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"Attractive property, grounds, pool etc. Nice restaurant, but expensive. " More

By a verified traveler on Tue 10 Aug 2021

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Hotel Description

Enjoy free breakfast at this 3-star Novato hotel

Close to airport

Stay at this Novato hotel and you'll be within half a mile (1 km) of The Space Station Museum and 2 miles (3 km) of Pacheco Ranch Winery. Also, Marin Museum of Contemporary Art is within 3 miles (5 km) and Novato Community Hospital is within 6 miles (10 km).

Free perks

This hotel features a gym and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the spa tub and free perks like continental breakfast and free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 70 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. IPod docks, refrigerators, and coffee/tea makers are also available.

Room, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$118* Per night/room Jun 5 - Jun 6

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Inn Marin and Suites, Ascend Hotel Collection ratings based on 18 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Inn Marin and Suites, Ascend Hotel Collection

Everyone (5) Couples (1) Family (10) Other (1)
1 out of 5
I booked a room the motel canceled tried to contact Travelocity and couldn’t get any refund info I’m going to the BBB or who ever I need to to get my money back and a bad review is coming as well.

Posted by on Aug 25, 2021

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4 out of 5
Attractive property, grounds, pool etc. Nice restaurant, but expensive.

Posted by on Aug 10, 2021

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4 out of 5

Posted by on Jul 23, 2021

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4 out of 5
The property was older but unique. Our room had 10 flies and no hand soap. The staff was very helpful and friendly.

Posted by on Jul 12, 2021

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1 out of 5
Unfortunately this hotel missed caring for the basic needs of a weary traveler. All I require is a clean quiet place to sleep. They have an automatic light in the bathroom that turns on in the middle of the night. They have a light in the closet you cant turn off AND they put us in the part of the hotel where they house road workers who need to get up and start their noisy trucks at 645am then back them all up (beeb beeb beeb) for 10 minutes to get out of the parking lot. Not to mention loud hammering on said trucks for some reason. You failed at your one job which was to simply allow me a good night's sleep. Never again.

Posted by , from Novato Ca on Jul 6, 2020

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Comment from Hotel Management

Jul 10, 2020 by Customer Care Team

Hi Nancy, We are very sorry to hear that you were so disappointed with your stay at our property. Our aim is to provide a comfortable night's rest, and we sincerely apologize for the noise and comfort issues that marred your stay with us. We take guest feedback very seriously, and we will put all your comments to good use for the betterment of the guest experience. We are saddened to read that you feel you wouldn't stay with us again. We are sure that you would not have the same experience on another occasion, and we hope you would reconsider. We know we can do better, and it would be an honor to have another chance to change your perception and restore your faith in our facility and hospitality. Best Regards, Fernando Arizaga General Manager

4 out of 5
We especially loved that we could eat breakfast outside by the pool or in the central "park" area full of trees and hammocks.

Posted by on Dec 19, 2019

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Comment from Hotel Management

Jan 2, 2020 by Customer Care Team

Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

5 out of 5

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 6, 2019 by Guest Experience Team

Dear Guest, Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future. Best Regards, Fernando Arizaga General Manager

3 out of 5
Hotel is in need of renovation, lighting in rooms is poor. The facility looks run down

Posted by , from Torrance on Jun 24, 2019

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Comment from Hotel Management

Jun 28, 2019 by Customer Care Team

Dear Guest, We apologize for any aspect of your recent stay with us that did not fully meet your expectations, and hope that we will have another opportunity to give you the wonderful stay that the majority of our guests have. We hope to welcome you back again soon; thank you for your rating. Best Regards, Fernando Arizaga General Manager

3 out of 5
Had to ask them to bring us towels. Cleaning our room was emptying trash and taking our towels. Breakfast....bread and fruit.

Posted by on Apr 1, 2019

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2 out of 5
I ordered a King size bed room for my husband and me. Received 2 double bed room . Complained to front desk and was told I shouldn’t expect what’s ordered (used Travelocity). Man at fromt desk rude. I arrived on a cross country flight in middle of night, so I was very tired. Luckily another customer offered to switch rooms because I was calling another hotel to go to. Hotel lobby floors dirt/old. Complimentary breakfast was not at all like other hotels-very poor. Exterior room looks like a slum...some garbage lying around. Inside was just okay. TV suddenly didn’t work when nothing changed on remote-couldn’t get it working again. Maids forgot to leave clean towels, water bottles and coffee pods for Keurig. Had to go to front desk for towels. More hangers needed-3 for 2 people not sufficient. One robe given in room for 2 people staying. 4 night stay. Do NOT recommend this hotel and will not stay here again.

Posted by on Mar 24, 2019

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About the Inn Marin and Suites, Ascend Hotel Collection

Location 250 Entrada Dr, Novato, CA 94949

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Inn Marin and Suites, Ascend Hotel Collection offers its guests a seasonal outdoor pool, a spa tub, and a fitness center. Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is served daily. Event space at this hotel measures 1400 square feet (130 square meters) and includes conference space. The business-friendly Inn Marin and Suites, Ascend Hotel Collection also features multilingual staff, a garden, and a picnic area. Self parking is free. This 3-star Novato hotel is smoke free.

  • 1 floor
  • 70 guestrooms or units
  • 3 buildings
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Built in 1949
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Inn Marin and Suites, Ascend Hotel Collection offers 70 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Novato hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 6 AM to 10 AM.

Nearby Activities

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Jet skiing nearby
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Inn Marin
  • Inn Marin Novato
  • Marin Inn
  • Inn Marin Hotel Novato
  • Marin Hotel Novato
  • Inn Marin Novato, CA - Marin County
  • Inn Marin Suites an Ascend Hotel Collection Member
  • Inn Marin and Suites, Ascend Hotel Collection Hotel
  • Inn Marin and Suites, Ascend Hotel Collection Novato
  • Inn Marin and Suites, Ascend Hotel Collection Hotel Novato
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.