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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
5-star beachfront property near El Camaleón Mayakoba Golf Course
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Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
Garden
8 bars/lounges, 2 poolside bars, beach bar
View from room
Exterior detail

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • All inclusive
  • Bar
  • Hot Tub
  • Breakfast included
  • Parking included

Explore the area

View in a map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪56 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area | 42-inch plasma TV with satellite channels, TV

Suite, Round Bed, Swimout (Honeymoon)

  • 882 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room, Swimout (Platinum)

7.0 out of 10
Good
(4 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite (deluxe)

8.2 out of 10
Very good
(90 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

1 bedroom, free minibar, in-room safe, desk

Junior Suite, Hot Tub (deluxe)

7.4 out of 10
Good
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon) | 1 bedroom, free minibar, in-room safe, desk

Suite, Round Bed (Honeymoon)

8.0 out of 10
Very good
(1 review)
  • 884 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

1 bedroom, free minibar, in-room safe, desk

Deluxe Room (Platinum)

7.8 out of 10
Good
(15 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe) | 1 bedroom, free minibar, in-room safe, desk

Junior Suite, Pool Access ((Swimout) Deluxe)

9.2 out of 10
Wonderful
(59 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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Exterior

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  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 134 reviews
$151 nightly
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Sep 8 - Sep 9
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About the neighborhood

Playa del Carmen

Beachside getaway.You'll find Playa Xcalacoco and Chun-Zumbul (diving site) within 2 miles (3 km) of this property. Punta Esmeralda Beach and Gran Coyote Golf are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 16 min walk - 0.9 miles
  • Gran Coyote Golf - 6 min drive - 2.0 miles
  • El Camaleón Mayakoba Golf Course - 6 min drive - 2.0 miles
  • Playa del Carmen Main Beach - 12 min drive - 5.7 miles
  • Tres Rios Ecopark - 13 min drive - 5.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Restaurante Hacienda - ‬15 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Sunset restaurant - ‬13 min walk
  • ‪La Hacienda - ‬7 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

5-star beachfront property near El Camaleón Mayakoba Golf Course
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and a hot tub. There are 6 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business center on site. Event space at this property measures 6426 square feet (597 square meters) and includes conference space. A nightclub, a fitness center, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Spa
  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 42-inch plasma TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

This property enforces a strict dress code in the restaurants.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on December 31, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the airport?

Platinum Yucatan Princess Adults Only - All Inclusive is 26.2 mi (288-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of Sep 7, 2025, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on Sep 8, 2025 start from $272.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Platinum Yucatan Princess Adults Only - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Platinum Yucatan Princess Adults Only - All Inclusive .

How close is Platinum Yucatan Princess Adults Only - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Platinum Yucatan Princess Adults Only - All Inclusive offer free breakfast?

Platinum Yucatan Princess Adults Only - All Inclusive offers free buffet breakfast every day from 7:00 AM to 10:00 AM.

Is there a casino at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, there is no casino at this property, but Riviera Gran Casino (13-min drive) is nearby.

What time is check-in at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in start time: 3 PM; Check-in end time: midnight.

Is there free parking at Platinum Yucatan Princess Adults Only - All Inclusive ?

This property offers free self parking.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Platinum Yucatan Princess Adults Only - All Inclusive features 13 outdoor pools.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a restaurant?

Platinum Yucatan Princess Adults Only - All Inclusive is home to Yucatan, which features international cuisine.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a spa?

Pamper yourself with a day at Princess Spa Platinum, where you can enjoy deep-tissue massages, body treatments, and facials.

How close is Platinum Yucatan Princess Adults Only - All Inclusive to downtown Playa del Carmen?

Platinum Yucatan Princess Adults Only - All Inclusive is 4 mi away from Playa del Carmen.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1513 out of 2815 reviews
Rating 8 - Good. 673 out of 2815 reviews
Rating 6 - Okay. 350 out of 2815 reviews
Rating 4 - Poor. 142 out of 2815 reviews
Rating 2 - Terrible. 137 out of 2815 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ivelisse

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The staff is amazing. The food could be better. Main pool closed early 2 days in a row, thankfully we had a swim out room.
Stayed 4 nights in Jul 2025

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Id definitely stay there again. The only thing that was disappointing was the beach. There was a storm a few days before our arrival and made the beach have ALOT of seaweed therefore making the beach smell gross and unsuitable to swim. Other then that. It was great.
Stayed 1 night in Jun 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Israel was my fav !! He was helpful and nice and personable ! He took care of me with my bags to my excursions.
Stayed 3 nights in Jun 2025

