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" We didn’t like that the only entrance with our keys was the front main door and our keys wouldn’t work on the room doors like they should. It took ... " More

By a verified traveler on Sun 11 Jul 2021

Hotel Description

Enjoy the indoor pool at this American Fork hotel

In American Fork

You'll be within 2 miles (3 km) of Evermore Park and 6 miles (10 km) of Vineyard Beach with a stay here. Wasatch-Cache National Forest and John Hutchings Museum Of Natural History are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms also offer free WiFi and LCD TVs with satellite channels. Other amenities include premium bedding, hydromassage showerheads, and coffee/tea makers.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Sep 26 - Sep 27

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel ratings based on 20 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel

Everyone (8) Couples (2) Family (6)
1 out of 5
At 8:45am. The juice machine was broken so there was no juice or water. They were out of cinnamon rolls and front desk said there is no more Nor were there eggs or yogurt. The pancake machine is also “broken” Nothing for breakfast except packaged muffins and bagels and jimmy dean sandwiches. The sandwich bread was hard like it had been reheated a LOT of times. It was not edible. They were also “out of fruit” through someone at a table next to me had a banana. We suspect they just did not want to get more fresh fruit or cinnamon rolls out. No employee ever came to clean or restock. There were coffee spills all over and one of the urns was empty. Bathroom materials were super cheap. The toilet paper and tissue felt like cardboard. The cable TV was terrible and had static lines going through it. We would never stay here again and we always choose Holiday Inn Express when we travel because they are usually consistent. Unfortunately this one is right by my father’s new house. We will have to find a better hotel to stay in. Around 9:30pm last night someone tried to walk in our room and said sorry. There was no knock or announcement. They had to have had a key card. Thankfully I had the deadbolt over. It is very poorly managed (But it was mostly clean)

Posted by on Jul 25, 2021

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Comment from Hotel Management

Aug 17, 2021 by s

I am so sorry your stay was so unpleasant. Honestly, there were no lies told. We do run out of things rather quickly. We are extremely short-staffed and there is only so much just one front desk agent can do! I am truly sorry your stay wasn't up to standards but I do assure you that all of our products are the same as any other IHG hotel.

3 out of 5
We didn’t like that the only entrance with our keys was the front main door and our keys wouldn’t work on the room doors like they should. It took us forever to get in our room. We even went and got a new key but it didn’t help much. The side door that they said should work only worked 1 time. The room next to us had problems getting into their room also. That was annoying. Something needs to be changed. The Shower Gel ran out which should be filled every day. That’s especially bad since that’s the only soap there is to use since they don’t give you bars off soap anymore. The room was nice but It was a little disappointing.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by front office manager

I am so sorry that happened! If there is anything I can do call the hotel directly and we can sort out any problems

1 out of 5

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 6, 2021 by s

Thank you for your review

1 out of 5
I reserved the room for 2 nights and on the 2nd night I got a 1am wake up call from the front desk telling me that they already had me checked out from the previous day and that if I wanted to continue to stay in there for the night I needed to go down right away and give them my card and ID number. Mind you I didn't fall asleep until midnight because we had been at my daughter's volleyball tournament all day and I had other things going on after we got back. So I was not happy to be woken up after only an hour of sleep for a clerical error on their part. There was plenty of times they could have informed me of the issue but they didn't. Also there was only a partial roll of toilet paper in our room when we checked in and the towels were just thrown up on the rack. They could have been used towels that just got refolded for all I know. I requested to have the manager call me tomorrow so we shall see if that happens. Because quite frankly I am pissed about the whole stay and I will make sure to never stay there again.

Posted by on Feb 14, 2021

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4 out of 5

Posted by on Mar 2, 2020

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5 out of 5
The staff was great and breakfast was more delicious than other budget hotels.

Posted by , from San Fransisco Bay Area on Feb 12, 2020

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5 out of 5
The staff went out of their way to help us. I was very impressed with the service. Breakfast was wonderful.

Posted by , from Albuquerque NM on Dec 22, 2019

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4 out of 5
Staff is very nice and helpful. The consistency at Holiday Inn Express is very helpful when booking a room on line.

Posted by on Nov 3, 2019

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3 out of 5
Convenient enough and fit the whole family, but a little expensive, lacking amenities, room was tight and simple.

Posted by , from Utah on Oct 21, 2019

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5 out of 5
Overall great. Quite, close to everything. Staff was great except the woman inn the kitchen. She was complaing.

Posted by on Jul 31, 2019

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About the Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel

Location 712 South Utah Valley Drive, American Fork, UT 84003

Property Features

Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel offers its guests an indoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Business amenities include a business center and a meeting room. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1533 square feet (138 square meters). Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel. Self parking is free. This American Fork hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • 1533 sq ft of conference space
  • 138 sq m of conference space
  • Deli
  • Business facilities
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: American Fork Station (5 km / 3.1 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Express & Suites American Fork - North Provo, an IHG Hotel offers 80 air-conditioned accommodations with safes and complimentary newspapers. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, complimentary toiletries, and hair dryers. This American Fork hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Hydromassage showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Toothbrush and toothpaste available

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per pet, per night, plus a deposit of USD 25 per stay
  • Maximum 3 per room
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express American Fork North Provo
  • Holiday Inn Express Provo Hotel American Fork North
  • Holiday Inn Express American Fork North Provo Hotel
  • Holiday Inn Express American Fork North Provo
  • Holiday Inn Express Suites American Fork North Provo
  • Hotel Holiday Inn Express & Suites American Fork - North Provo
  • Holiday Inn Express Suites American Fork North Provo
  • Holiday Inn Express Provo Hotel
  • Holiday Inn Express Provo
  • Express American Fork Provo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.