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Sercotel The Gallery By KLR

Property class: 3
3-star hotel near Quinta Avenida

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Photo gallery for Sercotel The Gallery By KLR

Pool
Standard Room
Private kitchen
Poolside bar
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
Av. Constituyentes esquina 15 NTE, Playa del Carmen, QROO, 77720
  • Place, Quinta Avenida
    ‪3 min walk‬
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪8 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪57 min drive‬

Room options

View all photos for Basic Studio

Basic Studio | Premium bedding, WiFi (free)

Basic Studio

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Standard Room | Premium bedding, WiFi (free)

Standard Room

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Apartment, 1 Bedroom

Premium bedding, WiFi (free)

Apartment, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

Premium bedding, WiFi (free)

Apartment, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

Penthouse, 1 Bedroom

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

Penthouse, 2 Bedrooms

  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Playa del Carmen

Seaside stay .Within a 10-minute walk of this Gonzalo Guerrero hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Quinta Alegría Shopping Mall and Nuestra Senora del Carmen Catholic Church are also within half a mile (1 km).

What's nearby

  • Quinta Alegría Shopping Mall - 2 min walk - 0.1 miles
  • Quinta Avenida - 3 min walk - 0.2 miles
  • Central Square - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 8 min walk - 0.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Ah Cacao Chocolate Café - ‬3 min walk
  • ‪La Vagabunda - ‬5 min walk
  • ‪El Fogón - ‬4 min walk
  • ‪Señor Frogs - ‬4 min walk
  • ‪Aldo's - ‬4 min walk

About this property

Sercotel The Gallery By KLR

3-star hotel near Quinta Avenida
As a guest of Sercotel The Gallery By KLR, you'll find 2 outdoor swimming pools, a 24-hour fitness center, and a children's pool. There's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, spa services, and multilingual staff are also featured at Sercotel The Gallery By KLR.

This 3-star Playa del Carmen hotel is smoke free.

  • 160 guestrooms or units
  • Meeting rooms
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Sercotel The Gallery By KLR offers 160 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Beds feature premium bedding. LCD televisions come with Netflix.

Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services.

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La Pasion Hotel Boutique by Bunik
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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,201 reviews
$42 nightly
The price is $54
Aug 27 - Aug 28
Total with taxes and fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Food and drink

  • Daily continental breakfast available 6:00 AM to 11:00 AM for a fee: USD 12 for adults and USD 8 for children
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's pool
  • TV in common areas
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium channels
  • Netflix

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.44 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 12 for adults and USD 8 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Sercotel Gallery KLR Aparthotel Playa del Carmen
Sercotel Gallery KLR Aparthotel
Sercotel Gallery KLR Playa del Carmen
Aparthotel Sercotel The Gallery By KLR Playa del Carmen
Playa del Carmen Sercotel The Gallery By KLR Aparthotel
Aparthotel Sercotel The Gallery By KLR
Sercotel The Gallery By KLR Playa del Carmen
Sercotel Gallery KLR
Sercotel Gallery Klr Carmen
Sercotel The Gallery By KLR Hotel
Sercotel The Gallery By KLR Playa del Carmen
Sercotel The Gallery By KLR Hotel Playa del Carmen

Frequently asked questions

How close is Sercotel The Gallery By KLR to the airport?

Sercotel The Gallery By KLR is 22.1 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Sercotel The Gallery By KLR have an airport shuttle?

Airport shuttle services are not available at Sercotel The Gallery By KLR.

How close is Sercotel The Gallery By KLR to the beach?

This hotel is a short 8-minute walk from Playa del Carmen Main Beach and 7-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Sercotel The Gallery By KLR offer free breakfast?

Free breakfast isn’t provided at Sercotel The Gallery By KLR, but continental breakfast is offered for a fee of USD 12 for adults and USD 8 for children. It's available every day from 6:00 AM to 11:00 AM.

Is there a casino at Sercotel The Gallery By KLR?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at Sercotel The Gallery By KLR?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Sercotel The Gallery By KLR?

Free parking is not available at this hotel.

Does Sercotel The Gallery By KLR have a pool?

Sercotel The Gallery By KLR features 2 outdoor pools and a children's pool.

Does Sercotel The Gallery By KLR have a spa?

This hotel doesn't have a spa, but it does offer spa services.

How close is Sercotel The Gallery By KLR to downtown Playa del Carmen?

Sercotel The Gallery By KLR is 0.1 mi away from Playa del Carmen.

