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Protur Naisa Palma Hotel

Property class: 4
4-star Beaux Arts hotel near Port of Palma de Mallorca, connected to the convention center

Choose dates to view prices

Photo gallery for Protur Naisa Palma Hotel

A modern hotel lobby with a wooden reception desk, a glass partition, and a seating area with chairs and a table.
A breakfast buffet with various pastries, fruits, and beverages.
A modern bar area with wooden shelves, bar stools, and a counter.
A modern building with a curved facade, multiple balconies, and a row of parked cars in front.
A modern indoor swimming pool with a water feature, wooden flooring, and a minimalist design.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Carrer de Simó Ballester 6, Palma de Mallorca, Illes Balears, 07011
  • Place, La Rambla
    ‪6 min walk‬
  • Place, Paseo Maritimo
    ‪9 min walk‬
  • Place, Cathedral of Santa Maria of Palma
    ‪12 min walk‬
  • Airport, Palma de Mallorca (PMI)
    ‪11 min drive‬

Room options

View all photos for Double or Twin Room

1 bedroom, premium bedding, down comforters, in-room safe

Double or Twin Room

8.8 out of 10
Excellent
(54 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double or Twin Room (1 Adult + 1 Child)

1 bedroom, premium bedding, down comforters, in-room safe

Double or Twin Room (1 Adult + 1 Child)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Double Room Single Use

1 bedroom, premium bedding, down comforters, in-room safe

Double Room Single Use

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

Double or Twin TWO BEDS

  • Sleeps 6
  • Free WiFi

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About the neighborhood

Palma de Mallorca

Seaside stay .Your stay at this El Camp d'en Serralta hotel places you within 3 miles (5 km) of Port of Palma de Mallorca and Cala Mayor Beach. La Rambla and Centre Cultural La Misericòrdia are also within half a mile (1 km).

What's nearby

  • La Rambla - 6 min walk - 0.4 miles
  • Passeig del Born - 8 min walk - 0.5 miles
  • Paseo Maritimo - 9 min walk - 0.5 miles
  • Plaza Espana - 12 min walk - 0.7 miles
  • Cathedral of Santa Maria of Palma - 12 min walk - 0.7 miles

Getting around

  • Marratxi Poligon Station - 10 min drive
  • Intermodal Station - 16 min walk
  • Palma de Mallorca Airport (PMI) - 19 min drive

Restaurants

  • ‪Jaime 3 Food & Drinks - ‬4 min walk
  • Ca'n Joan de s'Aigo
  • Bacan Bar Cafeteria
  • ‪Menut Cafe - ‬4 min walk
  • ‪Nino’s Kebab - ‬3 min walk

About this property

Protur Naisa Palma Hotel

4-star Beaux Arts hotel near Port of Palma de Mallorca, connected to the convention center
Protur Naisa Palma Hotel offers its guests a full-service spa, an indoor pool, and an outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A health club, a sauna, and a rooftop terrace are also featured at the business-friendly Protur Naisa Palma Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 99 guestrooms or units
  • 6 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Outdoor picnic space
  • Newspapers for purchase
  • Elevator
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Protur Naisa Palma Hotel offers 99 air-conditioned accommodations with safes and bathrobes. Beds feature down comforters and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

This Palma de Mallorca hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and manicures and pedicures.

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Property amenities

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (EUR 18 per night)
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:30 AM to 11:00 AM for a fee: EUR 14 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Smart TV

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 14 for adults and EUR 14 for children
  • Self parking fee: EUR 18 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, JCB International, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Protur Naisa Palma Hotel Palma de Mallorca
Protur Naisa Palma Palma de Mallorca
Protur Naisa Palma
Protur Naisa Palma Palma Mall
Protur Naisa Palma Hotel Hotel
Protur Naisa Palma Hotel Palma de Mallorca
Protur Naisa Palma Hotel Hotel Palma de Mallorca

Frequently asked questions

How close is Protur Naisa Palma Hotel to the airport?

Protur Naisa Palma Hotel is 7 mi (19-min drive) away from the Palma de Mallorca Airport (PMI) airport, the closest popular airport to the property.

How much does it cost to stay at Protur Naisa Palma Hotel?

As of Aug 13, 2026, prices found for a 1-night stay for 2 adults at Protur Naisa Palma Hotel on Aug 26, 2026 start from $279, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Protur Naisa Palma Hotel have an airport shuttle?

Protur Naisa Palma Hotel offers an airport shuttle 24 hours a day for a charge.

How close is Protur Naisa Palma Hotel to the beach?

