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"The hotel room was very clean and the bed was very, very comfortable. The free wi-fi allowed me to get a lot of work completed. " More

By a verified traveler on Fri 03 Nov 2017

Hotel Description

3.5-star hotel near Norfolk Scope

On river

You'll find Norfolk Scope and Norfolk State University within 2 miles (3 km) of this Norfolk hotel. Waterside Festival Marketplace and St. Paul's Episcopal Church are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free WiFi, flat-screen TVs

In addition to flat-screen TVs with cable channels, the 468 guestrooms offer free WiFi and room service. Premium bedding, coffee/tea makers, and free newspapers are also available. Housekeeping is available on request.

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Suite, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed, Non Smoking, Balcony

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Norfolk Waterside Hotel ratings based on 23 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Norfolk Waterside Hotel

Everyone (8)
5 out of 5

Posted by on Oct 14, 2019

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Comment from Hotel Management

Oct 16, 2019 by HotelMgmt

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

2 out of 5
My group arrives and people have confirmation numbers but no rooms. Rooms have water damage. Cots are stained and old. Had to be switched twice. Hotel over booked. Breakfast fruit was old and sour. Tenth floor lounge was not worth the money spent. The entire hotel is over priced, the only good thing is the location. Great location for everything we needed.

Posted by , from Virginia. on Sep 11, 2018

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Comment from Hotel Management

Sep 12, 2018 by HotelMgmt

While I am glad you appreciate our terrific location, Quentin, I am dismayed to hear that other aspects of your stay fell short of our high standards. We use guest comments as training tools for our teams, and please be assured that we will be discussing your review to see where improvements can be made. Please consider staying with us again so we can leave you with a better impression.

5 out of 5
The hotel room was very clean and the bed was very, very comfortable. The free wi-fi allowed me to get a lot of work completed.

Posted by on Nov 3, 2017

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Comment from Hotel Management

Nov 8, 2017 by HotelMgmt

We appreciate you choosing to stay with us, and loved reading how comfortable you found your bed to be. We know what a difference that can make, especially when you’re traveling away from home. Glad to hear that everything else was to your liking and that you were able to catch up on work when you needed to. Thank you so much for sharing your kind feedback with us, and we hope to see you again soon here at the Sheraton Norfolk Waterside Hotel.

2 out of 5



Posted by on Jan 1, 2017

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Comment from Hotel Management

Jan 11, 2017 by HotelMgmt

While we were pleased to read our guest room and property was to your liking we sincerely regret any inconvenience you endured with our parking facility. Many of our guests do find our valet parking the most convenient choice, and as a second option, we have a self-parking lot next door with in and out privileges. We do hope that this didn't detract from enjoying your overall visit to Norfolk. We hope to have the pleasure of welcoming you back again in the future.

5 out of 5

A Great Experience

We had a great experience at the hotel. The staff is terrific, the suite was exceptional; we loved the views from our suite. We are planning to return again in the near future.

Posted by , from stamford, ct on Aug 10, 2015

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3 out of 5

no street parking/club level did not match web

Pros: Location, and layout of the elevators, entrance, pool, etc.
Cons: Parking location and signage to get to lot and back to hotel entrance.
Location: river walk is a real plus
Parking is too far, through another building, and confusing. I was glad to get validated for a total of $8 overnight, instead of $12. Club Level room comfort was great, but no robes in room, and the Club room had problems: no help with finding dining, too crowded with tables, and the windows allowed for view only when standing. We preferred eating in the cafe with full river view. Room service was superb- fast for no carb breakfast!

