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"We thought this was a good overall value. The room wass clean, the bed very comfortable and we liked the central location " More

By MuseumLover on Wed 01 Feb 2012

Hotel Description

3.5-star ski hotel with indoor pool

Near the slopes

With a stay at this Pittsfield hotel, you'll be steps from Berkshire Museum and a 5-minute walk from Colonial Theater. Also, Berkshire Athenaeum is within half a mile (1 km) and Canoe Meadows Wildlife Sanctuary is within 3 miles (5 km).

Business services

This hotel features an indoor pool, a health club, and a restaurant. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the sauna and perks like free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 179 guestrooms also offer free WiFi and flat-screen TVs with digital channels. Other amenities include room service, free long-distance calls, and free local calls.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$92* Per night/room Oct 31 - Nov 1

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed, Non Smoking (Generic Suite)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Non Smoking (Mobility, Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Holiday Inn & Suites Pittsfield-Berkshires ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Holiday Inn & Suites Pittsfield-Berkshires

Everyone (4) Family (2)
2 out of 5
Likes.....comfortable beds, quick check-in and check-out. Dislikes.....garage confusing and broken up, Room carpet dirty, the absolute worst cable service and TV's ever in a hotel not 1 major TV channel....1 elevator out our entire stay. Center elevator has the sound of arching electricity in top corner. On one day, elevators would not stop on 4th floor. We had to walk down the steps. Ugh! Very, very bad outside noise....trucks using jake brakes.

Posted by on Jul 13, 2019

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Comment from Hotel Management

Jul 14, 2019 by Chuck Burnick General Manager

Dear Anonymous We are you encountered issues with the elevator and television channels during your visit. We are currently in the process of upgrading our Televisions system and will be offering a complete package soon. Thank you for your feedback.

2 out of 5
When I hear "Pittsfield, MA," I think of the splendor and magnificence of the Berkshires! This place is kind of a dump and possibly going through change in management. But sometimes you just need a bed to sleep in. There's a decent bar across the street.

Posted by on Apr 30, 2019

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Comment from Hotel Management

May 10, 2019 by Chuck Burnick General Manager

Dear Anonymous We are sorry the renovation adversely affected your stay with us. We are nearing completion and hope you will stay with us again.

4 out of 5

Posted by on Mar 31, 2019

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Comment from Hotel Management

Apr 3, 2019 by Chuck Burnick General Manager

Thank you for taking the time to rate the hotel and my staff.

2 out of 5
I understand the hotel was under construction but the gentleman at the front desk seemes upset at the end of the night when asking about breakfast. Had no refridgerator in my room and requested one that never came. Elevator stopped working so I had to go up 8 flights of stairs with 3 kids.

Posted by on Feb 22, 2019

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Comment from Hotel Management

Feb 27, 2019 by Chuck

Dear Anonymous, We are sorry you did not get our usual standard of service. Your comments will be shared with our staff.

4 out of 5
Good value for the money. Hotel is currently undergoing some renovations.

Posted by , from Ringoes, NJ on Jan 7, 2019

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Comment from Hotel Management

Jan 13, 2019 by Chuck

Dear Ron Thank you for your comments and we look forward to seeing you when you visit the Berkshires.

3 out of 5
Inside, Our room was clean and comfortable but was located almost directly across from the elevator, next door to another room that was undergoing renovation. The hallway carpet from elevator to our room was covered in plastic sheeting, studded with plaster "crumbs" and other debris, and the hallway smelled Like construction materials. I wondered if the hotel would have put me in a cleaner and more pleasant area had I booked my reservation with them directly vs. going through Travelocity. I mentioned my dissatisfaction at check-out and received a terse reply from the hotel employee.

Posted by , from Briarcliff Manor, NY on Aug 20, 2018

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3 out of 5

Solvent smell

We were on the top floor. Smelled something when we checked in and told they were renovating. Left at noon & returned to find smell was worse, even though they were working on 4/5th floors. And our room now smelled, not only hallway. Reported to front desk immediately but no action taken, actually housekeeping was nicer & more concerned.

Posted by on Mar 5, 2018

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4 out of 5

We found the hotel location great for our needs

Pros: Free Internet
We thought this was a good overall value. The room wass clean, the bed very comfortable and we liked the central location

Posted by on Feb 1, 2012

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4 out of 5

Comfortable and well located.

Pros: Free Internet
Cons: paid parking
This is the only full-serivce hotel in town. Comfortable and spacious rooms. The separate sink was appreciated. They should not charge for parking though!

Posted by , from Sacramento, CA on Dec 3, 2011

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2 out of 5

There are better options in the area

Pros: Close restaurants, close to jiminy
Cons: outdated
This hotel is well past its prime. The rooms are really worn, and need to be updated. The lobby, pool and restaurant are nice. There are much nicer hotels in the area, but outside of downtown Pittsfield.

Posted by , from Long Island NY on Feb 9, 2011

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About the Holiday Inn & Suites Pittsfield-Berkshires

Location One West Street, Pittsfield, MA 01201

Property Features

After a day on the slopes, enjoy a swim in the indoor swimming pool or use the hotel's other facilities, including a health club and a sauna. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant, there's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Pittsfield hotel.

  • 1 building
  • 179 guestrooms or units
  • 12 levels
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Pittsfield, MA (PSF-Pittsfield Municipal) (6.9 km / 4.3 mi)
  • Train station: Pittsfield Intermodal Transportation Center (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn & Suites Pittsfield-Berkshires offers 179 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with digital channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, in-room massages, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

One West - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Underground Pub - This pub serves light fare only.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages


If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies


  • Check-in time starts at 3 PM
  • Check-in time ends at midnight


  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!


  • Pets: USD 75 per pet, per stay
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 13 per person (approximately)
  • Nearby parking fee: USD 6 per day
  • Pet fee: USD 75 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Pittsfield-Berkshires
  • Crowne Plaza Pittsfield-Berkshires
  • Crowne Plaza Pittsfield Hotel Pittsfield
  • Pittsfield Crowne Plaza
  • Crowne Plaza Pittsfield-Berkshires Hotel
  • Berkshire Plaza Hotel Pittsfield
  • Berkshire Plaza Pittsfield
  • Berkshire Plaza
  • Crowne Plaza Pittsfield Berkshires
  • & Suites Pittsfield Berkshires
  • Holiday Inn & Suites Pittsfield-Berkshires Hotel
  • Holiday Inn & Suites Pittsfield-Berkshires Pittsfield
  • Holiday Inn & Suites Pittsfield-Berkshires Hotel Pittsfield

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.