Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5.0 star property
5-star beachfront property near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

Aerial view
Creator video - submitted by Your Travel Homegirl
9 outdoor pools, pool umbrellas, sun loungers
9 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Sauna, hot tub, steam room, body treatments, aromatherapy

Reviews

7.2 out of 10
Good

Popular amenities

  • Hot tub
  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Uvero Alto, Punta Cana, 23000
  • Place, Sirenis Aquagames Water Park
    ‪7 min drive‬
  • Place, Macao Beach
    ‪12 min drive‬
  • Place, Cana Bay Golf Club
    ‪20 min drive‬
  • Airport, Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

Suite (PAD SUITE)

8.0 out of 10
Very good
(86 reviews)
  • Garden view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (FLAT SUITE)

8.4 out of 10
Very good
(48 reviews)
  • Beach view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (PAD SWIM UP SUITE)

7.6 out of 10
Good
(22 reviews)
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Suite (FLAT SWIM UP SUITE)

8.4 out of 10
Very good
(40 reviews)
  • Resort view
  • Sleeps 5
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK PLUNGE POOL SUITE)

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Pool Super Villa

  • Resort view
  • Sleeps 6
  • 1 Double Sofa Bed, 1 King Bed and 2 Twin Beds

Suite (SWANK WRAPAROUND SWIM UP SUITE)

  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Room (THE PINEAPPLE)

  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Twin Beds

Suite (NEST SUITE)

8.2 out of 10
Very good
(181 reviews)
  • Garden view
  • Sleeps 4
  • 1 King Bed

Suite (NEST SWIM UP SUITE)

8.2 out of 10
Very good
(70 reviews)
  • Resort view
  • Sleeps 4
  • 1 King Bed

Suite, Ocean View (SWANK)

  • Ocean view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite (SWANK SUITE)

7.2 out of 10
Good
(12 reviews)
  • Garden view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

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About the neighborhood

Punta Cana

On the beach.With a stay at this Uvero Alto property, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Arena Gorda Beach and Cana Bay Golf Club are within 12 miles (20 km).

What's nearby

  • Sirenis Aquagames Water Park - 7 min drive - 2.1 miles
  • Macao Beach - 12 min drive - 6.0 miles
  • Cana Bay Golf Club - 20 min drive - 10.8 miles
  • Iberostar Golf Course - 21 min drive - 13.6 miles
  • Cocotal Golf and Country Club - 23 min drive - 16.1 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 40 min drive

Restaurants

  • ‪Showtime Bar - ‬6 min walk
  • ‪Wink - ‬17 min walk
  • ‪Carnival - ‬15 min walk
  • ‪Coco Cafe - ‬8 min walk
  • ‪Faire - ‬14 min walk

About this property

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma

5-star beachfront property near Sirenis Aquagames Water Park
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma you can cool off in one of the 9 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Free self parking and valet parking are available.

This 5-star Punta Cana property is smoke free.

  • 460 guestrooms or units
  • 9 dining venues
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers 460 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. These individually decorated and furnished accommodations include dining tables. Beds feature premium bedding. 42-inch flat-screen televisions come with digital channels.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Similar properties

Property amenities

Family friendly

  • 9 outdoor pools
  • Changing table
  • Children's dinnerware
  • Children's pool
  • Dining table
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Free water park access
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 9 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 9 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Stereo
  • Tennis lessons
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator (32 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual doorbell notification
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with digital channels
  • MP3 dock

Bedroom

  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Free stocked minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 80 per person (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property uses solar energy, plus a grey water recycling system. For guests' safety, the property includes a fire extinguisher in each accommodation.

Property is also known as

Nickelodeon Hotels Resorts Punta Cana Hotel
Nickelodeon Hotels Resorts Hotel
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Gourmet All Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Gourmet Inclusive Karisma Hotel
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive Karisma
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet All Inclusive
Nickelodeon Hotels Resorts Punta Cana Gourmet Inclusive
Nickelodeon Hotels Resorts Punta Cana
Nickelodeon Hotels Resorts Punta Cana All Inclusive

Frequently asked questions

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the airport?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 25.3 mi (40-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma on May 5, 2026 start from $389, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have an airport shuttle?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers an airport shuttle 24 hours a day, on request, for a charge of USD 80 per person, one way.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offer free breakfast?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma offers free buffet breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

No, there is no casino at this property, but Casino Avalon Princess (21-min drive) is nearby.

What time is check-in at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma?

This property offers free self parking and valet parking.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a pool?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma features 9 outdoor pools and a children's pool.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a restaurant?

There are 9 onsite restaurants, offering options like Mediterranean cuisine, a poolside location, and al fresco dining.

