Beautiful hotel complex! Pleasant and fun staff!
Posted Apr 10, 2016
Overall, we loved our stay at the MaJestic Elegance! When we booked we asked specifically for a oceanfront or ocean view room. The staff was amazing! Jorge was the best! Upon arrival we were put in a room facing the construction site of a new section of the hotel in construction process. We told our concierge this is not what we requested and after some discussion we agreed to stay the night in that room and move the next day to another room. The next day they moved us to a poolside room, unfortunately that room had a leaking air conditioning unit pooling water on the floor. After some additional discussion, they moved us to another room overlooking the pool that was satisfactory, but by the time we were settled in the room on our second day it was about 2pm. So needless to say it was a rough, unsettling start to an otherwise very nice vacation. The complex is beautiful, the staff was constantly maintaining the grounds & building keeping it clean and well kept. the gardens & fountains are lovely. Some of the pool tiles need fixing, but the pools were clean & lounge chairs comfortable & clean and newer. The beach lounges were very comfortable and plentiful. The beaches were always cleaned of seaweed before we arrived in the morning. There was always security staff at the beach and drink servers too. The restaurants were nice, buffets plentiful, fresh and tasty. For an all inclusive I didn't have any food complaints. We'd definitely return and stay at the same place
Comment from Hotel Management
Apr 14, 2016 by Majestic Management Team, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!