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Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

4-star property
Playa De Uvero Alto, Punta Cana, La Altagracia 1-855-201-7819

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3.9 out of 5
Good!
See all 14 Travelocity Reviews

"Rooms are very nice, they are updated and comfortable, housekeeping was nice and helpful. Bartenders are super nice especially Emanuele great service, ... " More

By a verified traveler on Wed 29 Jan 2020

Points Of Interest

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Hotel Description

All-inclusive beachfront property with 2 outdoor pools

Beachside getaway

With a stay at this Uvero Alto property, you'll be within 9 miles (15 km) of Macao Beach and 12 miles (20 km) of Hard Rock Golf Club at Cana Bay. Arena Gorda Beach and Iberostar Golf Course are within 16 miles (25 km).

All-inclusive

This smoke-free property features free water park access, a full-service spa, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. There's fun for all ages with a free kid's club and a children's pool, and families will appreciate the onsite laundry facilities.

WiFi, balconies

The 813 individually decorated guestrooms offer WiFi and minibars. Other amenities include balconies, TVs, and room service.

Suite (RENOVATED)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room (RENOVATED)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Romantic Double Room, 1 King Bed, Bathtub (RENOVATED)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite, 1 Bedroom, Garden View (RENOVATED)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive ratings based on 14 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Everyone (2) Family (8)
4 out of 5

Posted by on Feb 2, 2020

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Comment from Hotel Management

Feb 2, 2020 by Ksenia Romashova Asistente de Dirección

Estimado Huésped Muchas gracias por su calificación. Es un verdadero placer saber que pudimos satisfacer sus expectativas. Su comentario realmente alienta a nuestro equipo a mejorar en todos los aspectos y continuar brindando el excelente servicio que nuestros huéspedes esperan. Esperamos verlo pronto! Saludos cordiales, Ksenia Romashova Asistente de Dirección

4 out of 5
Rooms are very nice, they are updated and comfortable, housekeeping was nice and helpful. Bartenders are super nice especially Emanuele great service, good food in buffet the Al carte restaurant are hard to get in we tried couple of times always booked, they are closed on some days as less people in the resort they try to save money. Overall we had wonderful time the pool, the beach , the sun it's all you need! I like the had a lot of shaded areas in the pool and beach.

Posted by , from Chicago on Jan 29, 2020

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Comment from Hotel Management

Jan 30, 2020 by Ksenia Romashova Assistant Manager

Dear Joanna, Nothing is greater for us than being able to exceed your expectations and to make you feel just right at home in Grand Sirenis Punta Cana Resort Casino & Aquagames. We highly appreciate that you described the incredible service from our staff, nice modern rooms and great food choices. We are so glad that you have felt accommodated by the excellent performance done by our team. We remain at your service and sincerely hope to have you back soon. Kind regards, Ksenia Romashova Assistant Manager

3 out of 5
The rooms are good. The people in general is very nice but, The services at the restaurants at dinner time is not good. The food at dinner time is not good. Even in the restaurants with reservation we have to wait a long time and although in other restaurants the tables were empty they said that they were full.

Posted by on Jan 8, 2020

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Comment from Hotel Management

Jan 9, 2020 by Ksenia Romashova Assistant Manager

Dear Guest, On behalf of the Management and staff of Grand Sirenis Punta Cana Casino & Aquagames receive our gratitude for taking the time to make a review of your recent experience. Thank you for let us know that you enjoyed our nice modern rooms and great service from our staff. We are very sorry about the inconvenience with the restaurants, we are going to pass it to the manager in charge in order to take immediate action. I hope that despite these inconveniences you would be able to grant us another chance in the future and to see yourselves the positive changes that we are implementing. Sincerely, Ksenia Romashova Assistant Manager

4 out of 5
The property location and the beach 🏖 was awesome. However, there were 9 restaurants of different cuisine. Food was not so good. Some of them tastes horrible and quality of the food was horrible. We tried a few of their specialty restaurants French was just dry and tasteless, Mediterranean didn’t taste like Mediterranean at all, and by far the worst one was the ikebana Japanese restaurant it was a hibachi our server was one of the worst cook he burnt all the food put excessive garlic into everything and did put on any show didn’t say a word served the food and left, the food was so horrible half of the people left without finishing. The only restaurant we liked was the Brazilian grill