Posted by on Jul 28, 2015

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5 out of 5

Everything was excellent

The best staying in Norfolk after I don't find nothing close to the beach

Posted by , from Warrenton va on Jul 6, 2015

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1 out of 5

Scariest Night I've Ever Spent in a Hotel

Pros: convenient location and clean rooms
Cons: impersonal treatment of customers, security
At about 11pm, I was awakened and noticed a growing rectangle of light in the direction of the door. Someone was opening my door and was walking into my room. I had forgotten to deadbolt the door, but the door was shut -- and supposedly locked. I immediately confronted him verbally -- not knowing who was there -- to which he replied "housekeeping" and then left. I got up and deadlbolted the door. I called the front desk attendant who was aloof and showed no real sense of alarm or concern, but he eventually said he'd send someone up to my floor to look around. I spoke to the same employee that next morning and got the same relaxed vibe. About a week later, I called the hotel and was told they replaced all the door locks b/c of my experience. I asked to have the manager call me, but have not heard from anyone directly-- that was several weeks ago. On my next trip to Norfolk, I will find another hotel that demonstrates more concern about the safety of its customers.

Posted by , from California on Mar 23, 2015

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4 out of 5

The bedding made me want to stay in bed all day.

Pros: Quiet
The hotel was lovely, and the staff especially friendly and welcoming. My room was small and didn't have much of a view, but it was well appointed and spotless. the mattress was acceptable, but the covers and sheets were exceptional. Crisp white fluffy linens and pillows that swallowed me up. A good experience.

Posted by , from Small Town, Indiana on Feb 8, 2013

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4 out of 5

Excellent customer service, I will be staying at the Sherton.

Pros: Close restaurants, Free Internet, Quiet, pet friendly
The Sherton Waterside hotel is a place I will be staying at whenever in Norfolk. The staff was very pleasent and even called our room to ensure we were comfortable and if we need anything. I did call for an extra blanket for my grandson when he decided to stay with us and they brought it to the room within 30 minutes. This is a very pet friendly hotel which is a number one priorty for me when traveling. The staff even offered to provide a doggie bed for my Westie. Also, the hotel had fresh Starbucks coffee in the lobby and packages in our room.

Posted by , from Leonardtown, MD on Dec 11, 2012

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About the Sheraton Norfolk Waterside Hotel

Location 777 Waterside Dr, Norfolk, VA 23510

Property Features

Sheraton Norfolk Waterside Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 35005 square feet (3252 square meters) and includes a conference center. The business-friendly Sheraton Norfolk Waterside Hotel also features gift shops/newsstands, concierge services, and complimentary newspapers in the lobby. A train station pick-up service and a train station drop-off service are available for a fee. For a fee, parking is available. This 3.5-star Norfolk hotel is smoke free.

  • 468 guestrooms or units
  • 10 levels
  • 35005 sq ft of conference space
  • 3252 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Norfolk Intl. Airport (ORF) (16.4 km / 10.2 mi)
  • Train station: Norfolk Station (1.3 km / 0.8 mi)
  • Metro station: Civic Plaza Station (0.4 km / 0.3 mi)
  • Property shuttles: Train station pick-up
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Norfolk Waterside Hotel offers 468 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature premium bedding. 26-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered on request.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy to-go breakfast daily from 4:00 AM to 1:00 PM.

City Dock Restaurant - Onsite restaurant. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Kayaking nearby
  • Golfing nearby
  • Windsurfing nearby
  • Snorkeling nearby


If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 16 per person (approximately)
  • Self parking fee: USD 13.00 per day (in/out privileges)
  • Valet parking fee: USD 26 per day
  • In-room microwave fee: USD 10 per stay
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norfolk Sheraton
  • Norfolk Sheraton Waterside
  • Norfolk Waterside Sheraton
  • Sheraton Hotel Norfolk
  • Sheraton Norfolk Hotel
  • Sheraton Norfolk Waterside
  • Sheraton Norfolk Waterside Hotel
  • Sheraton Waterside
  • Sheraton Waterside Hotel
  • Sheraton Waterside Hotel Norfolk
  • Sheraton Norfolk
  • Sheraton Norfolk Waterside
  • Sheraton Norfolk Waterside Hotel Hotel
  • Sheraton Norfolk Waterside Hotel Norfolk
  • Sheraton Norfolk Waterside Hotel Hotel Norfolk

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.