Ratings based on 158 Guest Reviews

Hear it directly from our travelers
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travelers
5 out of 5
Recommended
for Everyone
by A traveler from Philadelphia

Wonderful Staff

Posted May 22, 2017
Pros: The staff really made our stay, especially since it was just two of us.They were all so friendly. I would go back to see them all again!
Cons: The nightclub needs some improvement.
Location: It was really easy to plan excursions. You could just go see someone in the lobby and they will help you with anything you need!
My cousin and I went on vacation for her 30th birthday party. We had an amazing time. We stayed in the Colonial Club section and our butler, Yonathan, was amazing. He even remembered her birthday on Saturday and brought her a small cake and some balloons. At the pool bars, we have to say that Wilson and Henry were the best bartenders. The pool at the Colonial Club is just beautiful and we loved the music playing. If you go to the bar in the downstairs lobby area, which is mostly where we would hang out after the live band finished, make sure you meet Tairon and Felix (two thumbs up)! The entertainers are really great and had us dancing in the plaza with the live band every night! This resort was not that big and we loved that because it was easy to get around and wasn't too overwhelming. If you are looking for a resort with a big nightlife/nightclub then I will just warn you that we did not think the nightclub was that much fun, which is why we hung out at the lobby bar a lot for drinks. All in all though, we had a great stay.
Comment from Hotel Management
May 24, 2017 by Customer Care, Hotel Management
Dear KK, First of all, please allow me to thank you personally for taking the time to share your feedback regarding your recent stay with us. It is a pleasure to know that you enjoyed our resort and that you appreciated Henry, Wilson, Yonattan, Tairon and Felix. We are so glad to know that our staff provided an excellent service. Please be assured that we have taken note of your suggestions and comments and we have brought them to the attention of our General Manager. We hope to see you many more times for even more excellent vacation experiences. Warm regards, Vanessa Mercedes Customer Care Majestic Resorts
5 out of 5
Recommended
for Everyone
by A traveler from Kokomo, IN

Wonderful Vacation

Posted May 20, 2017
Pros: Very nice resort and staff. Beautiful beach and well maintained. Food was better than expected.
Cons: Maybe have food available at a pool restaurant and add a way to have some privacy in bathroom/both area.
Location: Took at excursion to Hoyo Azul would recommend, but mostly stayed on resort. Felt very safe everywhere
Best Vacation Ever! Very nice resort and staff was helpful. Very well maintained! Will be going back!
Comment from Hotel Management
May 21, 2017 by Customer Care, Hotel Management
Dear Lisa, Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort. We are delighted to see that you enjoyed our beautiful beach and that you had a good experience at our restaurants throughout the resort. We would very much enjoy the opportunity of welcoming you back and making your next stay absolutely Majestic. With warm regards, Melina Vásquez Customer Care Majestic Resorts
4 out of 5
Recommended
for Everyone
by A traveler from S. Massachusetts

Posted Apr 28, 2017
Black Barbie was awesome !!!! And can't say enough about what a great time we had with Edwardo
Comment from Hotel Management
May 1, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from Tiverton, Rhode Island

Nice hotel, close to the beach, great food.

Posted Apr 23, 2017
Pros: Very clean and the food was awesome.
Cons: They kept changing the shows at night time. It would say one thing when we went to breakfast and then at dinner time it would say something else.
Location: We did not do any extras. We went to relax and get some sunshine.
We had a great time. We went with family members. This was our second time at the hotel. Had a great time at the Foam Party!
Comment from Hotel Management
Apr 26, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback! We’ll work hard to fix the issue you experienced. Thanks for letting us know.
5 out of 5
Recommended
for Everyone
by A traveler from USA

Family centered resort on the beach

Posted Apr 21, 2017
Pros: Everything.
Location: The resort is located on the beach. Several excursions are offered.
The Majestic Colonial Resort was the perfect place for a 3 generation family vacation. The grounds were beautiful and well cared for. The rooms were nice sized, clean and comfortable. The service was exceptional. The restaurants had a large variety of foods. Our taste buds were in food heaven. We looked forward to trying the new dishes that were offered. The staff was friendly and professional. A big shout out to Doris, Alex and Minnie Me for adding extra fun to our time at the resort. We looked forward to seeing them each day. Their energy and friendliness were fun to be around. They are an important part of the staff. We recommend this resort and will definitely return.
Comment from Hotel Management
Apr 26, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from New york

Very nice hotel true to the online description!!!

Posted Apr 18, 2017
I recently spent 5 days with my husband and son! The location is perfect and the hotel is clean! Very efficient staff friendly and helpful! The beach and swimming pool are very nice! Easy when you have young children! Good food selection and restaurants! They also have a private area for people with no kids! The only thing for me was the bedding situation! The beds might need an upgrade!
Comment from Hotel Management
Apr 20, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from Texas

Amazing Vacation

Posted Apr 9, 2017
Amazing Vacation, one of the best resorts we have stayed at in Punta Cana. The staff was by far the friendliest we have experienced. The food was hit and miss, some of it was amazing and other meals we had were not so great. The colonial club was well worth it as well. Overall we can't wait to go back!
Comment from Hotel Management
Apr 17, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler from New Jersey

Wonderful and relaxinf

Posted Apr 1, 2017
This all inclusive was superb. The food was great. The staff friendly and helpful. Fun activities for parents and kids all day long. Many bars - beach, pool - premium drinks. Nighttime shows and bands. Nice beach. Nice pool. Would definitely recommend and return there again!
Comment from Hotel Management
Apr 17, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A traveler

wonderful resort and staff

Posted Mar 28, 2017
The resort was beautiful and incredibly clean. The staff could not have been any more pleasant or efficient. Plenty of restaurants, bars and pools to choose from. I would definitely go back.
Comment from Hotel Management
Apr 17, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
Recommended
for Everyone
by A traveler from new york

Posted Mar 22, 2017
Pros: Hotel was new, clean, beautiful grounds, terrific beach and wonderful staff.
Cons: Dinners weren't good, brochure confusing for lunch dress code, reservations needed for empty restaurants. Front Staff sent us all over for checkout.
Location: Dune buggy excursion was a blast.
Majestic Colonial was overbooked - switched us to Majestic Mirage which was newer. First room had construction view - very noisy and workmen. I was upset so our butler Jorge Luis got us a 2 room suite with swim up pool, 2 bathrooms, Jacuzzi on balcony, bali bed. He also set up our dinner & spa reservations, one night he set up bubble bath with balloons and rose petals. He gave us shirts and hats. Our ac had a problem and he contacted maintenance which came right away and fixed. Jorge was always available to help and answer questions. The hostess Mariel remembered us from the first day, always greeting us by name and with a smile. The night maid Carmen was great and friendly. She made designs with towels and bedding. Went to the lobby to get change for tips. They sent us to one place which sent us to another and they told us to come back later. When I returned they said they had no change. When I got upset they gave me change. On check out, front bell hop sent us to the counter, which sent us to an office - why don't the bell hops at front desk know where to check out?? The front bell hop also tried sending us somewhere else to find out about our shuttle. When I insisted he look on his list he did and there was our name and info..... My husband is handicapped and being sent all over for simple requests seemed ridiculous. All in all it was a great week and we didn't let a few incidents ruin our wonderful time!
Comment from Hotel Management
Apr 20, 2017 by Majestic Resorts, Hotel Management
Thanks for staying with us. We appreciate your feedback!