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Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

3-star property
One West Street, Pittsfield, MA 1-855-201-7819
4.2 out of 5
Very good!
See all 12 travelocity Reviews

"The hotel rooms are just okay but clean on site restaurant real good but place to park atrocious. " More

By a verified traveler on Fri 30 Dec 2022

Points Of Interest

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Hotel Description

3-star spa hotel perfect for exploring Pittsfield

Heart of Pittsfield

You'll be steps from Berkshire Museum and a 5-minute walk from Colonial Theater. Berkshire Athenaeum and Barrington Stage Company are also within half a mile (1 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.

Standard Room, 2 Double Beds, Accessible (Accessible Tub)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$150* Per night/room Jun 4 - Jun 5

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed with Sofa bed, Pool View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 2 Double Beds (Mobility Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Everyone (3) Couples (2) Family (6)
4 out of 5

Posted by on Feb 28, 2023

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Comment from Hotel Management

Mar 20, 2023 by Chuck General Manager

Dear DamarysThank you for your recent rating of your stay at the hotel. We look forward to your next visit to the Berkshires.

5 out of 5

Posted by on Feb 15, 2023

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Comment from Hotel Management

Mar 7, 2023 by Chuck General Manager

Dear NicoleThank you for your rating of your recent stay at the hotel. I am happy to see that we met all your expectations while you were in the comforts of the hotel.We look forward to your next visit to the Berkshires.

3 out of 5
The hotel rooms are just okay but clean on site restaurant real good but place to park atrocious.

Posted by on Dec 30, 2022

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Comment from Hotel Management

Jan 4, 2023 by GM

Dear Peter,Thank you for your feedback. I'm sorry the parking was an issue. We are working to improve our options in addition to the valet parking. We hope to see you again. Thanks for choosing us.Sincerely,Chuck

4 out of 5
Staff at check-in was super friendly and the process was quick and easy. I was surprised to find that on-property parking was not available, I had to park at a bank around the block (valet was available as well). While there are 3 elevators for this 12 level building, only one was working and it was often too full for additional people. The wait for the elevator was quite long (sometimes almost a half an hour!) My room was on the 10th floor. It was small but very clean and cute, appeared to be recently updated. TV, lamp, coffee pot were not working when I arrived but I fixed the problem (hit reset button on the outlet behind the cabinet.) Beds were comfy, family and I all slept great. Restaurant on site is very nice. I felt a bit underdressed in my sweatshirt. Dinner was terrific. Service was not that great, but it appeared to be due to one server having a bad day (?) Other servers pitched in and got the job done. Was a little disappointed that this location did not have a free breakfast. They did offer a $12pp buffet but we opted to go elsewhere. I did not use the pool but it looked great! Lots of kids having fun. Pool room has a unique bubble-glass ceiling. Hot tub was not functioning. Did not spend much time in the surrounding area but it looked pretty quiet for a Saturday evening. I chose this hotel for its proximity to Jiminy Peak. I would definitely come back.

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 23, 2022 by GM

Dear Laurie, Thank you for your feedback. I am sorry you experienced issues with the parking and elevators. The elevators have been repaired and we are working to renovate our parking areas. We are glad you found the room comfortable. Thanks for choosing us. Sincerely, Chuck

5 out of 5
The staff was very accommodating. We needed a microwave so they sent someone up. The garage was closed so the provided free valet service. The only problem was the hot tub was broken and the pool was so cloudy you could not see the bottom. This is a serious safety issue. Otherwise everything about the place was great!

Posted by on Feb 28, 2022

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Comment from Hotel Management

Mar 3, 2022 by Chuch General Manager

Dear Susan, Thank you for your rating and feedback. The hot tub has been closed since the beginning of COVID. We feel the safety of the guest is important during this time and felt strong enough to close it. I have spoken with Engineering about the pool - the water is crystal clear. We are enhancing our protocols with the pool to make sure it is not cloudy in the future. Thank you for mentioning it to us. We look forward to your next visit of the Berkshires.

4 out of 5
Just your average holiday inn in a small town. Nice

Posted by on Oct 17, 2020

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Comment from Hotel Management

Oct 17, 2020 by Chuck

Dear Anonymous Thank you for choosing us as your hotel needs in the Berkshires and for rating your stay.

4 out of 5
Over all it was a great stay. I would recommend this any one visiting Berkshire

Posted by on Oct 11, 2020

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Comment from Hotel Management

Oct 11, 2020 by Chuck

Dear Anonymous, Thank you for your feedback. We are happy that you enjoyed your stay. We look forward to your next visit to the hotel.

5 out of 5
Wonderful location and staff. Terry at the front desk was kind and accommodating.

Posted by on Sep 21, 2020

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Comment from Hotel Management

Sep 22, 2020 by Chuck

Dear Anonymous, Thank you for your feedback and I'm talking with Terry right now so I am passing on your kind words to him. We look forward to your next visit here at the hotel.

4 out of 5
Staff, cleanliness, location a little upset over pool not being open but they did compensate with free breakfast for us !!

Posted by , from Albany NY on Jun 21, 2020

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Comment from Hotel Management

Jun 28, 2020 by Chuck

Dear Wendy Thank you for your kind words on my staff. With COVID-19 they have been working hard to make sure you are safe while at the hotel. I apologize if the pool not being open affected your stay, but we needed to follow the guide lines for re opening our pool. We look forward to seeing you on your next trip to the Berkshires.

5 out of 5
Easy to find right in the center of town. Fast check in

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 4, 2019 by CHuck Burnick General Manager

Dear Elizabeth, Thank you for your comments. We are glad you found our location convenient. Thank you for choosing us!!!

About the Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel

Location One West Street, Pittsfield, MA 01201

Renovations + Closures

The following facilities or services will be unavailable from August 24 2020 to September 15 2023 (dates subject to change):

  • Sauna

Property Features

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. There are 10 meeting rooms available. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel. Self parking is free. Smoking is allowed in designated areas at this 3-star Pittsfield hotel.

  • 1 building
  • 179 guestrooms or units
  • 12 levels
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi , Free wired internet , Internet access in public areas - high speed

Parking

Free self parking , Free parking nearby

Transport

  • Train station: Pittsfield Intermodal Transportation Center (0.6 km / 0.4 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel offers 179 accommodations with coffee/tea makers and hair dryers. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Pittsfield hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 6:30 AM to 10:30 AM.

Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in stairways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 25 lbs per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0010502360

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The tax ID number is C0010502360. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • State tax ID - C0010502360
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 12.99 per person
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Pittsfield-Berkshires
  • Crowne Plaza Pittsfield-Berkshires
  • Crowne Plaza Pittsfield Hotel Pittsfield
  • Pittsfield Crowne Plaza
  • Crowne Plaza Pittsfield-Berkshires Hotel
  • Berkshire Plaza Hotel Pittsfield
  • Berkshire Plaza Pittsfield
  • Berkshire Plaza
  • Crowne Plaza Pittsfield Berkshires
  • Holiday Inn Suites Pittsfield Berkshires
  • Holiday Inn & Suites Pittsfield-Berkshires, an IHG Hotel Hotel

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.