Sercotel The Gallery By KLR Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 43 out of 84 reviews
Rating 8 - Good. 31 out of 84 reviews
Rating 6 - Okay. 4 out of 84 reviews
Rating 4 - Poor. 2 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en el hotel es excelente, limpio y asombroso. A la ves el personal es súper atento y amable
Stayed 1 night in Apr 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Très belle hôtel, propre et à proximité de tout autant à pied quand voiture. Personnel courtoie, mais peu renseigné, dès que j'ai fini de faire mon check-in on m'a avisé que la compagnie de gestion Sercotel allait partir le 10 mars, mon séjour était du 6 au 13 mars. Donc, qu'il n'était pas certain s'il y allait avoir une nouvelle équipe d'entretiens ménager et de réception. De plus, sur le site web on indiquait qu'il y avait un restaurant sur place avec un bar et il n'y avait rien, les commodités était quasi inexsitants, très décevant. 2 belles piscines avec gym et cinéma maison, mais non-fonctionnel.
Stayed 7 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a condo property that has rentals as well as Owner’s for a blended residential experience. Other guests not as respectful of the noise they generate as sound echos, but did close doors/quiet down when asked. The king studio is a large hotel type room as it is largely the bed and spacious bathroom. Full size fridge and efficiency kitchen, utensils, and cooking items for longer stays. Unit also had a balcony overlooking the central pool and there is also a smaller roof pool. Pool towels supplied in room. WiFi service was spotty due to not working in room, but one can piggyback off other rooms. Good location a couple blocks from 5th ave and it is quiet for PDC. Fantastic clean eating restaurant, Moots, around the corner; currency exchange/Oxxo across street, and ADO Alterna/Walmart 10 min walk away. Would stay again due to low key atmosphere, cleanliness, and location.
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

JAMIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE UBICACION , TODO CERCA , INSTALACIONES NUEVAS . FALTA DEL PERSONAL UNA MEJOR ATENCION, NO FUE MALA PERO A VECES NO RESPONDIAN BIEN X EJEMPLO PEDI TOALLA NUNCA ME LLEGO, PEDI JABON NUNCA ME LLEGO , SON PEQUEÑOS DETALLES QUE SE PUEDEN MEJORAR
Stayed 4 nights in Mar 2020
Verified review

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location Location Location

Loved the location , very friendly clean and safe . Met some really nice people , the cleaning staff were excellent. I was disappointed that it advertised breakfast restaurant on the roof top and swim up bar , but they were not opened or staffed at all Several areas with open stairs had no railings . But I did see them installing rails the day I checked out in some areas Overall I would definitely stay there again The restaurants in the area were amazing Thanks
Stayed 7 nights in Feb 2020
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Rooftop pool area was amazing. Cleaning staff were on the ball. Great location. The one neagtive is the pool bar and roof top bar were not staffed.
Stayed 9 nights in Feb 2020
Verified review

10/10 Excellent

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacances extraordinaires au Sercotel The Gallery

Nous avons passé 2 semaines extraordinaires. Le personnel est très souriant et accueillant. Cet hôtel est d'une propreté impeccable. L'hôtel est tellement bien situé. Que dire de la piscine sur le toit qui est fabuleuse. Hôtel neuf près de tout. La 5e avenue et la plage sont à quelques minutes. Décidément nous recommandons cet hôtel et c'est certain que nous reviendrons l'an prochain. Jacques Gagnon Repentigny , Québec
Stayed 14 nights in Jan 2020
Verified review

8/10 Good

Heli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice place to stay with friends!
Stayed 14 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Upon check in with 3 single adults They gave us one key “” that’s all they give out “” we heard every time we asked Needless to say it was VERY inconvenient for us And you needed the key to open and lock the door
Stayed 8 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfekt läge

Riktigt bra läge för en vistelse i Playa. Rummen är rymliga och fräsha. Vill man fly vimlet i staden är takpoolen ett perfekt ställe där man kan njuta av både sol och skugga ovanför staden.
Stayed 4 nights in Feb 2020
Verified review

10/10 Excellent

ENRIQUE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

exelente

agradable y muy recomemdable
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa del Carmen

Je recommande Sercotel . Très belle place superbe. Merci
Stayed 28 nights in Jan 2020
Verified review

8/10 Good

barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely new hotel

The hotel is lovely,very clean and maintained well. Our room was over the garage exit so we did experience some noise but most rooms would not have that problem. The pools were lovely and not busy. Great location,near everything. Great for restaurants,bars and walking but no loud music. Lovely views from roof top pool and a little restaurant not used much. Staff were lovely and our room was immaculate. There was some chatter from staff in the morning who probably don’t realize sounds echo in the halls but nothing really. Great price and I would recommend anybody stay there.
Stayed 6 nights in Jan 2020
Verified review

