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The Veil

5.0 star property
5-star luxury hotel perfect for exploring Astana

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The Veil

Photo gallery for The Veil

Children's play area - indoor
Exterior
Senior Double Room | Pillowtop beds, minibar, in-room safe, blackout drapes
3 restaurants, breakfast served, local and international cuisine
Hair dryer, bathrobes, slippers, heated floors

Overview of The Veil

Reviews
9.0

Wonderful

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant

Check out the area

Map
Zhalayyri street 4, Astana, 10000
  • Popular LocationKazakhstan Ministry of Foreign Affairs4 min drive
  • Popular LocationBayterek Tower5 min drive
  • Popular LocationThe US Embassy and the Consulate in Kazakhstan6 min drive
  • AirportAstana (NQZ-Nursultan Nazarbayev Intl.)26 min drive

Room options

View all photos for Standard Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Standard Double Room

  • 420 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

  • 534 sq ft
  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Presidential Apartment

View from room

Presidential Apartment

  • 1067 sq ft
  • City view
  • Sleeps 7
  • 2 King Beds and 1 Twin Sofa Bed

View all photos for Junior Double Room

Hair dryer, bathrobes, slippers, heated floors

Junior Double Room

  • 569 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Senior Double Room

Pillowtop beds, minibar, in-room safe, blackout drapes

Senior Double Room

  • 605 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Property amenity
The St. Regis Astana
Pool
Spa
Parking included
Free WiFi
4.7 out of 5, Exceptional, (25)
The price is $246
per night
$276 total
includes taxes & fees
May 16 - May 17
The St. Regis Astana

About the neighborhood

Astana

Heart of Astana.Your stay at this Almaty District hotel places you within 2 miles (3 km) of House of Ministries and Supreme Court of the Republic of Kazakhstan. Presidential Palace and Otan Korgaushylar Monument are also within 2 miles (3 km).

What's nearby

  • Kazakhstan Ministry of Foreign Affairs - 4 min drive
  • Parliament of Kazakhstan - 5 min drive
  • Bayterek Tower - 5 min drive
  • The US Embassy and the Consulate in Kazakhstan - 6 min drive
  • Palace of Peace and Reconciliation - 6 min drive

Getting around

  • Astana Railway Station - 22 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 26 min drive

Restaurants

  • Line Brew - 1 min walk
  • Coffee Boom - 4 min drive
  • Starbucks - 4 min drive
  • Segafredo Zanetti Espresso - 4 min drive
  • Ресторан Арай - 3 min drive

About this property

The Veil

5-star luxury hotel perfect for exploring Astana
The Veil offers its guests a full-service spa and a steam room. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily. WiFi is free in public spaces.

The luxury The Veil also features spa services, coffee/tea in a common area, and concierge services. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Astana hotel.

  • 47 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Continental breakfast (free)
  • Deli
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Smoking in designated areas
The Veil offers 47 air-conditioned accommodations with minibars and safes. Beds feature pillowtop mattresses. 103-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages and sports massages.

Languages

English, Russian

Property amenities

Family friendly

  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured, covered self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Playground
  • Steam room

Accessibility

  • No elevator

Room amenities

Entertainment

  • 103-inch Smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Slippers
  • Towels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 70 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle (one-way, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.

Property Registration Number 970940001358

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

The Veil Hotel
The Veil Astana
The Veil Hotel Astana

Frequently asked questions

How close is The Veil to the airport?

The Veil is 9.4 mi (26-min drive) away from the Astana (NQZ-Nursultan Nazarbayev Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Veil?

As of May 2, 2024, prices found for a 1-night stay for 2 adults at The Veil on May 3, 2024 start from $140.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Veil have an airport shuttle?

The Veil offers an airport shuttle 24 hours a day, for a charge of USD 70 per vehicle, one-way.

Does The Veil offer free breakfast?

The Veil offers free continental breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at The Veil?

No, there is no casino at this hotel.

What time is check-in at The Veil?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at The Veil?

This hotel offers free self parking.

Does The Veil have a pool?

The Veil does not have a pool.

Does The Veil have a restaurant?

Yes, there are 3 restaurants on site.

Does The Veil have a spa?

This hotel has a spa, which features deep-tissue massages.

How close is The Veil to downtown Astana?

The Veil is 1.7 mi away from Astana.

The Veil Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 1 out of 17 reviews" "
Rating 4 - Poor. 0 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Ayaz

Liked: Cleanliness

6/10 Okay

Sean

Traveled with partner
Liked: Cleanliness
While The Veil is a beautifully designed hotel, it's also a glaring example of "form over function." First of all, I would not recommend staying at this hotel in the winter. None of the windows are double-paned, and all of the common areas, including the restaurants, are freezing cold. I even felt bad for staff. To make matters worse, the heater didn't work in our room. And, while they did eventually move us to a warmer room, it took them 2 days to do so, and only after they continued to assure us the heater worked fine. It didn't, as the room they finally moved us to was significantly warmer. Not only did they not apologize for this hassle, or help us switch rooms, but on multiple occasions staff members entered our room without knocking first! Good restaurants, good location, but the staff needs some serious training. And again, while the hotel might be comfortable in the summer months, it certainly wasn't a place I'd recommend in December.
Stayed 7 nights in Dec 2023

8/10 Good

Alexander

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cold astana
It was reasonably good. Price fits expectation. Certainly clean. Restorable are good but very expensive.
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin, Tampa

Stayed 5 nights in Sep 2023

10/10 Excellent

Sergey

Liked: Staff & service, property conditions & facilities
Exclusive modern designers hotel with huge beautiful rooms, all in wood panneling, high seilings, very close to the government quarters on rhe river bank. Very good 4 restaurants 8n different styles. Spa. Fare pricing.
Stayed 4 nights in Sep 2023

10/10 Excellent

Marina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Singles and couples
Great for Singles and couples
Stayed 1 night in Aug 2023

10/10 Excellent

Kristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, helpful and professional attention to details is seen everywhere Hotel is beautiful and unique, not like any other hotels Located close to everything you may need
Stayed 1 night in Jun 2023

10/10 Excellent

Vladlen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New. Tasty. Comfortable. Kids frendly
Amaizing hotel in Astana. Service was fantastic. Incredible cousine. I recommend it
Stayed 1 night in Apr 2023

10/10 Excellent

Assima

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff