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Paradisus Palma Real Golf & Spa Resort All Inclusive

5.0 star property
5-star luxury property near Cocotal Golf and Country Club, connected to a shopping center

Choose dates to view prices

Photo gallery for Paradisus Palma Real Golf & Spa Resort All Inclusive

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Reception
The Reserve Adults Only Suite Ocean View | Living area | 42-inch flat-screen TV with cable channels, TV
8 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet friendly

Explore the area

Map
Playa de Bávaro, Punta Cana, La Altagracia, 23000
  • Cocotal Golf and Country Club
    ‪13 min walk‬
  • Los Corales Beach
    ‪16 min walk‬
  • Bavaro Beach
    ‪10 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪22 min drive‬

Room options

View all photos for Surprise my Stay

Garden view

Surprise my Stay

7.0 out of 10
Good
(2 reviews)
  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite

9.6 out of 10
Exceptional
(4 reviews)
  • 1367 sq ft
  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Presidential Suite Ocean Front Adults Only

View from room

The Reserve Presidential Suite Ocean Front Adults Only

  • 1800 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Garden View Adults Only

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Garden View Adults Only

9.0 out of 10
Wonderful
(31 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Suite Ocean Front

The Reserve Adults Only Suite Ocean Front | Beach/ocean view

The Reserve Adults Only Suite Ocean Front

8.0 out of 10
Very good
(3 reviews)
  • 527 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Reserve Adults Only Suite Ocean View

The Reserve Adults Only Suite Ocean View | Beach/ocean view

The Reserve Adults Only Suite Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • 527 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 1 King Bed

View all photos for Suite Ocean Front

Suite Ocean Front | Beach/ocean view

Suite Ocean Front

10.0 out of 10
Exceptional
(1 review)
  • 712 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Suite Ocean Front

10.0 out of 10
Exceptional
(4 reviews)
  • 534 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Swim-Up

10.0 out of 10
Exceptional
(3 reviews)
  • 1067 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Double Room (Deluxe)

Junior Double Room (Deluxe) | 1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Double Room (Deluxe)

8.0 out of 10
Very good
(10 reviews)
  • 570 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Swim-Up

Junior Suite Swim-Up | View from room

Junior Suite Swim-Up

9.0 out of 10
Wonderful
(4 reviews)
  • 818 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Master Suite Swim-Up

1 bedroom, premium bedding, pillowtop beds, free minibar

Two Bedroom Master Suite Swim-Up

10.0 out of 10
Exceptional
(1 review)
  • 1886 sq ft
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Reserve Adults Only Junior Suite Swim Up

The Reserve Adults Only Junior Suite Swim Up | 1 bedroom, premium bedding, pillowtop beds, free minibar

The Reserve Adults Only Junior Suite Swim Up

9.0 out of 10
Wonderful
(2 reviews)
  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Room, Garden View

1 bedroom, premium bedding, pillowtop beds, free minibar

Junior Room, Garden View

8.2 out of 10
Very good
(32 reviews)
  • 527 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Master Suite Deluxe

Master Suite Deluxe | 1 bedroom, premium bedding, pillowtop beds, free minibar

Master Suite Deluxe

8.4 out of 10
Very good
(14 reviews)
  • 785 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

About the neighborhood

Punta Cana

Beachfront retreat .With a stay at this Bávaro property, you'll be within half a mile (1 km) of Cocotal Golf and Country Club and 2 miles (3 km) of Los Corales Beach. Cortecito Beach and Bavaro Beach are also within 3 miles (5 km).

What's nearby

  • Cocotal Golf and Country Club - 13 min walk - 0.7 miles
  • Los Corales Beach - 16 min walk - 0.9 miles
  • Cortecito Beach - 5 min drive - 1.7 miles
  • Downtown Punta Cana - 8 min drive - 3.8 miles
  • Bavaro Beach - 10 min drive - 2.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 27 min drive

Restaurants

  • ‪Lobby Bar - ‬10 min walk
  • ‪World Cafe - ‬1 min drive
  • ‪Lobby Bar - ‬8 min walk
  • ‪Seaside Grill - ‬6 min drive
  • ‪Riviera Restaurant - ‬6 min walk

About this property

Paradisus Palma Real Golf & Spa Resort All Inclusive

5-star luxury property near Cocotal Golf and Country Club, connected to a shopping center
Paradisus Palma Real Golf & Spa Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Paradisus Palma Real Golf & Spa Resort All Inclusive you can cool off in one of the 11 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 beach bars, 2 swim-up bars, and 11 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Colonial property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Paradisus Palma Real Golf & Spa Resort All Inclusive was completed in December 2022.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

  • 596 guestrooms or units
  • 3 levels
  • 16 buildings
  • 8 dining venues
  • 3 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 11 bars or lounges
  • Meeting rooms
  • 69277 sq ft of conference space
  • 6436 sq m of conference space
  • Built in 2005
  • Winery on site
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Paradisus Palma Real Golf & Spa Resort All Inclusive offers 596 air-conditioned accommodations, which are accessible via exterior corridors and feature free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. These individually furnished accommodations have separate sitting areas. Pillowtop beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

