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Grand Hotel Eden

5-star luxury hotel near Lake Lugano

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Indoor pool, pool umbrellas, sun loungers
Frette Italian sheets, premium bedding, minibar, in-room safe
Exterior
Frette Italian sheets, premium bedding, minibar, in-room safe
Meeting facility

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
  • Free airport shuttle
  • Pet friendly

Explore the area

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RIVA PARADISO,1, LUGANO, LUG, 6900
  • Place, MASILugano Museum of Art of Italian Switzerland
    ‪13 min walk‬
  • Place, LAC Lugano Arte e Cultura
    ‪14 min walk‬
  • Place, Via Nassa
    ‪14 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪7 min drive‬

Room options

Superior Single Room, Partial Lake View

  • 323 sq ft
  • Partial lake view
  • Sleeps 1
  • 1 Twin Bed

Superior Double or Twin Room, Partial Lake View

  • 323 sq ft
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Single Room, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 1
  • 1 Twin Bed

Deluxe Double or Twin Room, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Double or Twin Room, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Superior Double or Twin Room, Partial Lake View

  • 323 sq ft
  • Partial lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Junior Suite, Lake View

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

Deluxe Single Room, Lake View

  • 323 sq ft
  • Lake view
  • Sleeps 4
  • 1 Twin Bed

Superior Single Room, Partial Lake View

  • 323 sq ft
  • Partial lake view
  • Sleeps 1
  • 1 Twin Bed

Junior Suite, Lake View

  • 431 sq ft
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Paradiso

City center stay.You'll find Gabriele and Anna Braglia Foundation and Giancarlo and Danna Olgiati Collection within a 15-minute walk of this Paradiso hotel. Also, MASILugano Museum of Art of Italian Switzerland is within half a mile (1 km) and Lake Lugano is within 2 miles (3 km).

What's nearby

  • MASILugano Museum of Art of Italian Switzerland - 13 min walk - 0.7 miles
  • LAC Lugano Arte e Cultura - 14 min walk - 0.8 miles
  • Via Nassa - 14 min walk - 0.8 miles
  • Piazza della Riforma - 19 min walk - 1.0 mile
  • Palazzo dei Congressi - 3 min drive - 1.6 miles

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 7 min drive
  • Lugano (LUG-Agno) - 14 min drive

Restaurants

  • ‪GourmetBar - ‬4 min walk
  • ‪Boatcenter Lugano - ‬13 min walk
  • ‪Cafè Retrò Ristorante Tivoli - ‬1 min walk
  • ‪La Veranda - ‬6 min walk
  • ‪Ristorante Beirut - ‬2 min walk

About this property

Grand Hotel Eden

5-star luxury hotel near Lake Lugano
A private beach is featured. As a guest of Grand Hotel Eden, you'll find an indoor pool, a health club, a hot tub, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is available in public spaces for a fee.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 3444 square feet (320 square meters) and includes a conference center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury Grand Hotel Eden. You'll have access to the outdoor pool at a partner property. A roundtrip airport shuttle (available on request) and a train station pick-up service are free. Free self parking is available.

  • 115 guestrooms or units
  • 6 levels
  • 2 buildings
  • Meeting rooms
  • 3444 sq ft of conference space
  • 320 sq m of conference space
  • Built in 1870
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Bar or lounge
  • Dining venue
Grand Hotel Eden offers 115 accommodations with minibars and safes. Rooms open to balconies. Beds feature Frette Italian sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, designer toiletries, and bidets.

This Paradiso hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. In-room massages and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include hot stone massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

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Property amenities

Family friendly

  • Access to nearby outdoor pool
  • Babysitting
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free roundtrip airport shuttle on request
  • Free train station pick-up shuttle
  • Free self parking on site
  • Valet parking on site (CHF 25 per night)
  • Limited onsite self and valet parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Free bicycle rentals
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor pool (guest access)
  • Piano
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV with premium channels

Bedroom

  • Blackout drapes
  • Free crib
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Shower/bathtub combination

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Express check-in available
Minimum check-in age: 18

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between January 1 and March 6.