10/10 Excellent

Joseph Pearson

Stayed 5 nights in Jun 2025

10/10 Excellent

Marcia

Stayed 5 nights in May 2025

10/10 Excellent

Gina Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful! Great decor and ambiance. The staff was extremely helpful and friendly. The food was amazing in all restaurants including the buffet. Shot out to the entertainment crew for always keeping us entertained in the pool and also with the evening shows. The gentleman in the bellhop Cristian and Enrique were awesome throughout our entire stay. Always greeting us and making great suggestions!!
Stayed 6 nights in May 2025

8/10 Good

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent property
Stayed 6 nights in May 2025

10/10 Excellent

Marfrid

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property perfect for a relaxing vacation.
Stayed 3 nights in Jun 2025

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
They had friendly informative staff
Stayed 4 nights in May 2025

10/10 Excellent

Rhett Tyler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fabulous, the food, the staff, the swim out, the service and the rooms. I would definately recommend.
Stayed 7 nights in May 2025

4/10 Poor

Harry

Disliked: Cleanliness, amenities
I was truly disappointed with my stay. I came for a friends wedding and the beach smelled worse than you can imagine. Literally stepped off of the shuttle dropping us off at the resort and even from the lobby the smell was outrageous. The main individual organizing the weddings genuinely one of the most rude individuals I have ever met. A wedding is meant to be such a special day and we flew in to DJ the wedding specially for this couple and the wedding planner named
Stayed 7 nights in May 2025

8/10 Good

Rebecca

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The resort food was surprisingly great! Everything was clean and we felt comfortable during our stay. Everyone was very kind as well. We did wish that we knew about all of the seaweed and probably should have researched more information prior. We also appreciated the cheap shuttle to Playa del Carmen and the ease of that transportation. I even accidently lost my phone- it fell under my pool chair instead of going into my bag and the workers kindly kept it and returned it no issues.
Stayed 5 nights in May 2025

10/10 Excellent

Eduardo

Stayed 1 night in Apr 2025

4/10 Poor

Leah

Traveled with group
Disliked: Staff & service, amenities
At first i thought it was fine. Staff seemed nice and everyone was very friendly and welcoming. I was travelling alone but meeting up with friends who were staying in an AirBnB in PDC. So on my third of four nights, one of them decided to stay with me. I had thought that I could add him to my reservation without a ton of issue. Neither of us were trying to "sneak in" or do anything of the sort! However, upon getting to the security at the front, we were treated like TOTAL CRIMINALS. Past that, we were extremely upfront about my name, my room number, that we was my guest and we were headed STRAIGHT to the lobby to get him signed in and added. I never expected to not be charged, nor did he. BUT WOW, I mean the hoops they put us through when trying to legitimately add him to my room. You would think that we had done something, anything, to give the impression that we had some sort of plan to rip off the hotel. The second night they made him check out and check back in again when I'd clearly stated when we got there that I was adding him for TWO nights. For the second night, they tried to hold his passport!! That's when I'd had enough and I guess my $530 for literally a day and a half was not sufficient. It's not just that they have their rules, I have stayed at many many all inclusives and I get that every guest needs to be paying to be there. It was the way we were being treated like TOTAL CRIMINALS that was just so disgusting and unwarranted!
Stayed 4 nights in May 2025

6/10 Okay

Angela d

Traveled with family
Liked: Cleanliness
Nice property, the music at the main pool wasn’t diverse. The entertainment team was good I expected more I guess. The staff not all weren’t the friendliest, I felt bothersome sometimes when asking for help. I don’t plan on returning.
Stayed 6 nights in May 2025

10/10 Excellent

Hamza El

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel experience I had !!
Stayed 7 nights in May 2025

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great food, nice staff
Stayed 4 nights in May 2025

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is very friendly. The grounds are well kept. The room’s & furnishings are extremely outdated, crumbling & broken. Will not return or recommend this property.
Stayed 7 nights in May 2025

10/10 Excellent

Hallah

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

6/10 Okay

Scott

Traveled with partner
They did very little to clear the beach of the seaweed. The smell from it was so bad. Pretty sure our waiter did something to my GF’s drink and she was sick the whole trip. He was so aggravated we didn’t purchase a bottle of wine.
Stayed 3 nights in May 2025

8/10 Good

Christina Lou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Janna

Traveled with group
Liked: Amenities, property conditions & facilities
Beautiful resort overall and food was delicious. However, room service took 2-3 hours to come and would often not bring drinks unless reminded to. House service also did not replace the sheets at any point but just made the bed.
Stayed 7 nights in May 2025

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff. We enjoyed our stay.
Stayed 4 nights in Mar 2025