Ratings based on 3,726 Guest Reviews

Hear it directly from our travelers
4.2 out of 5
85% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
4 out of 5
by A traveler from Texas

Best staff members

Posted Sep 10, 2016 on Expedia
The hotel is excellent and the staff is amazing, however the rooms need to be updated, specially AC ( they do not cool very well).
Comment from Hotel Management
Sep 12, 2016 by Majestic Management Team , Hotel Management
Dear Enrique, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from D

Everything nice

Posted Sep 10, 2016 on Expedia
Staff- level 10 with a really professionalism, friendship and show you their gratitude, happiness and concerned about you. Restaurants are great with a huge variety of food. Entertainment- great. A lot options and activities. Hotel- nice and clean very close to the beach with a good wifi service that extends to the beach
Comment from Hotel Management
Sep 12, 2016 by Majestic Management Team , Hotel Management
Dear Fernando, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from Belo Horizonte

Imperdível para quem busca descanso e relax!

Posted Sep 10, 2016 on Hotels
Excelente estadia e a viagem transcorreu sem qualquer problema. A estrutura do hotel é fantástica e ele ainda conta com uma equipe de profissionais super bem treinada e simpática. Destaque para o mordono Emmanuel Desamout que contribuiu para que tivéssemos uma viagem perfeita.
Comment from Hotel Management
Sep 12, 2016 by General Manager, Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler

Relaxing trip

Posted Sep 9, 2016 on Expedia
Cons: Hours of operation for the pool(s). Pools(s) closed at 6 pm when still day light until 7:30. Maybe have main pool open till 10 PM
Very relaxing trip. Staff could care of all of our needs. Will come back again. Only problem is at the airport to go through customs. Give yourself extra time to go through on returning home. Waited 2 hours so, plan on 4 hours before leaving.
Comment from Hotel Management
Sep 10, 2016 by Majestic Management Team , Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler

Beautiful resort

Posted Sep 9, 2016 on Expedia
It was a great pick for our honeymoon great experience. Customer service great, food, drink and entertainment are wonderful. Will totally come back next year.
Comment from Hotel Management
Sep 9, 2016 by Majestic Management Team , Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler

Like walking into a dream!

Posted Sep 9, 2016 on Expedia
Pros: There is a great selection of food, the staff is excellent and it is clean and beautiful!
Cons: Nothing that I can think of.
We decided to go here for our honeymoon, and was it ever the right choice. Right from when you get there, you are welcomed by friendly staff that is there to help you. We were in the Ellagancd Club so we had private check in. We had a butler assigned to us, they are there to make sure you are happy and are available for what ever you need. Santo is the guy we had, he was great. Always made sure to run into you at least once a day to make sure you were happy. After check in, Santo gave us a tour of the resort (where to find things, what times things happened at and the best places to be), he even personally showed us our room. We got a room upgrade since it was our honeymoon and champagne in the room. The resort is a paradise. Everything is kept organized and clean. It is like it is out of a post card. All of the staff is super friendly and gets to know you. The activities that they have are great. There is something for everyone. There is nothing that I can complain about, right from the start the Majestic Ellagancd took my breathe away.
Comment from Hotel Management
Sep 12, 2016 by Majestic Management Team , Hotel Management
Dear Danielle, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from New York

Nice spacious rooms. Nicely designed.

Posted Sep 8, 2016 on Expedia
I enjoyed the pool activities and the pool bar. Obama was a great host.
Comment from Hotel Management
Sep 8, 2016 by Majestic Management Team, Hotel Management
Dear Rob, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
3 out of 5
by A traveler

No Speak English

Posted Sep 8, 2016 on Expedia
Pros: Not much.
The majority of the staff doesn't speak or understand English. Since this Hotel cater to tourists, I think the staff should at least learn to speak and understand English. It makes it very difficult to get ask questions if they don't understand. I will not be returning to this Hotel again.
Comment from Hotel Management
Sep 9, 2016 by Majestic Management Team , Hotel Management
Dear Guest, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler

Good hotel and nice pool

Posted Sep 7, 2016 on Expedia
I like the show time and nice, longer pool All staff are nice and helper
Comment from Hotel Management
Sep 8, 2016 by Majestic Management Team , Hotel Management
Dear Samuel, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
by A traveler from Oklahoma

Great hotel by the beach.

Posted Sep 7, 2016 on Expedia
The hotel was beautiful, the food was fantastic, and the staff was very nice and friendly. The beach was always kept clean lots of seating. Entertainment was good. Great place, we plan on returning.
Comment from Hotel Management
Sep 9, 2016 by Majestic Management Team , Hotel Management
Dear Susie, Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!