4/10 Poor
Sean Olvera
Traveled with family
Apr 9, 2025
Liked: Cleanliness, property conditions & facilities
The resort itself was very nice, but there is a need for more staff. Compared to the resorts we have visited in Mexico Grand Palladium is definitely understaffed. If you’re on the beach and don’t mind walking 1/4 mile in either direction to get a drink, or some food, then this would be a place for you. There is also little to no staff to serve you while at the pool.
It is impossible to get a reservation at any restaurant for parties over 2,
but thanks to Biki, she was able to help us out. If it wasn’t for her assistance, we would have never eaten at any restaurant. She is amazing.
Also, Susana, Claudia, and Diego were amazing at the lobby bar area.
The food in the Behique Buffet was not very good and the service was slow.
The beach area was not maintained very well and the chairs needed some cleaning.
There was also no one out there from the hotel.
All in all it was a nice trip, but those in my group all agree that we don’t plan on returning.