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Embassy Suites by Hilton Palm Desert

3.5-star property
74700 Highway 111, Palm Desert, CA 1-855-201-7819
3.7 out of 5
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See all 27 travelocity Reviews

"Great service personnel! It was not clear upon reserving that there is a per day parking fee. " More

By a verified traveler on Wed 11 Mar 2020

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Hotel Description

3.5-star hotel perfect for exploring Palm Desert

City center stay

You'll find San Jacinto Mountains and El Paseo Shopping District within a 15-minute walk of this Palm Desert hotel. The Gardens on El Paseo and Civic Center Park are also within 3 miles (5 km).

Renovated in 2016

This smoke-free hotel features 6 outdoor tennis courts, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Enjoy the gym and free full breakfast each morning.

Sofa beds, WiFi

Featuring conveniences like sofa beds and living rooms, the 198 guestrooms also offer WiFi and flat-screen TVs with cable channels. Wired Internet, refrigerators, and microwaves are also available.

Room, 1 Bedroom, Accessible, Non Smoking (1 King bed w/ tub)

Bed Count 1 King Bed Maximum Occupancy 4 Max
$149* Per night/room Nov 1 - Nov 2

Executive Suite, 2 Queen Beds, Non Smoking (645 SQ FT)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

King Suite Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Accessible, Non Smoking (1 king bed w/ roll in shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Suite, 1 King Bed (2 Room SQ FT 645)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites by Hilton Palm Desert ratings based on 27 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Palm Desert

Everyone (18) Couples (4) Family (6)
4 out of 5
Great service personnel! It was not clear upon reserving that there is a per day parking fee.

Posted by on Mar 11, 2020

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4 out of 5

Posted by on Feb 12, 2020

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Comment from Hotel Management

Feb 13, 2020 by HotelMgmt

We are grateful you took the time to rate your experience. Please visit us again for another memorable stay.

2 out of 5
Hotel did not live up to Embassy suites standards. Heater did not work in room, had to move to another room. The other room the heater was really loud every time in came on in the middle of the night. Also not sure why we were put in a handicap room. Older hotel needs to be updated.

Posted by on Jan 31, 2020

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Comment from Hotel Management

Feb 3, 2020 by HotelMgmt

We are sorry to hear you were disappointed in your stay and we fell short of our usual high standards. Please accept our sincere apology for the inconvenience you experienced. Your feedback is appreciated and we hope you will stay with us again, providing us another opportunity to impress you.

5 out of 5

Posted by on Jan 2, 2020

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Comment from Hotel Management

Jan 3, 2020 by HotelMgmt

Thank you for your five-stars. We look forward to your return and we hope it's soon!

5 out of 5

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by HotelMgmt

What a joy to receive your five-star rating! Thank you and we hope it won’t be long before you can experience it all again.

1 out of 5
Very dirty . Your room was supposed to be a suite. It was nothing but a regular hotel room with an attached room that had an old table and chairs in it. Stuff on the walls. I read a temperature in the elevator of 110. Landscape on the property completely neglected. We will never stay there again.

Posted by on Oct 10, 2019

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Comment from Hotel Management

Oct 25, 2019 by HotelMgmt

We are sorry to hear your stay was not the extraordinary experience you expected and we hoped to provide. Please accept our sincere apology for the inconvenience you experienced and know that we will be reviewing your feedback. It is our hope that you will reconsider staying with us again, as we are confident we will be able to provide you a higher level of service.

4 out of 5

Posted by on Sep 15, 2019

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Comment from Hotel Management

Sep 16, 2019 by HotelMgmt

What a treat to find your near-perfect score, thank you! We hope to see you back soon.

2 out of 5

Posted by on Aug 27, 2019

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4 out of 5
I had no internet. I called internet help desk and he told me i was all set but i was never able to connect.

Posted by on Aug 15, 2019

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4 out of 5

Posted by on Aug 5, 2019

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About the Embassy Suites by Hilton Palm Desert

Location 74700 Highway 111, Palm Desert, CA 92260

Property Features

As a guest of Embassy Suites by Hilton Palm Desert, you'll find an outdoor pool, outdoor tennis courts, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have WiFi for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 9750 square feet (906 square meters) and includes conference space. A terrace, multilingual staff, and a garden are also featured at the business-friendly Embassy Suites by Hilton Palm Desert. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton Palm Desert was completed in 2016. This 3.5-star Palm Desert hotel is smoke free.

  • 198 guestrooms or units
  • 3 levels
  • 9750 sq ft of conference space
  • 906 sq m of conference space
  • Built in 1984
  • Full breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Number of living rooms
  • Outdoor tennis courts - 6
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Palm Desert offers 198 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Separate bedroom
  • Living room
  • Pull-out sofa bed
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily from 7:00 AM to 9:00 AM. The hotel hosts a free manager's reception on select days.

Embassy Suites by Hilton Palm Desert has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Tennis lessons on site

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 12.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Palm Desert
  • Embassy Suites Palm Desert
  • Palm Desert Embassy Suites Hotel
  • Embassy Suites Hotel Palm Desert Palm Desert
  • Palm Desert Embassy Suites
  • Embassy Suites Hotel Palm Desert
  • Embassy Suites by Hilton Palm Desert Hotel
  • Embassy Suites by Hilton Palm Desert Palm Desert
  • Embassy Suites by Hilton Palm Desert Hotel Palm Desert

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.