4/10 Poor
Alisa Denese, THOMPSONS STATION
Traveled with family
Jul 7, 2025
Liked: Cleanliness
No hot water or air for 2 days. Complained and was told it probably wouldn't work but thank you. No hand towels in room. Food was better on the family side than the adult side. No waitresses you always had to go the bar. The seaweed was awful and there were piles. They decided to get some up the night of the all white party as people were at the location and the smell was atrocious. Seaweed can be very toxic. No one seemed to care we were there. I enjoyed the rooftop bar which should have been on the adult side. I would have asked for a refund for the seaweed. No good customer service, we felt like a burden to ask for anything because there was no sense of urgency. I go on vacation to enjoy the beach but only 1 good day because of the seaweed.
Would not recommend and I would like a partial refund honestly.


Alisa Denese
Stayed 5 nights in Jun 2025