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Eleven By Bfh

3.5 star property
3.5-star hotel near Quinta Avenida

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Photo gallery for Eleven By Bfh

Beach nearby, white sand, beach cabanas
Terrace/patio
Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers
Television
Standard Double Room | Minibar, iron/ironing board, free WiFi, bed sheets

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
Gonzalo Guerrero Ii Mz 26 Lt 4, Playa del Carmen, ROO, 77710
  • Place, Quinta Avenida
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪10 min walk‬
  • Place, Mamitas Beach
    ‪12 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪65 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | Minibar, iron/ironing board, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | Minibar, iron/ironing board, free WiFi, bed sheets

Standard Quadruple Room

  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Playa del Carmen

Oceanside stay.Within a 15-minute walk of this Gonzalo Guerrero hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Mamitas Beach and Playa del Carmen Maritime Terminal are also within 2 miles (3 km).

What's nearby

  • Quinta Alegría Shopping Mall - 6 min walk - 0.4 miles
  • Quinta Avenida - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 10 min walk - 0.5 miles
  • Mamitas Beach - 12 min walk - 0.7 miles
  • Playa del Carmen Maritime Terminal - 19 min walk - 1.1 miles

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪El Fogón - ‬2 min walk
  • ‪Vips Constituyentes - ‬2 min walk
  • ‪Don Sirloin - ‬2 min walk
  • ‪El Nativo - ‬1 min walk
  • ‪La Ceiba de la 30 - ‬2 min walk

About this property

Eleven By Bfh

3.5-star hotel near Quinta Avenida
Free breakfast is served daily. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at Eleven By Bfh.

This 3.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 5 levels
  • Continental breakfast (free)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Poolside lounge chairs
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • No smoking on site
Eleven By Bfh offers 18 air-conditioned accommodations with minibars and ceiling fans. Rooms open to balconies. 32-inch flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, and bidets. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM

Things to do

  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 32-inch flat-screen TV with cable channels

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 4:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests are required to contact this property by telephone, text message, or WhatsApp prior to arrival to arrange check-in.

Renovations and closures

This property is closed from March 11 2025 to March 10 2027 (dates subject to change).

Access methods

Front desk (limited hours), lockbox

Pets

  • Pets and service animals are not allowed at Eleven By Bfh

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 8 years old or younger stays free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 56 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: PayPal
Cashless transactions are available
Heating is not provided
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, cash, mobile payments, and PayPal. Heating is not provided. Onsite parties or group events are strictly prohibited. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM.
  • One child 8 years old or younger stays free in the same room as the parent or guardian when using existing bedding. Children may not be eligible for free breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Eleven by BFH Hotel
Eleven by BFH Playa del Carmen
Eleven by BFH Hotel Playa del Carmen

Frequently asked questions

How close is Eleven By Bfh to the airport?

Eleven By Bfh is 21.9 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Eleven By Bfh have an airport shuttle?

Airport shuttle services are not available at Eleven By Bfh.

How close is Eleven By Bfh to the beach?

This hotel is a short 14-minute walk from Playa del Carmen Main Beach and 14-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Eleven By Bfh offer free breakfast?

Eleven By Bfh offers free continental breakfast every day from 7:30 AM to 11:00 AM.

Is there a casino at Eleven By Bfh?

No, there is no casino at this hotel, but Riviera Gran Casino (10-min walk) is nearby.

What time is check-in at Eleven By Bfh?

Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. A fee applies for early check-in.

Is there free parking at Eleven By Bfh?

Free parking is not available at this hotel.

Does Eleven By Bfh have a pool?

Eleven By Bfh features an outdoor pool. Guests can enjoy pool access from 9:00 AM to 9:00 PM.

Does Eleven By Bfh have a spa?

There are no spa services available at this hotel.

How close is Eleven By Bfh to downtown Playa del Carmen?

Eleven By Bfh is 0.3 mi away from Playa del Carmen.