Does Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma have a spa?

This property has a spa, which features aromatherapy, reflexology, and prenatal massages.

How close is Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma to downtown Punta Cana?

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma is 21.6 mi away from Punta Cana.

Nickelodeon Hotels & Resorts Punta Cana, Gourmet All Inclusive by Karisma Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 799 out of 2194 reviews
Rating 8 - Good. 463 out of 2194 reviews
Rating 6 - Okay. 372 out of 2194 reviews
Rating 4 - Poor. 236 out of 2194 reviews
Rating 2 - Terrible. 324 out of 2194 reviews

8.0/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

4/10 Poor

Steven

Stayed 6 nights in Mar 2026

4/10 Poor

Steven

Traveled with family and small children
Liked: Staff & service
We planned a family vacation with our children and grandchildren. We booked the swank wraparound swim up suite for all 3 rooms we reserved. Do to “maintanence’ issues/overbooking we were placed on the 3rd floor of a lower priced room. That didnt work out very well with 5 grandkids ages 6 and under. After paying in full, in advance, we were expecting to get he quality room we paid for.
Stayed 6 nights in Mar 2026

6/10 Okay

Johnathan

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Good room. Good staff.
Stayed 4 nights in Jan 2026

2/10 Terrible

Hai Yu

Traveled with family
Disliked: Amenities, property conditions & facilities
I booked a 7-day vacation from Toronto to Nickelodeon Punta Cana through Expedia to celebrate my son’s 8th birthday. Unfortunately, the entire experience was horrible and felt like a nightmare. From the first day, the room had a strong moldy smell and very poor hygiene. The restaurants and public areas were also extremely dirty. On the second night, my son became sick and threw up. I reported this to the hotel, but I received no support or concern from the staff. The air conditioning in our original room was not working, there were bugs everywhere, and the smell was unbearable. I requested a room change and was moved to an ocean-view room, which was slightly better, but hygiene was still poor and many things around the resort were broken or poorly maintained. The food quality was extremely disappointing — I would rate it 1/10. Nothing tasted fresh. On the fourth day, I even found a worm in the buffet food and reported it to the resort, but again received no response. Restaurant food was even worse than the buffet. Most meals were cold hamburgers and fries, which felt unsafe to eat. The hotel beds were itchy, making it very hard to sleep. Housekeeping did not clean our room until very late in the evening. The beach was completely covered with heavy seaweed, so my son could not play in the sand at all. We booked a day trip outside the resort, which was the only enjoyable part of our vacation and a big relief from the resort itself. The water park was boring, and the shows
Stayed 7 nights in Jan 2026

8/10 Good

karen

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The kids loved the resort. There was so much to do and so much included. Staff was very friendly. Rooms were a bit dated
Stayed 4 nights in Jan 2026

2/10 Terrible

Ali Hassan

Stayed 4 nights in Jan 2026

2/10 Terrible

Quiara

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
- [ ] Broken elevator was report on the 16 multiple time and prior and still not working - [ ] Food is cold - [ ] Room service takes longer than 45 mins and food is cold - [ ] Broken fridge( leaking) things do not get fully cold or frozen - [ ] Broken shower door water gets all over floor - [ ] Can’t make reservations - [ ] Never got assigned a concierge - [ ] Never was informed able the app - [ ] Was told the only way to make reservation was through QR code (not true) - [ ] Can never make reservation - [ ] Was told first we could make reservation starting at 9am by staff then told 7am then told after 9am - [ ] Shows not starting on time or at all - [ ] Schedule on tv does not match the app - [ ] We made reservation and then still couldn’t find us - [ ] Room service never gives enough wash clothes lots of towels and that’s it - [ ] Mini refrigerator not being restocked with snacks - [ ] Staff told me to call 8072 for reservations. No one ever answers always a busy no ring Post talking to customer service and informing them of all our complaints they said someone would be up to fix things and face clothes. around 11am after breakfast. Yet we never got them. Until I had to call again around 4pm and then was only given 3. Room service came to room cleaned replace towels and got rid of all dirty stuff yet didn’t give us new face clothes. We also told them someone was picking us up at two and we would need help with our lounge and the. Guaranteed someone would come help wi
Stayed 4 nights in Jan 2026

6/10 Okay

Dennyz Adalberto

Traveled with family
Liked: Cleanliness
El hotel es bonito pero no cumple con las expectativas, llegue luego a recepción y se tardan demasiado para el check in, punto a favor que se dan almuerzo, despues nuevamente se tiene que hacer cola solo para que den la llave, me tenian que poner una cama adicional porque pague por ella, y jamas la llevaron, en la habitación habia calor, el aire no enfriba, lo reporte y no lo arreglron, toda foto con personaje tiene costo adicional,cosa que no explican. En comida excelente supero expectativas
Stayed 2 nights in Jan 2026

