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Swan Garden Hotel

3.0 star property
3-star hotel near Regency Specialist Hospital

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Photo gallery for Swan Garden Hotel

Executive Premier | 1 bedroom, desk, blackout drapes, free WiFi
Daily buffet breakfast (MYR 20 per person)
Lobby
Standard Double Room, Shared Bathroom | Bathroom | Hair dryer, towels, soap, shampoo
Reception

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750
  • Regency Specialist Hospital
    ‪5 min walk‬
  • AEON Tebrau City
    ‪11 min drive‬
  • Johor Bahru City Square
    ‪16 min drive‬
  • Johor Bahru (JHB-Senai Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows | 1 bedroom, desk, blackout drapes, free WiFi

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | 1 bedroom, desk, blackout drapes, free WiFi

Deluxe Double Room, 1 Double Bed

  • 200 sq ft
  • Park view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, Ensuite, City View

Superior Twin Room, 2 Twin Beds, Ensuite, City View | 1 bedroom, desk, blackout drapes, free WiFi

Superior Twin Room, 2 Twin Beds, Ensuite, City View

  • 250 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | 1 bedroom, desk, blackout drapes, free WiFi

Family Suite, 3 Bedrooms

  • 580 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Masai

In Masai .At this Masai hotel, you'll be within half a mile (1 km) of Regency Specialist Hospital and 3 miles (5 km) of University of Kuala Lumpur - Malaysian Institute of Industrial Technology. MARA University of Technology Pasir Gudang Campus is within 3 miles (5 km) and AEON Tebrau City is within 9 miles (15 km).

What's nearby

  • Regency Specialist Hospital - 5 min walk - 0.3 miles
  • University of Kuala Lumpur - Malaysian Institute of Industrial Technology - 7 min drive - 2.6 miles
  • AEON Tebrau City - 11 min drive - 7.6 miles
  • Johor Bahru City Square - 16 min drive - 11.8 miles
  • Night Safari - 26 min drive - 17.6 miles

Getting around

  • Kempas Baru Station - 20 min drive
  • Sembawang Station - 24 min drive
  • Senai International Airport (JHB) - 41 min drive

Restaurants

  • ‪Restoran Habib - ‬3 min walk
  • ‪ZUS Coffee Bandar Seri Alam - ‬3 min walk
  • ‪The J - ‬5 min walk
  • ‪Restoran Osman - ‬1 min walk
  • ‪Pizza Hut - ‬1 min walk

About this property

Swan Garden Hotel

3-star hotel near Regency Specialist Hospital
There's a restaurant on site. WiFi is free in public spaces. Event space at this hotel measures 5640 square feet (524 square meters) and includes a conference center. A rooftop terrace, barbecue grills, and a vending machine are also featured at the business-friendly Swan Garden Hotel. Free self parking is available.
  • 103 guestrooms or units
  • 4 levels
  • 5640 sq ft of conference space
  • 524 sq m of conference space
  • Terrace on the roof
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Elevator
  • Dining venue
Swan Garden Hotel offers 103 accommodations with complimentary bottled water and blackout drapes/curtains. 32-inch flat-screen televisions come with premium satellite channels. This Masai hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Malay

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  • Air conditioning
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Property amenities

Family friendly

  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 20 for adults and MYR 10 for children
  • A restaurant

Things to do

  • Billiards/pool table

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private or shared bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Swan Garden Hotel

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MYR 20 for adults and MYR 10 for children
  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Frequently asked questions

How close is Swan Garden Hotel to the airport?

Swan Garden Hotel is 22.6 mi (45-min drive) away from the Seletar Airport (XSP) airport, the closest popular airport to the property.

Does Swan Garden Hotel have an airport shuttle?

Airport shuttle services are not available at Swan Garden Hotel.

How close is Swan Garden Hotel to the beach?

This hotel is 14.1 mi (28-min drive) from Country Garden.