Eleven By Bfh Reviews

Reviews

6.8
Rating 10 - Excellent. 14 out of 46 reviews
Rating 8 - Good. 12 out of 46 reviews
Rating 6 - Okay. 3 out of 46 reviews
Rating 4 - Poor. 9 out of 46 reviews
Rating 2 - Terrible. 8 out of 46 reviews

7.0/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities
It was a nice property
Stayed 7 nights in Dec 2024

4/10 Poor

Claudia

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s not a hotel it’s considered an Airbnb nothing like the pictures. Listed as 3.5 stars it’s a 2
Stayed 5 nights in Dec 2024

4/10 Poor

Juliana Venancio

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Eu sou a pessoa que sempre acha que os comentários ruins dos hoteis são exageros ,porém a realidade do Hotel Elevem é pior do que está escrito nos comentários , lugar sujo, chuveiro não esquenta e com pouca vazão de água , atendimento péssimo e me recusei andar 4 quadras pra tomar um café da manhã péssimo , o que me ocasionou um gasto extra . Não voltaria e não recomendo estragar suas férias em um lugar tão ruim .
Stayed 5 nights in Oct 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 4 nights in Mar 2024

10/10 Excellent

Barry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Christopher M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect except the shower isn't strong enough and cold. Thank you :)
Stayed 8 nights in Feb 2024

4/10 Poor

Rob

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't do it

Staff was friendly...that's all
Stayed 7 nights in Dec 2023

4/10 Poor

Angela

Traveled with partner
Huge disappointment. Something always wrong n room - air conditioning leaking then our mini fridge stopped working. One day only cold shower. Cleaning staff not attentive hard to go search for toilet paper twice. Also cheap with towels
Stayed 6 nights in Nov 2023

10/10 Excellent

RAUL, EL PASO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, convenient
Stayed 4 nights in Oct 2023

10/10 Excellent

Pierre

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right smack in the middle of the city .. everything was near by.
Stayed 7 nights in Apr 2023

6/10 Okay

Sean

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was kind and helpful. I would give them all a "10". The rooftop pool was also very nice. However, since our last stay here the condition of the property has deteriorated quite a bit. It was definitely noticeable. The shower would not shut off and the running water kept us up all night. One of the sliding glass doors was off it's track and couldn't be closed. Nobody onsite after 5pm so we had to put up with it all night. We only stayed one of our two booked nights due to the condition. When we asked for a refund for the second night, we were told that they couldn't give it to us and we'd have to get it back from Expedia. We'll see how that goes.
Stayed 2 nights in Mar 2023

2/10 Terrible

Sami

Stayed 1 night in Jan 2023

4/10 Poor

Saad

Stayed 2 nights in Dec 2022

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great option

Great option for the price, location is close to everything without the noise. Friendly and very responsive staff. Clean, and spacious rooms. Great experience
Stayed 5 nights in Dec 2022

4/10 Poor

Marsha

Stayed 7 nights in Oct 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly great price
Stayed 1 night in Nov 2022

10/10 Excellent

BAISHENG

Traveled with group
Liked: Cleanliness, staff & service
Bien, solo los baños están muy chicos y los cristales están casi a punto de caerse
Stayed 1 night in Feb 2025

2/10 Terrible

armando

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

no regreso a ese hotel

no vuelvo!!!
Stayed 1 night in Jan 2025

8/10 Good

STEPHANY ROCIO

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
El personal es muy amable, la habitación es de lo más básica para pasarla bien Pero la limpieza cuando llegamos si dejo de que desear, los vidrios del baño y espejos estaban muy sucios y el baño es muy pequeño
Stayed 5 nights in Jan 2025

6/10 Okay

Julio César

Liked: Staff & service
Disliked: Cleanliness
Maritza me atendió súper bien, me dió todas las indicaciones necesarias del lugar, solo que en los 4 días que estuve no fueron a limpiar y no me hubo cambio de blancos y el control del clima no funcionaba muy bien
Stayed 2 nights in Jan 2025

4/10 Poor

Victor

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Daniela Jimenez

Stayed 5 nights in Sep 2024

8/10 Good

Laura sugey Ibarra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito y comodo para el viaje
Stayed 4 nights in Jul 2024

10/10 Excellent

Liranys

Stayed 2 nights in Jul 2024