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"Iberostar Punta Cana was disappointing. The guest rooms and exterior buildings were very dated. The food selections (all inclusive) were very limited. ... " More

By a verified traveler on Mon 02 May 2022

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Hotel Description

4.5-star beachfront property near Arena Gorda Beach

Beachside getaway

With a stay at this well-placed property, you'll be half a mile (1 km) from Arena Gorda Beach and within 2 miles (3 km) of Iberostar Golf Course. Cana Bay Golf Club and Punta Blanca Golf Course are also within 3 miles (5 km).

All-inclusive

This all-inclusive property features a private beach, a golf course, and a casino. Enjoy a day at the beach scuba diving, or relax with beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

Panoramic Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$230* Per night/room Jul 18 - Jul 19

Panoramic Double Room

Bed Count 2 Full Beds Maximum Occupancy 1 Max

Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Double Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Iberostar Punta Cana All inclusive ratings based on 28 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Iberostar Punta Cana All inclusive

Everyone (18) Couples (4) Family (5)
3 out of 5
Iberostar Punta Cana was disappointing. The guest rooms and exterior buildings were very dated. The food selections (all inclusive) were very limited. However, the buffet at the Iberostar Dominicana (sister resort) was great. The nightly shows were awesome! The grounds were well kept but I was expecting more activities for guests throughout the day. There were not enough chairs around the pool area as well as the beach for the size of the resort. We could only enjoy one outing at both. I requested wheelchair services but we were unable to receive during our entire stay. We observed several wheelchairs around the property so we assumed they had limited options (please note I made this request prior to our arrival). We had several instances during room cleaning where towels were not replaced and the bed sheets were removed and not replaced. We contacted guest services but no one replaced them. Thank goodness it was our last evening when they neglected to replace the bed cover. I would like to commend the staff at the buffet, nightly shows, and the bars as they were super nice and fun to hang out with. Overall, I would not recommend this property.

Posted by on May 2, 2022

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1 out of 5
The restaurants were not open daily and by reservations. The food was not properly keep warm or cold by health regulations.

Posted by , from Katy on Apr 5, 2022

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4 out of 5
Room was not what we expected. TV and electric outlets need to be updated. But the service was excellent, outstanding, friendly and the reason we will be back. Delicious food, very clean and well maintained.

Posted by on Feb 2, 2022

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3 out of 5
I was bit disappointed at the rooms, they were outdated and the water flow to the shower and sink were very low. I have been to Iberostar but in Mexico, this one seemed very old in comparison. The entertainment was ok. Wish there were more to do in the even of rainy weather (we had about 3 days of rain while there). Other guests were requesting for umbrellas and getting them, when we requested we were told there were none. The food at the buffets had a good variety, though in the morning some of the food that should be served warm was cold. The servers were EXCELLENT, kind and attentive. The specialty restaurants were hard to get. Upon checking in you have to pick 2-3 choices depending on the length of your stay and then they will assign you. Once assigned there is no changing your mind. We did eat at the steakhouse and the food was good. They promote the Iberostar app for communication and information but I do not believe that anyone looks at it as I sent over a couple of messages and received no replies. The drinks are pretty much watered down. You have to ask them to give you more liquor, otherwise the drinks just taste like juices. Overall we had a nice time but I was disappointed and was expecting more in comparison with the Iberostar in Mexico that we have been to in the past. We traveled as a family (3 adults and 2 kids)

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jul 31, 2019 by Online Quality Manager

Dear guest, Thank you for valuing our hotel. We fell sad to know that you disliked few things of our service. We are looking forward welcoming you again to give you a better stay. Best Regards, Online Quality Manager Iberostar Punta Cana

4 out of 5
Liked that the property was a managable size without feeling on top of each other. You can tell some updating was done throughout the resort, it was clean, but the showers and bathrooms need to be larger. Only 1 outlet in the bathroom and no exhaust fan to remove humidity. We absolutley hated the food. We actually came home weighing less. The speciality restaurants were less than average with the men who served the food somewhat unpleasant, angry looking and rushed. The buffet foods were horrible.

Posted by on May 18, 2019

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2 out of 5

Posted by on May 2, 2019

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4 out of 5
Very well maintained & clean. Really disappointed they closed down one of the 2 pools and jackhammered it out the entire week. Beach is extremely overcrowded. Food plentiful & diverse, but just ok.

