4/10 Malo
Jazzmine R.
25 mar. 2025
No le gustó: Limpieza
Promising but fell short
First, we received multiple emails that gave us different check in times. We arrived at 3 and paid an extra 25 to get in since one email said 3 and another said 4 for check in time. Even after paying extra I had to call to get the code for the door since the code that was listed in the email didn’t work. Upon entering there was cosmetic and cleanliness issues. More than would be expected for a vacation rental. When I called to address this, they said they *might* compensate part of the cleaning fee (they didn’t). They said they could send the cleaner back but at that point it’s awkward and I was working from the location so it was inconvenient. You would think refunding the cleaning fee would be a no brainer considering it looked like it wasn’t cleaned at all. Also upon showering the tub was not draining and was backed up in one of the bathrooms. The layout is nice, the area is nice, and the yard is a great size. There is so much potential here but complacency was the downfall as well as how the situation was handled in general. Hopefully this is a learning experience and future stays for other guests will be better based on our feedback and experience.
Jazzmine R.
Se hospedó 7 noches en marzo de 2025