Posted Sep 12, 2017
We stayed at the Majestic Elegance for 6 days. I was disappointed during our stay. Firstly, the rooms were nice, however, our pillows and blankets smelled old and musty, like they were continuously wet. Our toilet area had a constant ceiling leak, where you were dripped on upon opening the glass. The maintenance man did fix our problem, after about a gallon of water fell on the man's head and toilet from above. The food was average. Some dinners were better than others, but at the buffet stations you can expect mostly the same food morning and night. There was also a large amount of tiles missing from the pool floor, you can move them around and pick them up with your feet.
Comment from Hotel Management
Sep 14, 2017 by Customer Care, Hotel Management
Dear Valued Guest,
We really appreciate that you have taken the time to share your experience with us.
We apologize for making you stay so unpleasant and want to assure you and future guests that all your comments we will be carefully analyzed to take the appropriate corrective actions in each case.
We are truly saddened to know that this was your impression of our fine resort. We hope you will give us another chance to show you the true Majestic way.