Posted by on Apr 28, 2019

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5 out of 5
Absolutely fantastic service from all staff. Lots of upselling and offers but you learn quickly how to avoid it and just enjoy time on beach

Posted by on Apr 11, 2019

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4 out of 5
Liked the property. The grounds were pristine and someone was always picking up and sweeping sand near the grounds ie the restrooms.

Posted by on Mar 19, 2019

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5 out of 5
Above all, the staff everywhere was exceptional and made for a much more pleasant stay. Every single person we dealt with had what I call a "quick smile" and genuine happiness about them. The only criticism was the salt and pepper shakers that virtually EVEYONE was struggling with. It is most frustrating when trying to salt or pepper your food to have the shakers constantly either clogged or empty, but mostly clogged. Management could easily resolve the issue with new, better shakers. The food was terrific, but the hassle of spicing it correctly negatively affected the otherwise excellent experience.

Posted by on Mar 14, 2019

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About the Iberostar Punta Cana All inclusive

Location Carretera Arena Gorda, Punta Cana, La Altagracia 23000

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals and snacks included
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

  • Fitness facilities
  • Tennis
  • Tennis lessons

Lessons/classes/games
  • Aerobics
  • Pilates
  • Water fitness
  • Yoga

Entertainment

  • Onsite entertainment and activities
  • Access to onsite nightclubs
  • Onsite live performances

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Spa/beauty facilities and services

  • Access to onsite nightclubs included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Taxes included
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • A la carte dining included
  • Gratuities included
  • Additional gratuities accepted
  • Fitness facilities included
  • All meals included
  • Tennis included
  • Water fitness classes/lessons included
  • Surcharge for premium or imported alcoholic beverages
  • Minibar (all beverages included)
  • Tennis lessons included
  • Spa/beauty facilities and services not included
  • All onsite activities, and facilities and equipment included
  • All non-motorized water sports included
  • Onsite live performances included

Property Features

Iberostar Punta Cana All inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply step outside to unwind on the property's beach. Summer fun is a breeze at Iberostar Punta Cana All inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 9 restaurants and 3 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 8 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available. This 4.5-star Punta Cana property is smoke free.

  • 427 guestrooms or units
  • 4 levels
  • 9 dining venues
  • 8 bars or lounges
  • 3 coffee shops
  • Casino
  • Nightclub
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Children's club (free)
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Iberostar Punta Cana All inclusive offers 427 air-conditioned accommodations with minibars and espresso makers. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Punta Cana property provides complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony or patio
  • Minibar
  • In-room dining (limited hours)
  • Private outdoor space
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Espresso maker
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

La Cana - This buffet restaurant specializes in seafood and serves breakfast, lunch, and dinner. Reservations are required.

Star Rock Cafe - This restaurant specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar.

La Marimba - This seafood restaurant specializes in seafood and serves dinner only. Reservations are required.

The Pagoda - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Higuey - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a private beach and an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Golf driving range on site
  • Ecotours nearby
  • Golfing nearby
  • Fitness classes on site
  • Scuba diving on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site

Spa Services

Spa Sensations has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include sports massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a spa tub and Turkish bath/hammam.

The spa is open daily.

  • Spa tub in spa
  • Outdoor treatment areas
  • Couples treatment rooms
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 6:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Guests must indicate the correct number of guests, including children and infants, at the time of booking. Fees may be incurred if the number or ages of guests checking in varies from the number established at booking.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All inclusive Iberostar Punta Cana
  • All inclusive Punta Cana Iberostar
  • Iberostar Punta Cana All inclusive All-inclusive property
  • Iberostar Punta Cana inclusiv
  • Iberostar All inclusive Punta Cana
  • Iberostar Punta Cana
  • Iberostar Punta Cana All inclusive
  • Punta Cana All inclusive Iberostar
  • Punta Cana Iberostar
  • Punta Cana Iberostar All inclusive
  • Iberostar Punta Cana Hotel Punta Cana
  • Iberostar Punta Cana All inclusive Punta Cana
  • Iberostar Punta Cana All inclusive All-inclusive property

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

  • UNESCO sustainable tourism pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.