2/10 Terrible
Brad
Traveled with group, Traveled with family
Aug 30, 2025
Disliked: Staff & service, property conditions & facilities
Overall the customer service from the reception staff was worse than terrible, my partner and I plus 5 other couples all stayed there for our wedding and as each of us checked in the tried to downgrade all of our rooms as they had double booked the entire resort, we had booked our stays between 6-12 months in advance, some of our guests required their balcony rooms with separate beds but the hotel denied this and only supplied a 1 large bed, 2 grown men had to sleep together, a mother and grown son had to sleep together, and when requesting for 2 additional pillows they charged us 100,000rp each per night. No attempt from the staff to provide us with any remedy to any of the booking issues which they had caused , and when requesting travel vehicles through the reception staff we were told no go and book your own Gojek rides. The quality of the rooms was not as pictured as I feel the room pictures were from when the hotel was originally built, some internal doors could not close for example the bathroom door. And when requesting water for the room to simply brush our teeth they tried to charge us. Overall worst stay in Bali I have ever experienced and we regularly travel there from Australia each year. 10/10 do not stay at ululani dreamland
Brad
Stayed 4 nights in Aug 2025