6/10 Okay
Iaroslavna
Aug 19, 2025
It is definitely not a 5* hotel. It doesn’t offer a variety of services that such a hotel should offer.
You are getting only 2 thin low quality towels for a day, and the robes are not better quality either. No one will bring you fresh towels in the afternoon as there is no turn down service. Your bathroom toiletries won’t be replenished for the whole duration of your stay. There is no minibar. The hotel cuts corners everywhere, even jeopardizing hygiene. There are no plastic bags in garbage bins, not even for the bin in the bathroom. You are not getting a full box of paper tissues, but a few pieces. The breakfast room resembles a bistro without tablecloths where you have to catch a waiter to get more coffee. The breakfast is not a match for other 5* hotels.
The superior room with a “grand view” that I booked, looks nothing like it does in the photos. It’s a tiny room with no extra seating area, no bathtub, and no floor to ceiling unobstructed view. The “grand view” is partially blocked by a solid balcony wall. Also, there is a very unpleasant smell of sewage near the hotel that is noticeable on the first floor and in the breakfast area. If you are used to 5* hotels, you may wish to look somewhere else.
Iaroslavna
Stayed 3 nights in Jun 2025
