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Novotel Pekanbaru

4.0 star property
4-star guestrooms with free WiFi

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Photo gallery for Novotel Pekanbaru

Enjoy a convenient buffet experience with easy access to a wide variety of food options.
Relax in a spacious room with a large bed, a seating area and a glass partition separating the bed from the shower.
Guests can enjoy a refreshing swim in the pool surrounded by lush greenery.
Relax in our spacious lobby, featuring a comfortable seating area and well-appointed reception desk.
Experience the comfort of our hotel, featuring a flat roof and balconies overlooking a serene lawn and trees.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Spa
  • Parking included
  • Breakfast available
  • Gym

Explore the area

Map
Jalan Riau No 59, Pekanbaru, Riau, 28154
  • Ciputra Seraya Mall
    ‪3 min walk‬
  • Pekan Baru Mall
    ‪3 min drive‬
  • SKA Mall
    ‪6 min drive‬
  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.)
    ‪12 min drive‬

Room options

View all photos for Superior Double Room, 1 Double Bed

Minibar, in-room safe, desk, soundproofing

Superior Double Room, 1 Double Bed

  • 301 sq ft
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | View from room

Superior Room, 2 Twin Beds

  • 301 sq ft
  • City view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Superior Room, Multiple Beds

  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 Double Bed, Balcony

Deluxe Room, 1 Double Bed, Balcony | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 Double Bed, Balcony

  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony

Deluxe Room, 2 Twin Beds, Balcony | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 2 Twin Beds, Balcony

  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Pekanbaru

In Pekanbaru .With a stay at this Pekanbaru hotel, you'll be steps from Ciputra Seraya Mall and within a 10-minute walk of Raya Mosque. Mesjid Raya and Riau Cultural Park are also within 2 miles (3 km).

What's nearby

  • Ciputra Seraya Mall - 3 min walk - 0.2 miles
  • Pekan Baru Mall - 3 min drive - 1.7 miles
  • Great Mosque of An-Nur - 3 min drive - 2.1 miles
  • Riau University - 5 min drive - 3.5 miles
  • SKA Mall - 6 min drive - 3.8 miles

Getting around

  • Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) - 30 min drive

Restaurants

  • ‪Kedai Kopi Kimteng Mal Ciputra Seraya - ‬4 min walk
  • ‪Warung Merry - ‬4 min walk
  • ‪Food Exchange - ‬2 min walk
  • ‪Cabe Merah - ‬3 min walk
  • ‪Starbucks - ‬3 min walk

About this property

Novotel Pekanbaru

4-star guestrooms with free WiFi
Novotel Pekanbaru offers its guests a children's pool, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 10549 square feet (980 square meters) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at the business-friendly Novotel Pekanbaru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Pekanbaru hotel.

  • 150 guestrooms or units
  • 15 levels
  • Meeting rooms
  • 10549 sq ft of conference space
  • 980 sq m of conference space
  • Built in 2015
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Novotel Pekanbaru offers 150 air-conditioned accommodations with minibars and safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Pekanbaru hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Languages

English, Indonesian

Similar properties

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  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 12 reviews
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The price is $34
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Property amenities

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee: IDR 108,900 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Health club
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 40-inch LED TV with satellite channels

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 2 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 400000.0 per night.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately IDR 108900 per person
  • Airport shuttle fee: IDR 100000 per room (one-way)
  • Rollaway bed fee: IDR 400000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Novotel Pekanbaru Opening May 2016 Hotel
Novotel Pekanbaru Opening May 2016
Novotel Pekanbaru (opening March 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru (Opening May 2016)
Novotel Pekanbaru Hotel
Novotel Pekanbaru Pekanbaru
Novotel Pekanbaru Hotel Pekanbaru

Frequently asked questions

How close is Novotel Pekanbaru to the airport?

Novotel Pekanbaru is 7.1 mi (30-min drive) away from the Pekanbaru (PKU-Sultan Syarif Qasim II Intl.) airport, the closest popular airport to the property.

Does Novotel Pekanbaru have an airport shuttle?

Novotel Pekanbaru offers an airport shuttle 24 hours a day, for a charge of IDR 100000 per room, one-way.

Does Novotel Pekanbaru offer free breakfast?

Free breakfast isn’t provided at Novotel Pekanbaru, but buffet breakfast is offered for a fee of IDR 108900 per person.

Is there a casino at Novotel Pekanbaru?

No, there is no casino at this hotel.

What time is check-in at Novotel Pekanbaru?

Check-in begins at 2 PM.

Is there free parking at Novotel Pekanbaru?

This hotel offers free self parking.

Does Novotel Pekanbaru have a pool?

Novotel Pekanbaru features an outdoor pool and a children's pool.

Does Novotel Pekanbaru have a restaurant?

Novotel Pekanbaru is home to Food Exchange, which features international cuisine.

Does Novotel Pekanbaru have a spa?

This hotel doesn't have a spa, but it does offer massages.

How close is Novotel Pekanbaru to downtown Pekanbaru?

Novotel Pekanbaru is 2.3 mi away from Pekanbaru.

Novotel Pekanbaru Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 46 out of 102 reviews
Rating 8 - Good. 35 out of 102 reviews
Rating 6 - Okay. 15 out of 102 reviews
Rating 4 - Poor. 5 out of 102 reviews
Rating 2 - Terrible. 1 out of 102 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Raymond Joseph

Liked: Cleanliness, staff & service
Clean, tidy, courteous staff.
Stayed 2 nights in Apr 2025

6/10 Okay

Raymond Joseph

Disliked: Amenities, property conditions & facilities
Very average
Stayed 4 nights in Apr 2025

10/10 Excellent

FRANCISCO JOSE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Bradley

Stayed 1 night in Nov 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

willvin, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Sep 2024

10/10 Excellent

susan ann

Business traveler
Liked: Cleanliness, staff & service
During booking..requested NON SMOKING room but was given smoking room. Was assured by Front Desk..room was sanitize 3X but cigarettes smells still lingers.
Stayed 1 night in Jul 2024

10/10 Excellent

Lee Chien

Stayed 2 nights in May 2024

6/10 Okay

GIM SHENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chiller is not working
Stayed 2 nights in May 2024

10/10 Excellent

Lee Chien

Stayed 1 night in Feb 2024

10/10 Excellent

Thian Chye

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable and conveniently located next to Ciputra Mall
Stayed 1 night in May 2023

10/10 Excellent

Windra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility and friendly staffs!
Stayed 3 nights in Jun 2022

10/10 Excellent

Lee Chien

Stayed 1 night in May 2022

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

imelda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go-to hotel whenever I'm in Pekanbaru to visit relatives. Great room and amenities and friendly staffs!
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Room lighting should be brighter otherwise rooms are clean and worth the price
Stayed 1 night in Jan 2020

8/10 Good

Irene

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stay for 3 nights, overall was happy. Hotel need to improve on the toiletries supply items. The items provide was not enough, and we have to call wait for housekeeping to send. Also the bath towel was not clean, perhaps hotel may consider to change for a new batch, as the towel already turn grey. Hope there is improve for our next visit. Thank you.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2019

8/10 Good

GOH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Thian Chye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

susan ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

awesome stay

my choice of hotel, for my stay in Pekan Baru. Staff are super friendly and service with a smile.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mall is beside the hotel. Eateries is all over the surrounding area.
Stayed 4 nights in Aug 2019