Does Swan Garden Hotel offer free breakfast?

Free breakfast isn’t provided at Swan Garden Hotel, but buffet breakfast is offered for a fee of MYR 20 for adults and MYR 10 for children. It's available every day from 7:00 AM to 10:00 AM.

Is there a casino at Swan Garden Hotel?

No, there is no casino at this hotel.

What time is check-in at Swan Garden Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Swan Garden Hotel?

This hotel offers free self parking.

Does Swan Garden Hotel have a pool?

Swan Garden Hotel does not have a pool.

Does Swan Garden Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Swan Garden Hotel have a spa?

There are no spa services available at this hotel.

How close is Swan Garden Hotel to downtown Masai?

Swan Garden Hotel is 1.9 mi away from Masai.

Swan Garden Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 27 reviews
Rating 8 - Good. 14 out of 27 reviews
Rating 6 - Okay. 5 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Jamilah umar

Stayed 2 nights in Jan 2023

8/10 Good

Rizal

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 1 night in Oct 2022

8/10 Good

Nordin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Stayed 12 nights in Sep 2020

4/10 Poor

Verified traveler

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with family
The restaurant staff not aware of my break fast booking [Vegetarian]. and when i request she was not friendly way taking my message.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The aircon was a bit noisy. Bathroom not as clean as possible.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, facilities, comfort, the staff, a very peaceful and safe area.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to complain about the facilities but during weekend the Uptown nearby can be quite busy and noisy.
Stayed 2 nights in Feb 2019

8/10 Good

Adrena

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More specific about the toilet attachment.
Stayed 3 nights in Jan 2019

8/10 Good

Zameer, Johor

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with many eateries in the surrounding. The location is convenient.
Stayed 3 nights in Oct 2018

8/10 Good

SamaulAK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just right for short stay

Very convenience with surrounding walking distance facilities
Stayed 1 night in Mar 2018

6/10 Okay

Zabidah

Liked: Staff & service
Near to Uptown so convenient to get variety of food easily

10/10 Excellent

Nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018

2/10 Terrible

Lovely, Singapore

Disliked: Property conditions & facilities, room comfort

Extremely Disappointing

On the day of check-in, approximately 1 to 2pm, hotel staff emailed me saying, cannot access expedia website, therefore my booking is cancelled. When I called to check, she recommended a higher pricing garden room and I have to pay more for it, which I find totally unreasonable and ridiculous. I was also on my way there at the moment. I have to stop and call expedia and was assisted by Prakash from customer service. He was a pleasant officer and was helpful, but the info given by him was incorrect. I booked a family suite and also confirmed with him, if it comes with 2 bedrooms and he said yes absolutely thrice. I have the call recording as well. Upon reaching the hotel, I was given a pathetic single room, which has a queen bed and 2 single beds on the floor. I felt very uncomfortable and 1st time experiencing all this last min negatives issues. When I check with the recep, she said she has no others rooms. Breakfast time, when we enter, no staff to greet, instead were chit chatting away within them. Closed restaurant has mosquitoes on food. We felt uncomfortable as we friends 2 males & 2 females has no privacy and the price paid 189RM per night is NOT WORTH IT AT ALL! On the first day night, the male recep refuse to call taxi for us saying the service is unavailable and was busy shaking legs and texting in his mobile while we stand there looking at him. It was very irritating. The service level is very bad. WE ARE UNHAPPY CUSTOMERS! I would never recommend this hotel to any

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Mun Seong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities

Acceptable hotel to stay

One of the better available hotel in the vicinity. Reasonable rates. Surrounding is good & convenient. I had stayed in the hotel for 7 consecutive days. Need improvements in housekeeping.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Convinience spot while in Masai.

It's sufficient enough for the price. Wi-fi a bit weak.

10/10 Excellent

Muhammad Azman, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two days business in johor

It very comfortable as shops are within the arms length of the hotel. The staff are friendly and helpful. Rooms are clean and comforting.