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4.0 out of 5

"Just your average holiday inn in a small town. Nice " More

By a verified traveler on Sat 17 Oct 2020

Hotel Description

3.5-star spa hotel perfect for exploring Pittsfield

Heart of Pittsfield

You'll be steps from Berkshire Museum and a 5-minute walk from Colonial Theater. Also, Berkshire Athenaeum is within half a mile (1 km) and Canoe Meadows Wildlife Sanctuary is within 3 miles (5 km).

Business services

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the health club and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 179 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Room service, free long-distance calls, and free local calls are also available.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking (Generic Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible, Non Smoking (Mobility)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Holiday Inn & Suites Pittsfield-Berkshires ratings based on 8 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn & Suites Pittsfield-Berkshires

Everyone (1) Couples (1) Family (5)
4 out of 5
Just your average holiday inn in a small town. Nice

Posted by on Oct 17, 2020

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Comment from Hotel Management

Oct 17, 2020 by Chuck

Dear Anonymous Thank you for choosing us as your hotel needs in the Berkshires and for rating your stay.

4 out of 5
Over all it was a great stay. I would recommend this any one visiting Berkshire

Posted by on Oct 11, 2020

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Comment from Hotel Management

Oct 11, 2020 by Chuck

Dear Anonymous, Thank you for your feedback. We are happy that you enjoyed your stay. We look forward to your next visit to the hotel.

5 out of 5
Wonderful location and staff. Terry at the front desk was kind and accommodating.

Posted by on Sep 21, 2020

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Comment from Hotel Management

Sep 22, 2020 by Chuck

Dear Anonymous, Thank you for your feedback and I'm talking with Terry right now so I am passing on your kind words to him. We look forward to your next visit here at the hotel.

4 out of 5
Staff, cleanliness, location a little upset over pool not being open but they did compensate with free breakfast for us !!

Posted by , from Albany NY on Jun 21, 2020

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Comment from Hotel Management

Jun 28, 2020 by Chuck

Dear Wendy Thank you for your kind words on my staff. With COVID-19 they have been working hard to make sure you are safe while at the hotel. I apologize if the pool not being open affected your stay, but we needed to follow the guide lines for re opening our pool. We look forward to seeing you on your next trip to the Berkshires.

5 out of 5
Easy to find right in the center of town. Fast check in

Posted by on Dec 4, 2019

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Comment from Hotel Management

Dec 4, 2019 by CHuck Burnick General Manager

Dear Elizabeth, Thank you for your comments. We are glad you found our location convenient. Thank you for choosing us!!!

5 out of 5
Nice place !! Clean, spacious room, quiet. Good location, convenient to shops , stores and restaurants .

Posted by on Nov 22, 2019

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Comment from Hotel Management

Nov 22, 2019 by Chuck Burnick General Manager

Dear Anonymous Thank you for taking the time to rate the hotel and giving your feedback on your stay. We value and listen to what are guest have to say. We look forward to your next visit.

2 out of 5
Likes.....comfortable beds, quick check-in and check-out. Dislikes.....garage confusing and broken up, Room carpet dirty, the absolute worst cable service and TV's ever in a hotel not 1 major TV channel....1 elevator out our entire stay. Center elevator has the sound of arching electricity in top corner. On one day, elevators would not stop on 4th floor. We had to walk down the steps. Ugh! Very, very bad outside noise....trucks using jake brakes.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 14, 2019 by Chuck Burnick General Manager

Dear Anonymous We are you encountered issues with the elevator and television channels during your visit. We are currently in the process of upgrading our Televisions system and will be offering a complete package soon. Thank you for your feedback.

3 out of 5

Pet Charge not Disclosed

When we checked in, they tried to add an additional $50 pet charge, which was not disclosed when I made the prepaid reservation. Eventually, they waived it, but only after protracted discussion and after I produced the print out of my confirmation. The whole experience was very annoying as we were only there for one night to attend a family Christmas get together.

Posted by on Dec 31, 1999

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About the Holiday Inn & Suites Pittsfield-Berkshires

Location One West Street, Pittsfield, MA 01201

Renovations + Closures

The following facilities or services will be unavailable from August 24 2020 to December 31 2021 (dates subject to change):

  • Sauna

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Indoor pool

The following facilities are closed on Friday and Saturday:

  • Indoor pool

Property Features

Holiday Inn & Suites Pittsfield-Berkshires offers its guests an indoor pool and a health club. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. There are 10 meeting rooms available. A library, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn & Suites Pittsfield-Berkshires. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Pittsfield hotel.

  • 1 building
  • 179 guestrooms or units
  • 12 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Pittsfield, MA (PSF-Pittsfield Municipal) (6.9 km / 4.3 mi)
  • Train station: Pittsfield Intermodal Transportation Center (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Pittsfield-Berkshires offers 179 accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Pittsfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Holiday Inn & Suites Pittsfield-Berkshires has a restaurant serving breakfast, lunch, dinner, and light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby
  • Health or beauty spa nearby
  • Cross-country skiing nearby

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom
  • Roll-in shower
  • Handrails in stairways
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Tax ID - C0010502360

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is C0010502360. This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Clean Promise (IHG) guidelines.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • State tax ID - C0010502360
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 10 for adults and USD 10 for children (approximately)
  • Nearby parking fee: USD 6 per day (500 ft away)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Pittsfield-Berkshires
  • Crowne Plaza Pittsfield-Berkshires
  • Crowne Plaza Pittsfield Hotel Pittsfield
  • Pittsfield Crowne Plaza
  • Crowne Plaza Pittsfield-Berkshires Hotel
  • Berkshire Plaza Hotel Pittsfield
  • Berkshire Plaza Pittsfield
  • Berkshire Plaza
  • Crowne Plaza Pittsfield Berkshires
  • & Suites Pittsfield Berkshires
  • Holiday Inn & Suites Pittsfield-Berkshires Hotel
  • Holiday Inn & Suites Pittsfield-Berkshires Pittsfield
  • Holiday Inn & Suites Pittsfield-Berkshires Hotel Pittsfield

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.