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"Cleanliness left slot to be desired. Garbage and dirty towels were in the hallway when we arrived and still there the next day. " More

By a verified traveler on Tue 25 May 2021

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Hotel Description

Hotel near Castle Fun Center in Chester

In shopping district

You'll be within half a mile (1 km) of Castle Fun Center and 2 miles (3 km) of The Rock Sports Complex with a stay here. Goosepond Mountain State Park is within 3 miles (5 km) and Woodbury Common Premium Outlets is within 12 miles (20 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast, free WiFi, and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's an indoor pool on site, and a 24-hour front desk and express check-out are also provided.

Free Internet, flat-screen TVs

Featuring conveniences like refrigerators and microwaves, the 80 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Other amenities include premium bedding, coffee/tea makers, and hair dryers.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$126* Per night/room Dec 5 - Dec 6

Suite, 2 Queen Beds, Accessible (Wheelchair)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Standard Room, 1 King Bed, Accessible (Wheelchair)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Accessible (Wheelchair)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express Hotel & Suites Chester, an IHG Hotel ratings based on 8 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Chester, an IHG Hotel

Everyone (5) Couples (1) Family (2)
1 out of 5
The room I stayed it reeked of cigarettes, the door did not lock, and the bathroom was disgusting.

Posted by on Jul 21, 2021

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3 out of 5
Cleanliness left slot to be desired. Garbage and dirty towels were in the hallway when we arrived and still there the next day.

Posted by on May 25, 2021

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5 out of 5

Posted by on Jan 26, 2020

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Comment from Hotel Management

Jan 26, 2020 by Caitlin

Thank you for sharing your feedback regarding your stay! Thank you for staying at the Holiday Inn Express in Chester, NY and we hope that you will consider us for your next trip!

5 out of 5
The place was nice and cute and clean. Staff was very nice and friendly Would definitely come back

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 16, 2019 by Caitlin

Thank you for taking the time to leave a review of your stay. We are happy to hear our hotel's location was able to accommodate you throughout your stay with us. I will be sure to let our staff know what an impact they have made on your stay with us. We all look forward to your future reservation with us!

5 out of 5

Posted by on Aug 17, 2019

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Comment from Hotel Management

Aug 27, 2019 by Caitlin

Thank you for sharing your feedback regarding your stay! Thank you for staying at the Holiday Inn Express in Chester, NY and we hope that you will consider us for your next trip!

2 out of 5
The floor was stayed on was unconstruction so the floors were full of debris and dust. The ice machine on our floor didn’t work nor did the snack machine. The toilet and bathroom floor were dirty that I had to have someone come up to reclean them. I took pictures. It was very disappointing because we have stayed at other Holiday Inns and it was great. We stayed there because of the cleanliness and amnenties even though it was more expensive than other hotels. This stay was very disappointing.

Posted by on May 28, 2018

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5 out of 5

Pleasant quiet place

As a business traveler, i need to stay within my allowed daily max. This place was comfortable and staffed with courteous professionals. And didn't break the budget.

Posted by , from massachusetts on Jul 15, 2016

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Comment from Hotel Management

Jul 21, 2016 by Sonia B.

Thank you for the kind words in regards to your recent stay with us at the. We are very pleased that you chose to stay with us and that we exceeded your expectations. We make it our goal to ensure the best possible guest experience and it boosts the morale of the staff when our efforts do not go unseen. We thank you again for choosing us and are hopeful that you will choose us again in the future Sonia B. General Manager

2 out of 5

Not the nicest

Pros: Not much, sorry
Location: Linens, decor
Hotel room, smelled like smoke. Lucky we brought air fresh er with us. Room was in dire need of decorating. Linens on bed have sen better days, cleanliness was not at a high standard. For $225 a night I really was shocked. Staff were friendly, breakfast was good, just needs redecorated, new linens and a good clean. We seen a bug in the bathroom.

Posted by on Aug 25, 2015

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Comment from Hotel Management

Nov 19, 2015 by Sonia B.

Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. However, please accept our apologies for falling short of your expectations with the type of service received regarding your requests and the condition of the rooms.It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. We have shared your comments with the hotel management and we’re confident that necessary action will be made to correct unsatisfactory experiences. Once again, thank you for staying with us. We hope that you will give us another opportunity to pamper you with exceptional service and accommodation on your next visit. Sonia B. General Manager

About the Holiday Inn Express Hotel & Suites Chester, an IHG Hotel

Location 2 Bryle Place, Chester, NY 10918

Renovations + Closures

The following facilities or services will be unavailable from January 1 2021 to January 1 2022 (dates subject to change):

  • Swimming pool

Property Features

Public spaces have free WiFi and wired Internet. A 24-hour business center and a meeting room are available. Free breakfast is available daily. An indoor pool, gift shops/newsstands, and complimentary newspapers in the lobby are also featured at the business-friendly Holiday Inn Express Hotel & Suites Chester, an IHG Hotel. Self parking is free. This Chester hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Business center (24 hours)
  • Front desk (24 hours)
  • Express check-out
  • Front-desk safe
  • Gift shop
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express Hotel & Suites Chester, an IHG Hotel offers 80 accommodations with safes and coffee/tea makers. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free on-the-go breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:30 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-out is available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Hotel Names

  • Holiday Inn Express Chester
  • Holiday Inn Express Hotel Chester
  • Holiday Inn Chester
  • Holiday Inn Express Chester - Monroe - Goshen Hotel Chester
  • Holiday Inn Express Hotel Suites Chester
  • Holiday Inn Express Hotel & Suites Chester, an IHG Hotel Hotel
  • Holiday Inn Express Hotel & Suites Chester, an IHG Hotel Chester

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.