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"The property and grounds were beautiful and the staff was friendly and accommodating. I would definitely stay there again and recommend this resort. T ... " More

By a verified traveler on Sun 07 Jul 2019

Hotel Description

4-star all-inclusive property near Cortecito Beach, connected to the convention center

Beachside getaway

A stay at this property places you within half a mile (1 km) of Cortecito Beach and 3 miles (5 km) of Palma Real Shopping Village. Macao Beach is 10.8 mi (17.5 km) away.

All-inclusive

This all-inclusive property features a private beach, a casino, and a full-service spa. Relax with sun loungers and beach umbrellas, and enjoy a drink at one of the 2 beachside bars. There's fun for all ages with a free kid's club and mini golf, and families will appreciate the onsite laundry facilities.

Indoor spa tubs, free WiFi

Boasting indoor private spa tubs and jetted bathtubs, the 582 guestrooms offer flat-screen TVs with cable channels, along with free WiFi. Other amenities include free minibar items, furnished balconies, and MP3 docks.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$224* Per night/room Jul 1 - Jul 2

Deluxe Single Room

Bed Count 1 King Bed Maximum Occupancy 1 Max

Loft (Suite)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Palladium Punta Cana Resort & Spa - All Inclusive ratings based on 16 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Palladium Punta Cana Resort & Spa - All Inclusive

Everyone (9) Couples (3) Family (5)
5 out of 5

Posted by on Mar 8, 2020

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Comment from Hotel Management

Mar 8, 2020 by Gelson

Dear Guest, We so much appreciate you have granted us the top rating, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

4 out of 5

Posted by on Sep 12, 2019

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Comment from Hotel Management

Sep 12, 2019 by Gelson

Dear Guest, We so much appreciate you have devoted part of your valuable time to rate your experience at our hotel, thanks so much for staying with us. It's our hope to welcome you soon in this your home away from home. Kindest regards! Gelson Zorrilla Hospitality Manager

1 out of 5
Bad way to let us go We stayed at this hotel for 5 nights, first, We went one night to eat at Kusko restaurant and we were kicked out because we had a kid with us even though we asked several times and were told it was ok for families. We had to find another restaurant but the property is so big and so many people and transportation not enough, it took us a while to get to the restaurant and even a lot more to get back to the room. Tropical storm Dorian made us change flight for 3 days later, the Hotel said only Travelocity can extend the stay but hotel office only works 9-5, next day Travelocity agent tried calling and got transferred so many times and didn’t get any help. The hotel could not book us insisting it was Travelocity’s task. There were lots of rooms available, but the hotel was not willing to help. We ended up booking another hotel nearby in a matter of minutes. Palladium will not get my businesses again. Incompetent administrative staff. Most employees were great though. Adult only hotel and restaurants should be completely separate and clearly stated on maps and lobbies instead of giving the bad experience of kicking people out. Also, too many vendors in the property trying to sell tours and timeshares.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Dec 26, 2019 by Sachenca Núñez

Dear Guest, Thank you for choosing Grand Palladium Punta Cana Resort & Spa as well as for taking the time to share feedback from your recent stay. We deeply regret that our Hotel has not lived up to your expectations as we would have liked, please accept our apologies as it is not our intention that these things happen, your opinion will be shared with our General Management so that immediate actions are taken tending to improve this important not so positive aspect that you mentioned above. We hightly appreciate your reviews since they constitute a valid reference for us to enhance our facilities. We reiterate our sincerest apologies and hope that our hotel will be of your interest in a forthcoming vacation, allowing us to change your perception and offer you a true Grand Palladium experience worthy of your person and our brand. Warmest regards!

