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"Bed was not queen size instead it was full! Rooms are super small, air conditioning was not working properly! " More

By a verified traveler on Wed 04 Dec 2019

Hotel Description

Hotel near Reform Mall in Nuevo Laredo

Heart of Nuevo Laredo

Within 3 miles (5 km) of this Nuevo Laredo hotel, you'll find Reform Mall and Word Station Gabriel García Márquez. Maclovio Herrera Market and Nuevo Laredo Zoo are also within 3 miles (5 km).

Free perks

A restaurant and a fitness center are featured at this hotel. Traveling on business? Take advantage of the business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

Free Internet, flat-screen TVs

The 123 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and showers. Phones and desks are also available.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$46* Per night/room Aug 19 - Aug 20

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 2 Max

City Express Nuevo Laredo ratings based on 2 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for City Express Nuevo Laredo

Everyone (1) Couples (1)
4 out of 5

Posted by on Feb 20, 2020

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Comment from Hotel Management

Feb 25, 2020 by CENLD GG

Agradecemos su opinion, esperamos tenerle de nuevo con nosotros, estamos para servirle.

3 out of 5
Bed was not queen size instead it was full! Rooms are super small, air conditioning was not working properly!

Posted by on Dec 4, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 4, 2019 by CENLD GM

We regret that your stay has not been pleasant, we are renovating our air conditioning equipment so that it does not affect the comfort of our guests. Thank you for giving us your comments, good day!

Property Features

There's a restaurant on site. Free breakfast is served daily. WiFi is free in public spaces. There's an onsite business center. The business-friendly City Express Nuevo Laredo also features a fitness center, laundry facilities, and dry cleaning/laundry services. Free self parking is available. This Nuevo Laredo hotel is smoke free.

  • 123 guestrooms or units
  • Continental breakfast (free)
  • Dining venue
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Nuevo Laredo, Tamaulipas (NLD-Quetzalcoatl Intl.) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

City Express Nuevo Laredo offers 123 air-conditioned accommodations with blackout drapes/curtains. Flat-screen televisions come with cable channels. Bathrooms include showers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 11:00 AM.

City Express Nuevo Laredo has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 1 PM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico). This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert).

  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Gap period enforced between guest stays - 48 hours

Hotel Names

  • City Express Nuevo Laredo
  • City Hotel Nuevo Laredo Express
  • City Express Nuevo Laredo Hotel
  • City Express Nuevo Laredo Hotel
  • City Express Nuevo Laredo Nuevo Laredo
  • City Express Nuevo Laredo Hotel Nuevo Laredo
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.