YHI Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

3 outdoor pools, open 8:00 AM to 11:00 PM, pool umbrellas, sun loungers

Paradisus Grand Cana - All Suites - All Inclusive

  • Pool
  • All inclusive
  • Spa
  • Pet friendly
4.2 out of 5, Very Good, 1,020 reviews
$332 nightly
The price is $425
Jul 7 - Jul 8
Total includes taxes and fees
Paradisus Grand Cana - All Suites - All Inclusive

Property amenities

Family friendly

  • 11 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free shopping center shuttle
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 11 bars/lounges
  • 2 swim-up bars
  • 3 beach bars
  • 3 poolside bars
  • 8 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 11 outdoor pools
  • 27-hole adjacent golf course
  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycles
  • Billiards/pool table
  • Children's pool
  • Farming classes
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf
  • Golf clubhouse
  • Gym
  • Optional golf privileges
  • Piano
  • Pilates classes
  • Racquetball/squash
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Wine tasting room
  • Winery
  • Winery release events

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Doorbell and phone notification
  • Elevator (50 inch wide door)
  • Front entrance ramp
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with cable channels

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: DOP 5400 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls, an off-leash area, and litter boxes are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: DOP 5400 per pet (varies based on length of stay)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Paradisus Golf
Paradisus Palma Real All Inclusive
Paradisus Palma Real Golf
Paradisus Real
Paradisus Real Palma
Paradisus Palma Real Golf Resort All Inclusive Punta Cana
Paradisus Palma Real Golf Resort All Inclusive
Paradisus Palma Real Golf All Inclusive Punta Cana
Paradisus Palma Real Golf Spa Resort All Inclusive
Parasus Palma Real Inclusive
Paradisus Palma Real Golf & Spa Resort All Inclusive Punta Cana

Frequently asked questions

How close is Paradisus Palma Real Golf & Spa Resort All Inclusive to the airport?

Paradisus Palma Real Golf & Spa Resort All Inclusive is 11.3 mi (27-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Paradisus Palma Real Golf & Spa Resort All Inclusive?

As of Jul 5, 2025, prices found for a 1-night stay for 2 adults at Paradisus Palma Real Golf & Spa Resort All Inclusive on Jul 29, 2025 start from $374.58, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have an airport shuttle?

Airport shuttle services are not available at Paradisus Palma Real Golf & Spa Resort All Inclusive.

How close is Paradisus Palma Real Golf & Spa Resort All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Paradisus Palma Real Golf & Spa Resort All Inclusive offer free breakfast?

Paradisus Palma Real Golf & Spa Resort All Inclusive does not offer free breakfast.

Is there a casino at Paradisus Palma Real Golf & Spa Resort All Inclusive?

No, there is no casino at this property, but Casino Avalon Princess (8-min drive) is nearby.

What time is check-in at Paradisus Palma Real Golf & Spa Resort All Inclusive?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Paradisus Palma Real Golf & Spa Resort All Inclusive?

This property offers free self parking.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a pool?

Paradisus Palma Real Golf & Spa Resort All Inclusive features 11 outdoor pools and a children's pool. Guests can enjoy pool access from 7:00 AM to 7:00 PM.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a restaurant?

There are 8 onsite restaurants, offering options like international cuisine, a beachfront location, and ocean views.

Does Paradisus Palma Real Golf & Spa Resort All Inclusive have a spa?

Pamper yourself with a day at YHI Spa, where you can enjoy deep-tissue massages, body treatments, and body scrubs.

How close is Paradisus Palma Real Golf & Spa Resort All Inclusive to downtown Punta Cana?

Paradisus Palma Real Golf & Spa Resort All Inclusive is 6 mi away from Punta Cana.

Paradisus Palma Real Golf & Spa Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 730 out of 1204 reviews
Rating 8 - Good. 211 out of 1204 reviews
Rating 6 - Okay. 133 out of 1204 reviews
Rating 4 - Poor. 61 out of 1204 reviews
Rating 2 - Terrible. 69 out of 1204 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Deborah, Tenafly

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room not ready in time. Although food was good little variety
Stayed 3 nights in Apr 2025

4/10 Poor

Jesica

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. The room was beautiful, the staff was exceptional and the entire property was gorgeous. Being in The Reserve was definitely a great call, having that separation from the rest of the resort is perfect to relax. Plus you get a personal concierge in The Reserve who is available to assist in any way needed at all times, he was the sweetest and so helpful. I am very sad to leave and look forward to the opportunity to return!
Stayed 7 nights in Mar 2025

2/10 Terrible

Byron

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs an upgrade. Pool was in bad shape. Lied about reservations (can’t make any reservation to a restaurant on the first day of arrival).
Stayed 2 nights in Mar 2025

10/10 Excellent

Canan, howard beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, beautiful beaches. Service was excellent, we will definitely come back again. This was our 5th time, we love it.
Stayed 4 nights in Mar 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for an all inclusive