1 out of 5
BEWARE! Unless you like high pressure sales, this is not the place for you. Let me say that I have some experience with all-inclusive resorts and travel in general. While I would not consider myself a "fancy" person, I do have some expectations when staying at an all-inclusive and I rely upon reviews to make my selections. I did that when I booked this hotel; however, it was a horrible mistake. We had a terrible experience here. The worst part of this "vacation" were the high pressure sales we encountered from the moment we entered the hotel premises until the moment we left. The vendors literally followed us around the resort pressuring us to purchase excursions and gifts. We could not walk anywhere without being approached: We were hounded on the way to breakfast, lunch and dinner; to get ice; at the pool; on the beach; at resort activities. The hotel itself will even attempt to sell you a time-share, or a "membership" and they'll invite you to a "free VIP" breakfast and a tour of the hotel and all of its services. DO NOT BE FOOLED. This is a time share pitch, pure and simple. We made the mistake of thinking perhaps it was just a tour of the property since it's so large, but when two uninvited men showed up at our hotel door at 9:30 AM to "escort" us to the breakfast, even though we had told them we did not want that and that we would meet them in the lobby, we knew we were in trouble. My husband had a fit and we escaped, but not without feeling slightly threatened.

Posted by on Aug 5, 2019

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Comment from Hotel Management

Dec 26, 2019 by Sachenca Núñez

Dear Guest, We want to thank you for sharing your experience through this important community, thank you for staying with us, you have been and always will be welcome in our Grand Palladium Punta Cana Resort & Spa. Before proceeding, please receive our honest apologies for the experienced events. We have read each line of your comment and it really saddens us not to have exceeded your expectations due to the details mentioned above. In this sense, we will be arranging a meeting with the Travel Club Management. We look forward to a second chance to change your perception and leave in you beautiful memories as a result of providing you with an impeccable stay as you deserve. Warmest regards!

5 out of 5
The property and grounds were beautiful and the staff was friendly and accommodating. I would definitely stay there again and recommend this resort. The restaurants was also amazing .

Posted by on Jul 7, 2019

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Comment from Hotel Management

Jul 7, 2019 by Sachenca Núñez

Dear Katteen, Thank you for selecting our Grand Palladium Bavaro Suites Resort & Spafor your family holidays at this beautiful Caribbean paradise. It is very gratifying to know that you overall experience of our facilities and services was great. We certainly look forward to see you again to add many great memories to your vacation experience! Kind regards,

3 out of 5
With four hotels on the same property it is quite large to get around and know what is available for guests. Amenities are not explained well and food is not good at all. Beautiful resort, but somewhat overwhelming with little explanation of all there is to see and do. If you don’t want to get off the resort food is disappointing.

Posted by on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by Gelson

Dear Guest, Thank you for sharing your experience at Grand Palladium Punta Cana Resort & Spa to contribute to the constant improvement of our service. Thanks for considering our Resort as a nice & beautiful place to vacation. We sincerely regret not having lived up to your expectations on this occasion because of our culinary offer. As a focused-Customer company, we have taken note of each of the aspects pointed out that can be improved to share them with our Management, I'm pretty sure they will be happy to take advantage of these areas of opportunities to turn them into real strengths, thanks for being honest with us and helping us to get better. We hope you will give us the opportunity to welcome you back at Grand Palladium Punta Cana Resort & Spa. Warmest regards, Gelson Zorrilla Hospitality Manager

5 out of 5

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jun 2, 2019 by Sachenca Núñez

Dear Guest, Thank you for your very good rating and the full 5 points. We are very pleased that you have felt comfortable with us. We hope to welcome you back to our house soon. Best regards,

5 out of 5

Posted by on May 27, 2019

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Comment from Hotel Management

May 27, 2019 by Sachenca Núñez

Dear Guest, Thank you very much for your preference and for having stayed at our Grand Palladium Punta Cana Resort & Spa. It is our desire to offer you our services again and for many more years. Best regards,

1 out of 5

Posted by on May 7, 2019

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Comment from Hotel Management

May 9, 2019 by Gelson

Dear Guest, Thank you very much for choosing our Grand Palladium Punta Cana Resort & Spa as the ideal hotel for the enjoyment of your well-deserved vacation. We deeply regret not having lived up to your expectations, it is a pity not having received any feedback on your part to put the focus on the improvements and make sure that they do not happen again, please accept a sincere apology and let us reverse this situation somehow. We would be very happy to have your pleasant presence in our facilities again to regain your confidence and ensure that your stay is fully satisfactory as you and yours deserve. Best regards, Gelson Zorrilla Hospitality Manager