This hotel is 4.9 mi (13-min drive) from Cala Mayor Beach and 9.7 mi (19-min drive) from Palma Nova Beach. Don't forget your sunscreen!

Does Protur Naisa Palma Hotel offer free breakfast?

Free breakfast isn’t provided at Protur Naisa Palma Hotel, but full breakfast is offered for a fee of EUR 14 for adults and EUR 14 for children. It's available every day from 7:30 AM to 11:00 AM.

Is there a casino at Protur Naisa Palma Hotel?

No, there is no casino at this hotel, but Mallorca Casino (5-min drive) is nearby.

What time is check-in at Protur Naisa Palma Hotel?

Check-in begins at 2:00 PM.

Is there free parking at Protur Naisa Palma Hotel?

Free parking is not available at this hotel. Self parking is available for EUR 18 per night.

Does Protur Naisa Palma Hotel have a pool?

Protur Naisa Palma Hotel features an indoor pool and an outdoor pool.

Does Protur Naisa Palma Hotel have a restaurant?

Yes, there is a restaurant on site.

Does Protur Naisa Palma Hotel have a spa?

This hotel has a spa, which features mani/pedis, massages, and body scrubs.

How close is Protur Naisa Palma Hotel to downtown Palma de Mallorca?

Protur Naisa Palma Hotel is 0.5 mi away from Palma de Mallorca.

Protur Naisa Palma Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 508 out of 688 reviews
Rating 8 - Good. 142 out of 688 reviews
Rating 6 - Okay. 24 out of 688 reviews
Rating 4 - Poor. 8 out of 688 reviews
Rating 2 - Terrible. 6 out of 688 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Karsten

Liked: Cleanliness, staff & service, amenities
Excellent hotel with a great location and superb breakfast.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern hotel in a great location a short walk from the centre. Friendly staff (thanks especially to Oscar), good buffet and quiet rooms. Can’t really fault it at all, lovely stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Rosa

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, staff very friendly, centrally located, we walked everywhere. Would stay here agin.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities
Nice pool, good food
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Patrícia

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with spotless rooms, friendly service and delicious food.
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet rooms, good location
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Pertti

Liked: Staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Feb 2024
Verified review

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay, very clean, spacious hotel and room, nice pool facilities, great breakfast. Central location, airport bus stop close by. Would definitely stay again and recommend.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Hristo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is okay
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little hidden Gem! We loved our stay at the hotel, great location just a short walk into the city centre, close to bars & restaurants. We found two supermarkets a street walk away and a gorgeous little Italian called Arte Pizza were the food was tasty and reasonable priced if you didn't want to walk back into the centre. Great breakfast with plenty of choice with cold and hot options. We used the gym, inside spa area but our favourite was the roof top area with bar, and slightly heated pool with views across the city, great for an early morning swim before breakfast.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and wonderful service with amazing tips to go around the area. Great breakfast
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, good location, cool roof top pool!
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Lesley

Superb hotel, breakfast good, staff lovely. Will definitely stay again
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, one of the nicest hotel experiences I had and we felt like home very quickly. Very pleasant staff! We will come back
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities
Who recommended this hotel 100% ideal spot to explore the city with the added bonus of a rooftop pool, will be back x x xthankyou
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, walkable distance to all of Palmas sights and great food and drink options close by.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Zara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made our stay wonderful. We asked if we could connect our Netflix to the tv but they informed us that the casting ability wasn’t working at the moment. They provided us with a laptop and HDMI cable to still enjoy the programs we wanted. All the staff were kind to us and always happy to help with any situation. Would love to come back again ☺️
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Shairoze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, in particular Francesca at guest check-in and the breakfast staff. Hotel location convenient and well maintained.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location
Stayed 7 nights in Oct 2023
Verified review

10/10 Excellent

Alistair

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; great rooftop pool and bar; well appointed rooms; friendly staff.
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, worth another visit

The hotel was fine, the pillows were very flat and uncomfortable. Breakfast excellent value.
Stayed 4 nights in Jul 2025
Verified review

8/10 Good

Ernest

Disliked: Property conditions & facilities
Over all this is a good hotel I would stay here again
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

ARKADIUSZ

Top Hotel in Palma

Great hotel, fantastic breakfast, very nice and clean rooms, staf vwry frendly
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was absolutely stunning with an incredible variety of food and drink for breakfast. All staff were so friendly and the rooftop bar and pool were great for spending the afternoons.
Stayed 4 nights in Jun 2023
Verified review

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden Gem

This place is a hidden gem. The staff is friendly, the room super modern and clean and quiet.
Stayed 3 nights in May 2025