4/10 Poor
nuria
Traveled with partner
Apr 23, 2025
Disliked: Cleanliness, staff & service, amenities
I would like to complaint aboout the service me and my parner recieved yesterdays at the Sprowston Manor Hotel.
We arrived at 2:30 pm but understanding check -in hour was at 3pmwe went to the bar.
3 oclock we did the check in. Ive reserved a double bedroom city view and sent to a hidiouse room at the far back of the hotel. The lobby was full of durty linin but my assigned bedroom had dust everywhere and the toilet bin hadnts been emptied.
Weve went back to recepcion and assigned a “better and cleaed room” on the same floor, staring to the air condicionate vents( só much for the city view).
Make note i’ve booked this staying to celebrate my parners birthday, with a nice spay day and stay.
After we settle in the room, went to spa desk to book some treatments, no one to be seen. 4 oclock, the girls is there but no slots available as they were short staffed and would finish at 6.
The heated pool área is shared whit swiming classes, living 2 lanes available for the spa users.
When asking a staff where to have a drink near the spa área, was sent to a closed bar.
We’ve checked out the property at 6:30, and asked if we could have the breakfast refund? They informed us you Expedia should address this.
nuria
Stayed 1 night in Apr 2025