6/10 Okay
Daniel W.
May 13, 2026
We stayed at the Torremuzza apartment in Palermo for one week in April 2026. The property is situated in an interesting area with good access to the city and local attractions.While the apartment is spacious and appeared superficially clean, it unfortunately felt poorly maintained and lacking in care and attention. There was no welcome provision whatsoever on arrival; we had to purchase basic essentials ourselves, including kitchen towels, dish cloths, salt, and pepper. In addition, there was no information provided regarding the operation of the air conditioning system or other appliances in the apartment.Several items of furniture and fittings were also damaged. Most notably, the dishwasher door was missing — an issue that had already been mentioned in a review from 2025, yet clearly had not been addressed.The most disappointing aspect of our stay, however, was the lack of responsiveness from the host’s representatives, “Wonderful Italy.” Our group consisted of six people, yet we were provided with only one set of keys. Repeated requests for additional keys were ignored, which made it unnecessarily difficult for our group to coordinate activities throughout the week.Overall, while the location has clear advantages, the standard of maintenance and level of guest support fell well below expec
Daniel W.
Stayed 7 nights in Apr 2026















