2/10 Terrible
Lisa, West Palm Beach
Traveled with family
Apr 12, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities
Amanda was such a sweetheart and did all she could to accommodate us during our stay. Harri at the front desk and Regina were very nice as well. Carl the Manager has no bedside manner with his Customers. Hotel property is nice but I was in three different rooms because of the roaches and other bugs. It is a shame because the place is very nice but they have a bad problem. I was in a renovated room and the furniture was new but the bathroom door was never changed, it was disgusting. There was a big gap between the door and the frame which allowed all kinds of bugs to get in and our two other rooms were like this as well. Laundry and vending area is outside and there are roaches crawling on the table and washer and dryer. The hotel does have an exterminator that comes but clearly they need to come more often. It’s a shame because I stayed at this hotel and my family countless times over the years and recommended it to people and I cannot believe how downhill it has gone. Staff was nice breakfast was grab and go. Staff all tried to accommodate us but there was only so much I guess they could do.
Lisa
Stayed 1 night in Apr 2025