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nytt och fräscht

nybyggt fantastiskt fräscht designhotell mitt i centrum.
Stayed 13 nights in Jan 2020
Verified review

10/10 Excellent

Sol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1 bedroom beautiful condo with a full kitchen! Everything was super clean and great condition!
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Sarahi

Liked: Property conditions & facilities, room comfort

Departamentos nuevos y muy bien ubicados

El departamento esta muy nuevo, super bien situado a menos de 5min caminando de la 5ta avenida. Los departamentos tienen de todo lo esencial para la estancia. Lo único que mejoraría es la atención por parte del staff, nosotros tuvimos un inconveniente con un recepcionista que no nos supo solucionar nuestras dudas, sin embargo al día siguiente otra chica que estaba en recepción, fue resolutiva.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vill man ha bra fint rymligt lägenhetshotell så är det perfekt. Fräscht och nära till allt! Det finns pool och bar på hotellet, dock inte så mysigt och man kan inte beställa så mycket från baren. dessutom var barens öppettider få på dagen.
Stayed 12 nights in Dec 2019
Verified review

8/10 Good

Hanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt sted til fornuftig pris

God beliggenhed i forhold til strand og by. Alt ligger inden for kort afstand. Lejligheden var rummelig og fint indrettet, og med en stor terasse. Madrassen var lidt hård. Den på sovesofaen var faktisk bedre. Men det er jo smag og behag. Lækkert pool område på taget, det er dog ærgerligt at der står en kompressor og larmer temmelig meget hele tiden. Den kunne godt gemmes bedre væk. Kunne godt have ønsket at der var bedre skiltning om hvor man kunne finde de forskellige ting i bygningen. En lille bog i lejligheden med informationer om bygningen, regler, området mm ville være en god ide. Internettet fungerede upåklageligt. Alt i alt havde vi en god uge
Stayed 8 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Wir waren zu 6. in einem Apartment. Zwei Schlafzimmer, eine Schlafcouch. Zwei Badezimmer. Ausstattung mit eigener Küche war OK. Die Lage war top.
Stayed 11 nights in Dec 2019
Verified review

10/10 Excellent

Isaxel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emplacement parfait, super pratique, l’accueil est toujours chaleureux, tout était parfait. Pour les souhaits : on aurait aimé une table pour manger ensemble car nous étions 4. Des patins sous les pieds de chaises seraient aussi appréciés car l’isolation phonique n’est pas bonne et on entend beaucoup les voisins. Mais super adresse qu’on recommanderait avec plaisir.
Stayed 15 nights in Dec 2019
Verified review

8/10 Good

Tove

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hög standard och trevlig personal

Nytt fräscht och bra rooftopområde!
Stayed 5 nights in Dec 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
넓은 3 개의 방, 매우 깨끗한 시설, 보안 좋음, 몰과 중심가 접근성 좋음.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Playa vacation

Very comfortable for our entire family of 5 with two separate rooms and bathrooms and a small kitchen and living area. This is not an hotel but a condo building of which only 80 of the rooms are rented as hotel rooms, so not all the amenities are working for example the spa and the bar at the downstairs pool are closed. The parking is large and we had no problem parking our car, just the entrance and exit are very tight so I’m glad we had a compact car. The location is great, very close to 5th avenue and the beach, and also to Mega supermarket. The traffic on the street could be loud sometimes but we slept well anyway. They have a great cinema room you can rent for 2-3 hours and we just logged to Netflix and watched movies on one of the rainy days. The staff is very nice and helpful. We left for a road trip for a few days and left some of our luggage for safety keeping. There is also a safe in the room. Overall great place. Downstairs there are a few restaurants. We highly recommend Moshe Cube that has very tasty ethnic food and nice staff.
Stayed 6 nights in Dec 2019
Verified review

10/10 Excellent

Samer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bästa boendet i Playa Del Carmen

Riktigt trevlig och hjälpsam personal. Ett av dem bästa och prisvärda hotellet i PDC. Finns inget att klaga på. Det ingår även städning och byte av handduk så det är mer som en hotell än Condo. Fräsch gym och härliga pooler. Super grym service och det är verkligen ingenting att klaga på.
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was pleasant and enjoy the room and the location easy to find
Stayed 3 nights in Dec 2019

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