5 out of 5

Posted by on May 5, 2019

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Comment from Hotel Management

May 6, 2019 by Gelson

Dear Guest, Thanks a lot for granting us the top rating which makes us think your stay has been very positive. We look forward to the next visit of yours. Best regards! Gelson Zorrilla Hospitality Manager

About the Grand Palladium Punta Cana Resort & Spa - All Inclusive

Location Playa Bávaro, Punta Cana, La Altagracia 23000

Renovations + Closures

This property is closed from 24 March 2020 to 30 June 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities

  • Kayaking
  • Windsurfing

Land activities
  • Fitness facilities
  • Miniature golf
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Kids' club

  • Supervised activities for children ages 12 years old and younger

Entertainment

  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included

  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

  • Kayaking included
  • Access to onsite clubs included
  • Windsurfing included
  • Taxes included
  • Buffet and à la carte dining
  • Airport transfers not included
  • Fitness facilities included
  • Water fitness classes/lessons included
  • Tennis included
  • Volleyball included
  • Laundry/dry cleaning services not included
  • Soccer (football) included
  • Childcare not included
  • Scuba diving excursions not included
  • Scuba diving certification not included
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Miniature golf included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Scuba diving lessons not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Gratuities included
  • All food and beverages included
  • Minibar (all beverages included)
  • Room service during certain hours
  • All non-motorized water sports included
  • Onsite live performances included
  • Theme parties included

Property Features

Grand Palladium Punta Cana Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium Punta Cana Resort & Spa - All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 13 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 6 swim-up bars, and 20 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Punta Cana property.

  • 582 guestrooms or units
  • 2 levels
  • 15 buildings
  • 13 dining venues
  • 2 bars on the beach
  • 6 bars by the pool
  • 6 swim-up bars
  • 20 bars or lounges
  • 605 sq ft of conference space
  • 56 sq m of conference space
  • Built in 1992
  • Buffet breakfast (free)
  • Casino
  • Nightclub
  • Karaoke
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Onsite shopping
  • Bellhop
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 6
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Punta Cana (PUJ-Punta Cana Intl.) (24.1 km / 15 mi)
  • Parking: Free self parking

Room Amenities

Grand Palladium Punta Cana Resort & Spa - All Inclusive offers 582 accommodations with indoor private spa tubs and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with cable channels. Coffee/tea makers and free minibar items are provided. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Private indoor hot tub
  • Private balcony (furnished)
  • Jetted tub
  • Stocked minibar (free)
  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free buffet breakfast daily from 7:00 AM to 10:00 AM.

Portofino - This theme restaurant specializes in Italian cuisine and serves dinner only.

Bamboo - This theme restaurant specializes in Chinese cuisine and serves dinner only. Open daily.

La Adelita - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

El Dorado Steak House - This steakhouse specializes in barbecue and serves dinner only. Open daily.

Behique - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Miniature golf on site
  • Golfing nearby
  • Snorkeling nearby
  • Beach volleyball on site
  • Volleyball on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Rafting on site
  • Sailing on site
  • Basketball on site
  • Scuba diving on site
  • Water sports equipment

Spa Services

Zentropia has 12 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a mud bath, a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 12
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Grand Palladium Punta Cana Resort & Spa - All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • Staffed front desk
  • No elevators
  • No pets or service animals allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)
  • Facilities fee: USD 50 per person, per day and includes use of:

  • - Spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Palladium Punta Cana
  • Grand Palladium Punta Cana Resort All Inclusive
  • Palladium All Inclusive
  • Palladium Resort
  • Punta Cana Grand Palladium
  • Grand Palladium Punta Cana All Inclusive
  • Grand Palladium Punta Cana Resort And Spa
  • Grand Palladium Punta Cana Resort Spa
  • Grand Palladium Punta Cana Resort Spa All Inclusive
  • Pallaum Punta Cana Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.