Access methods

Staffed front desk

Pets

  • Pets are welcome
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 80 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: CHF 25 per night
  • Rollaway bed fee: CHF 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children stay free in the same room as the parent or guardian when using exisiting bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.

Property is also known as

Eden Grand Hotel
Grand Eden
Grand Eden Hotel
Grand Eden Paradiso
Grand Hotel Eden
Grand Hotel Eden Paradiso
Hotel Grand Eden
Grand Hotel Lugano
Grand Hotel Eden LUGANO
Grand Eden LUGANO
Grand Hotel Eden Hotel
Grand Hotel Eden LUGANO
Grand Hotel Eden Hotel LUGANO

Frequently asked questions

How close is Grand Hotel Eden to the airport?

Grand Hotel Eden is 3.5 mi (14-min drive) away from the Lugano (LUG-Agno) airport, the closest popular airport to the property.

Does Grand Hotel Eden have an airport shuttle?

Grand Hotel Eden offers a free airport shuttle, available on request.

How close is Grand Hotel Eden to the beach?

This hotel is 6.3 mi (14-min drive) from Lido di Campione and 11.1 mi (34-min drive) from Panama Beach. Don't forget your sunscreen!

Does Grand Hotel Eden offer free breakfast?

Grand Hotel Eden offers free buffet breakfast every day from 7 AM to 10:30 AM.

Is there a casino at Grand Hotel Eden?

No, there is no casino at this hotel, but Casino Lugano (4-min drive) and Casinò di Campione (11-min drive) are nearby.

Is there free parking at Grand Hotel Eden?

This hotel offers free self parking. Valet parking is available for CHF 25 per night.

Does Grand Hotel Eden have a pool?

Grand Hotel Eden features an indoor pool and outdoor pool access.

Does Grand Hotel Eden have a restaurant?

Grand Hotel Eden is home to Oasis, which features al fresco dining.

Does Grand Hotel Eden have a spa?

Pamper yourself with a day at Eden Spa, where you can enjoy facials, reflexology, and body treatments.

How close is Grand Hotel Eden to downtown Paradiso?

Grand Hotel Eden is 0.1 mi away from Paradiso.

Grand Hotel Eden Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 52 out of 149 reviews
Rating 8 - Good. 63 out of 149 reviews
Rating 6 - Okay. 21 out of 149 reviews
Rating 4 - Poor. 8 out of 149 reviews
Rating 2 - Terrible. 5 out of 149 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

richard, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best location on the lake in Lugano

A lovely hotel but great staff and location. good facilities and great view from our bedroom.
Stayed 5 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel near lake lugano

Great experience, staff is very friendly and accommodating. Centered very close to lake lugano and san salvatore. The only drawback was old air conditioning which was not enough during day time. Would love to stay here again in future.
Stayed 2 nights in Jul 2017

8/10 Good

michael d

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Great view, expensive and won't return...

Lugano is a very beautiful town. The Hotel Hotel Eden is a bit a tired - the star rating is not really warranted and not not really worth the cost. Most of the staff were very polite and accommodating, though I was extremely disappointed that the evening duty manager for reception would not provide a complementary bottle of water and requested a $10 CHF payment, which I refused. I found his behavior very unprofessional.
Stayed 2 nights in Jul 2017

2/10 Terrible

Hassan, Cleveland, Ohio, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 Star hotel with rude staff

We had two rooms and all comments apply to both rooms so this was not an exception! Hotel appears as if it is in a timewarp with no evidence of renovation other than the bathrooms since the 1980s with clearly visible signs of deterioration on the outside and inside. Air Conditioning does not work! Ants on bathroom floors, hard mattresses and hard pillows. bar is a ghost town and not even staffed. Dinner staff rushed us through pricy dinner because we went to dinner at 10:15 even though the front desk told us upon arrival that the restaurant is open to receive guests until 10:30. Buffet beakfast was also rushed when we arrived at 10:15 and does not include omelettes. Upon checkout, front desk staff added taxes and more than 70 CHF in movie charges we did not incur. Would not believe that my taxes are supposed to be included and had to show my Expedia receipt to remove the taxes. Also refused to remove the movies and accused me of dishonesty in front of my children until I proved per their delapidated TV system records that the movie charges were incurred 45 mins prior to my check in time which made me wonder, why were there movie charges in my room 45 mins before my check in time at 11pm? Asked for the manager but front desk staff refused to call the manager and gave me a very hesitant apology after being proven wrong. Cannot imagine why a hotel like that is rated 5 stars in Switzerland! It should never be rate above 3 stars!!! Otherwise wonderful location and view
Stayed 1 night in Jul 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

