6/10 Okay
Latasha Lorraine
Oct 6, 2025
Beach View looked just as advertised. However, I did not get the room that I paid for. The pictures on the Luxury Passion Fruit Suite clearly had ocean views on it. Nonetheless, the taxi driver kept asking me about a Rm # 114. I told her that I know nothing about that number. Once at the hotel, that was the Rm # that they gave me. It was downstairs right in front of the pool. I went to the front desk. The lady there tells me that just because I paid for an ocean view room does not mean that I will get one. I told her she just messed up my 50th birthday trip, and I never heard such a thing in my life. I was later shown a Classic Suite with an ocean view; so basically I got a downgrade without any adjustments in my price. I feel as though they save their best rooms for visitors with longer stays. My five day visit was just as important, and costed money too.
Latasha Lorraine
Stayed 4 nights in Sep 2025


























