2/10 Terrible
Matthew
Traveled with group
Mar 26, 2025
Roaches and poor service
My experience was ruined almost immediately as i came into my room. While unpacking a cockroach went crawling across the window sill freaking out my girlfriend. We drove 10 hours to visit her friends. And she didnt want to stay anymore. I went down to the front desk to voice my issue. I was told she was new and didn't know what to do. She said she would leave a note for a manager thay wasn't on duty at the time. She then offered to switch rooms. Not the best solution considering the roaches are probably in other parts of the hotel. But having having no other option besides canceling the trip we took the other room. We thoroughly checked the room and had no other issues for the 3 nights we were there. But I am leaving a bad review because i never heard from a manager. A discount or free night would have been nice, but not necessary. At least a word and apology from management would have been nice, knowing the "note" with my complaint written to management was received. This oversight is why I rated this place poorly and will never stay here again.
Matthew
Stayed 3 nights in Mar 2025