Posted by on Nov 27, 2019

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Comment from Hotel Management

Dec 1, 2019 by Ksenia Romashova Assistant Manager

Dear Anushka, Thank you for choosing our hotel for your vacation and for sharing your impression about your stay at our resort. It is a pleasure to know that you enjoyed our great location and beach, as well as Brasilian restaurant, we are very happy to know that our team provided an excellent service. However, we deeply regret that you did not find the food to your satisfaction and we wish to extend our apologies for any inconvenience about this matter. Your comments are really appreciated, as they help us in our continuous effort to exceed the expectations and experiences of our guests. Once again, thanks for your valuable comments since it is mostly through the comments of our guests that we realize the improvements that must be made and this constantly leads us towards excellence. Best regards, Ksenia Romashova Assistant Manager

1 out of 5
Most of the staff is rude. When I was there one of the employees made fun of me for being gay. After escalating the situation the managers sent me 3 strawberries from the buffet as a form of apology. Seriously, I could not be making this up. Everything runs on schedule at their own convenience. e.g - If it is 5 PM and you are hungry, there is a limited amount of food you can eat (apples, chicken, you run lucky if you get a sandwich). We asked for Jose Cuervo at the bar and the response we got was "This drink is only for members of the resort. You can only drink house Tequila" - which by the way, it tastes horrible. One literally has to bribe the staff to get them to do their job. Ex. While at the pool, we asked one of the servers for a drink. She never came back. After 30 min we saw her again and offered her U$3 to get us the same drink (she did not realize it was the same people) and she was back within 2 minutes. Horrible mistake to go here.

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by Ksenia Romashova Assistant Manager

Dear Guests, Thank you for taking the time to think and write a review about our Resort and our facilities and services. We do believe that customer feedback is the most valuable source of information that's why we have taken the proper notes about the service from housekeeping and food&beverage staff of the hotel in order to forward it straight to our managers involved and take the corrective measures about this situation. We are really sorry about this experience, and we are not used to offer it to the guests. Please note that all our services and activities are provided to all the types of guests, independently of their nationality or social group. Even though we are going to keep working in shaping the skills of our staff in order to reach the excellence. Once again, we offer you an apology and hope that despite this situation you will be able to give us another chance in the future. Kind regards, Ksenia Romashova Assistant Manager

4 out of 5
We lost power one day, and water one day. The rooms were adequate, but the property itself is beautiful and the beach is perfect!

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 22, 2019 by Ksenia Romashova Assistant Manager

Dear Guests, Thank you for dedicating some time to express your comment and opinion about our resort Grand Sirenis Punta Cana Casino & Aquagames. Your positive and negative feedback gives us the opportunity to keep doing things right and make some positive changes that take us to strive the excellence. We appreciate that you loved the rooms, the beauty of the hotel itself and its beaches. We sincerely apologize for any inconvenience inside the room, these comments were passed to Maintnance Manager for improving. We hope that despite these drawbacks, you can give us the opportunity to welcome you back. Best regards, Ksenia Romashova Assistant Manager

3 out of 5
THE HOTEL IS QUIET AND CLEAN. SOME EMPLOYEES ARE NOT FRIENDLY. THERE IS NO SAFE FOOD CONTROL.

Posted by on Oct 15, 2019

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Comment from Hotel Management

Oct 16, 2019 by Ksenia Romashova Assistant Manager

Dear Guests, Receive our gratitude for taking the time to express your review about your recent stay in Grand Sirenis Punta Cana Casino & Aquagames. It is very nice to read your positive feedback and that you loved the beautiful grounds. According to your rating, our hotel has not lived up to your expectations that is why we want to express our apologies. As this action saddens us a lot that we intend to have the 100% satisfaction of all our guests. But as you might know, all guests’ comments and suggestions help us to find our areas of opportunity to be better and strive excellently. It is very disappointing to read the biggest let down was our staff. That normally tend to be the opposite, as the friendliness is very characteristic of our staff. But, definitely the language barrier can be an impediment sometimes; taking into consideration, we have developed an intensive program for languages with the Human Resources Department to improve communication skills, focusing on English classes. Hopefully, you will give us a second opportunity to change this negative perceptive that has shaded all the positive things we offer. A greeting from the Heart, Ksenia Romashova Assistant Manager

5 out of 5
Loved the hotel and the staff were very friendly and super professional. I traveled with family in a group of eight people. Every single person in my group was satisfied with the hotel and staff members. We will definitely be coming back and will rave about it to all our friends..

