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SureStay Hotel by Best Western Kemptville

2.5-star property
4022 County Road 43, North Grenville, ON 1-855-201-7819
3.6 out of 5
Good!
See all 5 travelocity Reviews

"Parking lot needed better plowing " More

By a verified traveler on Sat 27 Jan 2024

Points Of Interest

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Hotel Description

Kemptville guestrooms with comfy beds

Near the airport

You'll be within 6 miles (10 km) of Rideau Canal and 9 miles (15 km) of Rideau River Provincial Park. Osgoode Village Community Centre is within 12 miles (20 km) and Rideau Carleton Raceway is within 25 miles (40 km).

Renovated in 2019

This hotel doesn't skimp on freebies - guests receive free continental breakfast, free WiFi, and free self parking. Business travelers can take advantage of the business center. Express check-out is provided and the front desk is staffed around-the-clock.

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 2 Max
$109* Per night/room Apr 28 - Apr 29

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

SureStay Hotel by Best Western Kemptville ratings based on 5 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for SureStay Hotel by Best Western Kemptville

Everyone (2) Couples (2) Family (1)
1 out of 5

Posted by , from OTTAWA on Feb 10, 2024

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Comment from Hotel Management

Mar 22, 2024 by Sid

Dear Guest, we are disappointed to know that we could not make you feel welcome during your stay with us. It is deeply disheartening to learn that our facilities and services could not match your expectations. On behalf of the hotel administration, we are sorry for your bad experience, and we hope you accept our profound apologies for our shortcomings. As a hotel, we highly value guest feedback, as we understand there is always room for improvement. We would be immensely grateful if you could share detailed feedback about your stay and help us identify what can be done better. We look forward to hearing from you and learning how we can make this right.

5 out of 5
Parking lot needed better plowing

Posted by on Jan 27, 2024

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Comment from Hotel Management

Jan 27, 2024 by Sid

Hello Ed, I just wanted to express my gratitude for your thoughtful review and understanding. Indeed, we concur with your response. Unfortunately, our regular snow plowing professional fell ill recently, and as a result, he arranged for a substitute to take over his duties temporarily. We appreciate your patience during this transition and assure you that we are committed to maintaining the high standard of service you've come to expect from us. Thank you for your time to review us and leaving, this amazing rating.

4 out of 5
A quiet and pleasant place to stay .

Posted by on Apr 30, 2022

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Comment from Hotel Management

Apr 30, 2022 by Surestay Management

Dear Robert, Thank you for give us Review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely Sure Stay Hotel by Best Western Kemptville

4 out of 5
Clean!! Friendly staff that would go out of their way to help! Knowledgeable regarding the area. Suggestion: the bathroom tub was slippery and no hand rails; the continental breakfast was offered from 6am - 9am, perhaps to make the hours longer 7am - 11am.

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jun 27, 2021 by sure stay hotel management

Thanks you for taking the time to write this review and share your experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Reviews like yours are extremely helpful to continuously improve and I hope you' will return to see how we more improve. Thanks again,

4 out of 5
Upside: check in was very fast, the room was clean and the bed was very comfortable. Downside: The water in my shower never quite made it to hot. There are chairs outside the screen doors where people sit and smoke. My first night there, people were talking until quite late which was easy to hear from my room. The walls between rooms also seem a bit on the thin side - I could hear drawers opening and closing in the next room. For the convenient location and low price, though, I'd consider staying there again.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Aug 29, 2019 by tourist inn motel management.

thanks for staying with us.sorry for any inconvenient. we will take your comments into consideration. we' ii be excited to see you again.

About the SureStay Hotel by Best Western Kemptville

Location 4022 County Road 43, North Grenville, ON K0G 1J0

Property Features

WiFi is free in public spaces. There's an onsite business center. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Kemptville also features a vending machine, laundry facilities, and express check-out. Free self parking is available. You'll have access to the health club at a partner property. A complete renovation of SureStay Hotel by Best Western Kemptville was completed in July 2019. This Kemptville hotel is smoke free.

  • 1 building
  • 1 floor
  • 42 guestrooms or units
  • Built in 1980
  • Continental breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Microwave

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

SureStay Hotel by Best Western Kemptville offers 42 accommodations with coffee/tea makers and hair dryers. Select Comfort beds feature premium bedding. 50-inch flat-screen televisions come with satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads, and complimentary toiletries. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Select Comfort beds
  • Deep soaking tub
  • Flat-screen television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Desk chair

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Sledding nearby
  • Bicycle rentals nearby
  • Snow tubing nearby
  • Snowmobiling nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 20 per pet, per day, plus a deposit of CAD 100 per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Carbon monoxide detector
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: CAD 0 per stay (rates may vary)
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tourist Inn Kemptville
  • Tourist Inn North Grenville
  • Motel Tourist Inn North Grenville
  • North Grenville Tourist Inn Motel
  • Tourist North Grenville
  • Tourist
  • Motel Tourist Inn
  • Tourist Inn
  • Surestay By Best Kemptville
  • SureStay Hotel by Best Western Kemptville Hotel
  • SureStay Hotel by Best Western Kemptville North Grenville
  • SureStay Hotel by Best Western Kemptville Hotel North Grenville

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.