2/10 Terrible

Manmeet

Stayed 3 nights in Jan 2026

6/10 Okay

Rachit

Liked: Cleanliness
Stayed 6 nights in Jan 2026

8/10 Good

Brant

Traveled with family and small children
Liked: Amenities
Great amenities for kids.
Stayed 7 nights in Jan 2026

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

10/10 Excellent

Maria

Stayed 1 night in Jan 2026

2/10 Terrible

Mariya

My experience at the Nickelodeon resort was the worst I ever had in my entire life!!! Starting with the room, can’t get a normal shower for a week, the water temperature in the shower was changing from hot to cold by itself. My wife waited for a hairdryer for literally 3 days, the balcony door was very hard to open and close,me and my kids had to push to get it moved, the water pipe for the bathtub was leaking and we didn’t have any water for a bit one of the days. Now onto the beach you have to pay if you want to have shade, the free sun beds are only 20-25 and if you’re not the first one in morning, forget about it! Some of the days there was not even payable ones available, forget about the pool, forget about the beach!!!! OMG, so about the restaurants, we didn’t see as many restaurants as they advertised! And let me tell you guys it’s very very hard to get a reservation. Food was horrible!!! You have to login at their website at 9am every day to try scheduling a reservation and they are already booked, because they have priority for people with blue breclets!!!!We managed to get a reservation for the space restaurant on New Year’s Eve after a fight with them I’m not eating in buffet again,thanks to the help of a nice lady who make reservations for new year. And I’m sorry to say this but i never had such a bad steak in my life, if u can call that a steak! My son’s chicken fingers look like frogs and were served cold, yup cold! The food in the buffet was from 1 to 10 a 2, i
Stayed 7 nights in Dec 2025

4/10 Poor

Nicolas

Traveled with family
Adults smoking cigarettes on the resort around kids. Terrible. Food was garbage threw up.
Stayed 5 nights in Jan 2026

8/10 Good

kushal

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean! Mini bar would not be refilled but if you called they were quick with it Staff was great,
Stayed 4 nights in Jan 2026

10/10 Excellent

Dorin, Westchester

Stayed 4 nights in Jan 2026

10/10 Excellent

Jesus

Stayed 4 nights in Dec 2025

2/10 Terrible

Basel

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room ( bath didn’t have cold water, just hot). We upgraded our room to get a bathtub because we have a one year old). The shocking part was how they dealt with it once we reported the issue to the front desk. They said to fill the tub with hot water and wait for it to cool down. Next day they said everybody was having that issue which turned out to be a lie because we checked. Very very disappointing. They lied and disrespected us. Avoid this place.
Stayed 7 nights in Jan 2026

6/10 Okay

Tiffany

This was a decent stay but there could have been improvements.
Stayed 3 nights in Jan 2026

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food need to be improved...a lot
Stayed 4 nights in Jan 2026

4/10 Poor

Ashlee

Traveled with family
Disliked: Cleanliness, staff & service
Property is dated and rooms are not well maintained. The shower head was the dirtiest I’ve ever seen and mold lined the bottom of the shower. Long hairs in the bathtub upon checkin at our room. Artwork in room is falling apart. Our air conditioner stopped working right before bed and we slept all night with no AC. Pool is open until 7pm and they do not provide any towels after 5pm. Water park has no towel service at all - and the nearest towel service is almost a mile away at the main pool by the beach. Water park music and “entertainment” was so loud it was unbearable and the decible level was not safe for kids. When the waterpark closed, the crowd had to wait for extended periods for transport because the staff did not prepare for its closing by having sufficient shuttles available. We requested a taxi for 11am on our departure date. The front desk called our room 4 times between midnight and 1am telling us our taxi had arrived, waking up our family over and over even though we kept reminding them our taxi had been requested for 11am. Between the constant phone calls and no AC, it was an absolutely miserable night stay. The food was decent, some of it good - and certainly the best part of the stay. The fresh fish at the buffet was very nice. The drinks, however, were terrible, especially the pina coladas. The soft serve was also very poor quality (the kids wouldn’t even eat it). Overall, this is a below average resort. It needs significant upgrades and improvements.
Stayed 1 night in Jan 2026

10/10 Excellent

Ruth

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome
Stayed 2 nights in Jan 2026

2/10 Terrible

Shaista Sylvia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

4/10 Poor

Erica

Disliked: Staff & service, property conditions & facilities
Service was horrible, very very slow, food was cold and poor quality. Not worth it.
Stayed 5 nights in Jan 2026