Posted by on Oct 4, 2019

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Comment from Hotel Management

Oct 4, 2019 by Denia Cedano Assistant Manager

Dear Guests, We appreciate the time invested to share us your comments about the resort Grand Sirenis Punta Cana Casino & Aquagames. The biggest reward we can receive is comments like yours that inspire us to keep working very hard to strive for excellence. Our main priority is to guarantee your maximum level of satisfaction and we feel happy that we achieved it through your visit. We appreciate your positive remarks about our facilities and professional and friendly staff. We cannot wait for your return and pamper you as you deserve. Yours Faithfully, Denia Cedano Assistant Manager

5 out of 5
I enjoyed the resort, the staff was super friendly and accommodating. The entertainment staff was phenomenal, they really loved their jobs and made our stay especially memorable. Black panther especially went out of his way to offer excellent service and was very fun! I wish all the workers were as friendly as he is!!

Posted by on Sep 25, 2019

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Comment from Hotel Management

Sep 26, 2019 by Denia Cedano Assistant Manager

Dear Guest, Thank you so much for giving us your qualification about our resort Grand Sirenis Punta Cana Casino & Aquagames. Nothing can be more rewarding than knowing that you had a wonderful vacation. Guarantee the maximum satisfaction of all our guests is our main priority and we feel so pleased that we can say we have exceeded all your expectations through our friendly staff and the entertainment. We are going to congratulate Back panther for doing an excellent job. We hope to be providing you an unforgettable stay for your next family vacations! Cordially, Denia Cedano Assistant Manager

5 out of 5
Gran Sirenis was a wonderful hotel experience luxury,elegant and playful decor along with a pools was easy to spend an entire day resting, Sirenis has an stunning view, It's quite, super clean and very friendly was a great week with a wonderful evenings, comfortable rooms, excellent experience. We will comeback soon we love it

Posted by on Aug 31, 2019

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Comment from Hotel Management

Aug 31, 2019 by Denia Cedano Assistant Manager

Dear Guest, We value that you have dedicated part of your time to be able to give us your score about our Grand Sirenis Punta Cana Casino & Aquagames resort. It is very satisfying that our mission of gift an unforgettable experience and going above the expectations have been archived with your vacations. Thank you very much to let us know that you enjoy the our facilities and our room. We cannot wait to welcome you and keep pamper you as you deserve. Best regards, Denia Cedano Assistant Manager

About the Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

Location Playa De Uvero Alto, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from July 17 2020 to October 31 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Snorkeling

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing
  • Yoga

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Onsite entertainment and activities

Not included

  • Motorized water sports
  • Snorkeling excursions
  • Tennis lessons
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators

  • Yoga classes/lessons included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Tennis lessons not included
  • Onsite entertainment and activities included
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Tennis included
  • Food and beverage restrictions apply
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Childcare not included
  • Snorkeling excursions not included
  • Motorized water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Room service during certain hours
  • All non-motorized water sports included
  • Snorkeling included

Property Features

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 12 bars/lounges. Public spaces have WiFi for a fee. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free. A complete renovation of Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive was completed in December 2018. This 4-star Punta Cana property is smoke free.

  • 813 guestrooms or units
  • 3 levels
  • 32 buildings
  • 9 dining venues
  • 2 swim-up bars
  • 12 bars or lounges
  • Built in 2000
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free water park access
  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive offers 813 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. In-room wireless Internet access is available for a surcharge. Coffee/tea makers and minibars are provided. Bathrooms include shower/tub combinations, slippers, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

Macao - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Ikebana - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Le Relais Gourmand (Cost) - This fine-dining restaurant specializes in French cuisine and serves dinner only. Reservations are required. Open daily.

Cinecitta - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

La Gira Rodizio - This theme restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Volleyball on site
  • Beach volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Playground on site
  • Ecotours nearby
  • Fitness classes on site
  • Basketball on site
  • Scuba diving nearby

Spa Services

The onsite spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

This property accepts local currency (DOP) only for all onsite payments.

Please note that the water park is closed every Monday.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: DOP 0 per day (rates may vary)
  • Fee for wireless Internet in public areas: DOP 0 per day (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.