2/10 Terrible

Vikash

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid..AC non functional

Air conditioning was not working in the room. Staff was non-cooperative.. No service team / mechanical / technical staff was present. Had to haggle with the Front Office to change the room on a different floor although same result - non functional AC.. Hotel did not even have fans as backup
Stayed 1 night in Jun 2017

4/10 Poor

Jose, Puerto Rico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

outdated

Hotel is outdated. Found spiders in my room. The staff was not very helpful. Not worth the price.
Stayed 2 nights in Jun 2017

2/10 Terrible

Paras Jain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worat experience of my life!!!!!!!

Pathetic experience. Staff very very rude. Charged me a hefty amount without notice for not leaving the room clean. No air conditioner in room. Staff kept on lying that they would switch it on next morning. Overall a must no-no for me and my family.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Daniella

Liked: Cleanliness, staff & service
The service was fantastic. The view from the balconies was beautiful. But the the beds and rooms need updating. The hairdryer was weak and the room smelled musty.

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful hotel and great location! Food was also very good!

8/10 Good

Michael, Southampton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellently located 5* Lugano hotel

Our 10 night stay at the hotel would have been rated higher if the bed mattress had not been so uncomfortably firm.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good or biz; good location

All if good = "+" big room ; "+" Nice lake View/ "+ free wifi - and normal speed inyernet; the only problem is "-" the Price - too high ; and very hight rate for parking / i was begining November - low season - the hotel was almist empty - I estimate 30% max occupation

6/10 Okay

MARGARET, toronto

Liked: Cleanliness, staff & service, property conditions & facilities

lugano

we did receive an upgrade to the re done rooms thank goodness. the air conditioning was inadequate and it was 35 degrees out. the pool was not operating also. i would not stay in this area again or at this hotel. very disappointed.

8/10 Good

Muhammad, Pakistan

Liked: Cleanliness, staff & service, room comfort

Nice holiday hotel

Hotel is at a good location in front of the lake, but needs to renovate specially the aircondition unit, as all rooms have separate aircons the one in our room was not properly working / cooling..they offered to change the room, but it was botheration.

6/10 Okay

POOR AC, B

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

The AC is insifficeint to cool the room

The AC is poor enough not to let sleep well at night.

8/10 Good

Ria

Liked: Cleanliness, staff & service

10/10 Excellent

Patrick, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Morning Lugano!

We arrived late at midnight and the staff was cheery and welcoming. They checked us in quickly. We found thee room quite well appointed and very clean. We awoke the next morning to a fabulous vista of Lake Lugano. They happily allowed us to leave our bags for the day so we could tour the city. They made us feel quite welcome and we would certainly stay there if we visit Lugano again.

8/10 Good

Jaber, UAE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lugano

every thing was good expet the bathroom floor was sliding you have to take care or otherwise you will fill down

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel for relaxation

Nice hotel -we were not on the lake side, but our balcony had a great lake view. The pool was very nice. The restaurant was very exoensive, but there were alternatives in the area. The cobcierge was excepyionally helpful. Our only complaint was that in early October the air conditioner was off for the season and it was still warm, becessitating leaving our balcony door open, which gave us lots of street noise.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Very good, Don't forget to put (please din't disturb tag) every time, because they pass to you with one one click.. So there is no privacy at all :)

6/10 Okay

Ben02, Kent

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Great location but terrible beds

Location is great, view from room over the lake is great, breakfast terrace is well worth the trip but the beds are far to soft/old.