The resort is well-maintained and overall quite nice. Most of the staff is friendly and helpful, though a few were less so—which seems to be fairly common in Punta Cana based on past experiences. The buffet offered a wide variety of options daily, which we appreciated—thankfully, it wasn’t the same food every day. However, it was noticeable that some leftover food was repurposed, so I’d recommend being selective with your choices. It would be ideal if all buffet staff wore hair nets, and if guests were required to sanitize their hands before entering. Our room had been upgraded with new bedroom furniture, which was clean and comfortable. The bathroom, however, had not been updated. The shower didn’t drain properly, the tiles were worn, and we did notice some mold. The beach was beautiful and well-kept, cleaned daily by the staff. The beach service was excellent, especially if you tip—Jefry stood out and provided amazing service! One downside was the persistent vendors approaching guests to sell items. The à la carte restaurants were decent—our favorite by far was Agave. It was a nice change of pace from dining at the buffet every day. Lastly, our concierge, Antonio, checked in with us daily and made sure we were enjoying our stay, which we really appreciated.
Stayed 7 nights in Mar 2025

8/10 Good

Sara

Stayed 4 nights in Mar 2025

8/10 Good

Kelly E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

10/10 Excellent

Francisco Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente lo único un poco de problemas con la habitación en cuestión que la puerta no cerraba bien y la nevera no enfriaba bien.
Stayed 2 nights in Mar 2025

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Xheni, Burlington

Stayed 7 nights in Dec 2024

8/10 Good

Naisha A Garcia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is beautiful and well maintained. Rooms are spacious and very luxurious. The buffet has a moderate selection and it closes multiple times a day to switch from breakfast, lunch, and dinner. The best restaurant is Flora highly recommended Latin food restaurant. Don't waste your time at the Asian restsurant. There are other options open during the times the buffet is closed. Room service never got my order right but it was still delicious and the wait time was good. You can order from your mobile device. Some employees were not fluent in English so brush up on your basic Spanish. Overall it was a nice stay
Stayed 4 nights in Mar 2025

6/10 Okay

Paul

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was very nice and Andre, the concierge that greeted us was excellent! He booked all our dining for the first few days, was attentive to our requests and checked in with us periodically to see if we needed anything to make our stay more enjoyable. On his days off, the service dropped off dramatically. We wer e unable to get dinner reservation at chosen restraunts and ended up booking them directly ourselves.
Stayed 7 nights in Mar 2025

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are loved everything this resort had to offer. From the rooms , pools and beach being so clean and beautiful. The services of all the workers was very pleasant and pleasing for us. Everyone was extremely happy and welcoming. Breakfast and lunch buffet had so many options and it was always good. For dinner they have specialty restaurants. We didn’t care for our dinner reservations being at 8pm-9pm but I see where that could might be problems for others. But it worked out great for us. We definitely will be back.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shaun

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at the property until the time we got into our car to leave days later we were surrounded by smiling, helpful, professional staff ready to assist, offer suggestions and personable communication. The property is gorgeous. The room is spacious. The views are stunning. The service was amazing. The food options at the Lunch Box was great. Dinner at Flora was by far our favorite. The only downside was having trouble making reservations at the various a la carte restaurants because whether it was 9am of 3pm our 1st and 2nd options would be fully booked.
Stayed 2 nights in Mar 2025

10/10 Excellent

Olga

Good
Stayed 3 nights in Mar 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
This is a deserved plug for not just the hotel but Expedia as well. A return stay at this property found me greeted not to top flight standard I had experienced in the past and as I have previously rated! A quick complaint to Expedia had the manager in touch with me. The attention I received within minutes of the Expedia message Found me treated like a king for the rest of my stay! 5 stars !
Stayed 4 nights in Mar 2025

10/10 Excellent

Katie

Stayed 2 nights in Mar 2025

10/10 Excellent

Catalina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time
Stayed 2 nights in Jan 2025

8/10 Good

TIMOTHY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was good but never hot!! No ice machine close by and no microwave in room
Stayed 4 nights in Mar 2025

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were not able to make reservations for the restaurants.
Stayed 7 nights in Mar 2025

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2025

6/10 Okay

Blaine

Liked: Cleanliness, property conditions & facilities
Came here on a family vacation with two small kids, I usually don't take the time to write reviews but ALWAYS read them prior to booking all trips and picked this location off of reviews- which I am really questioning are authentic- and since we have stayed at paradisus Cancun and had a great time 1. The food was terrible- You dont expect top tier at an all inclusive but the restaurants were disappointing- italian restaurant was the only decent place- also prepare to wait past your reservation time. one night saw an older couple who walked out after waiting 1 hour and Another night saw a party of 8 who was finally told after waiting that their table of 6 was ready 2. The customer service was average- Travelled to many other locations where staff just goes above and beyond and you appreciate that on vacation- was told we had early check in only to have one of two room available at 4pm. Then our concierge said she would make our reservations but not even asking where we preferred and when asked said i'll book what restaurant has availability. I really don't think they meant bad either just not good in hospitality 3.The resort is beautiful and the beach is beautiful
Stayed 3 nights in Mar 2025