Posted Aug 27, 2017 on Expedia
This has been the worst vacation ever!! The hotel is under construction and unfortunately no one told us nor cared. We had to smell the garbage and toilet water, walk through dirt and garbage in the hallways, and there were broken light bulbs everywhere! The last three days of our vacation were a pure waste of time and money! Our flight was at 4 today and we couldn't even get lunch or water for our kids today. The staff could care less because they knew they were going to be without work for a few months.
I'm disappointed and frustrated that we spent the money we did for such a terrible experience.
I have lots of pictures, but only posted a few. I would like to know what Expedia is going to do about this!
Comment from Hotel Management
Oct 24, 2017 by Customer Care, Hotel Management
Dear valuable Guest,
Thank you for selecting our hotel for your vacation and for sharing the impression of your stay at our resort.
We are truly sorry to know that your experience did not turn out to be thoroughly satisfactory. On behalf of all of us here at Majestic, we apologize for any inconvenience you experienced during your stay, and we promise to review and analyze all your comments in order to improve. We would be very happy to look into this matter further if you would be so kind as to contact us directly.
We would love the opportunity of welcoming you back. Rest assured that we will do everything in our power to make your next stay fantastic.