but the Japanese restaurant staff and services are very poor. The waiter at the Mexican restaurant is Very bad services. We paid for Diamond club but they treating us not any extra special. Paid extra for nothing.

Posted by on Jul 3, 2016

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All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Scuba-diving lessons
  • Snorkeling

Land activities
  • Fitness facilities
  • Miniature golf
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club

  • Supervised activities for children between 2 and 12 years old

Entertainment

  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Snorkeling excursions
  • Snorkeling gear
  • Tennis lessons
  • Windsurfing equipment
  • Premium food items
  • Premium and/or non-domestic beverages
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Taxes included
  • 24-hour room service
  • Buffet and à la carte dining
  • Airport transfers not included
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Scuba diving excursions not included
  • Snorkeling excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Windsurfing equipment not included
  • Sailboats not included
  • Aerobics classes/lessons included
  • Snorkeling gear not included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Surcharge for bottled wine
  • Scuba lessons included
  • Minibar (only non-alcoholic beverages included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included
  • Snorkeling included

Property Features

Royalton Punta Cana - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. As a guest of Royalton Punta Cana - All Inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars, and 6 bars/lounges. A free manager's reception is offered daily. There's an onsite business center. A casino, an outdoor pool, and a children's pool are also featured at the luxury Royalton Punta Cana - All Inclusive. Self parking and valet parking are free. This 4.5-star Punta Cana property is smoke free.

  • 485 guestrooms or units
  • 3 levels
  • 6 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 6 bars or lounges
  • Casino
  • Nightclub
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Conference center
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 3
  • Outdoor pool
  • Children's pool
  • Waterslide
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site

Internet

Available in all rooms: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (27.8 km / 17.3 mi)
  • Parking: Free valet parking and self parking

Room Amenities

Royalton Punta Cana - All Inclusive offers 485 air-conditioned accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private balcony or patio (furnished)
  • Pillowtop beds
  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • International calls (free)
  • Long distance calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

The property hosts a free manager's reception daily.

Marche Gourmet - This buffet restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Zen Teppanyaki and Sushi - Overlooking the garden, this fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open select days.

Opa - This fine-dining restaurant specializes in seafood and serves dinner only. Open select days.

Jade - This fine-dining restaurant specializes in fusion cuisine and serves dinner only. Open select days.

Hunter Steak House - This fine-dining restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with an outdoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Fishing on site
  • Miniature golf on site
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site

Spa Services

The Royal Spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:30 PM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets and service animals are not allowed at Royalton Punta Cana - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 23 years old.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 23 years old.

  • Debit cards not accepted
  • No pets or service animals allowed

Hotel Names

  • Punta Cana Casino Resort
  • Royalton Punta Cana All Inclusive
  • Royalton Punta Cana Casino
  • Royalton Punta Cana Resort & Casino All Inclusive
  • Royalton Resort & All Inclusive
  • Royalton Punta Cana All Inclusive All-inclusive property
  • Royalton Resort Casino All Inclusive
  • Royalton All Inclusive
  • Royalton Punta Cana
  • Royalton All Inclusive All-inclusive property
  • Royalton Punta Cana Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.