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"You get what you pay for. Litter in the parking lot. Lots of items taped to the front door office presents an unprofessional appearance. Staff contino ... " More

By a verified traveler on Sun 23 Feb 2020

Hotel Description

Motel near United States Military Academy in Highland Falls

Heart of Highland Falls

Within 3 miles (5 km) of this Highland Falls motel, you'll find United States Military Academy and West Point Museum. Also, Michie Stadium is within 3 miles (5 km) and Bear Mountain State Park is within 6 miles (10 km).

Free perks

Free self parking is available and the motel's multilingual staff can provide around-the-clock assistance. Guests will appreciate free perks like continental breakfast and WiFi in public areas. A safe deposit box is also provided.

Free WiFi, refrigerators

Offering conveniences like refrigerators and microwaves, the 54 guestrooms also have free WiFi and cable TV. Stovetops, dishwashers, and hair dryers are also available.

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$72* Per night/room Apr 1 - Apr 2

FairBridge Inn & Suites at West Point ratings based on 17 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for FairBridge Inn & Suites at West Point

Everyone (8) Family (1)
3 out of 5
You get what you pay for. Litter in the parking lot. Lots of items taped to the front door office presents an unprofessional appearance. Staff continously on the cel phone when a customer needs assistance is rude.

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 28, 2020 by management

Thank you for your review and concerns. we will foward it to our staff

2 out of 5
Would not recommend to stay here. When we first got to our room we could not get the door open- even thought the green light was lighting up when we swiped our room key. We had to figure out for our selves you have to turn the door knob upward to get the door open. While on the topic of doors. The bathroom door locks you inside. Imagine if I was traveling alone?! About the bathroom- there was a used straw on the floor, rust in the tub. I didn’t even want to shower here. There chain lock that is supposed to make you feel better about staying at a hotel that def has seen its share of crime was gone on my door - so I just relied on that little lock on the door all night. There were burn holes on the comforter. The bed skank down into the middle. And there is no safe to put your valuables. Overall I do not think I have stayed in a worse hotel - when I checked in the front desk lady was very nice but that was the only interaction I had with staff and customer service. Would not recommend to stay here unless absolutely have no where else to stay.

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 27, 2019 by management

we are sorry that your stay with us was an unpleasant one, we will forward your review to our staff

4 out of 5
Location is ideal. Price is always competitive. Decent breakfast value for the $$$

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 26, 2019 by management

Thank you for your response

4 out of 5
No issues except I had to call for help to get the TV to work.

Posted by on Jan 26, 2019

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Comment from Hotel Management

Jan 27, 2019 by management

THANK YOU FOR YOUR FEEDBACK IS GREATLY APPRECIATED

3 out of 5
This place doesn’t even have a vending machine no soda no food no ice

Posted by , from Long Island NY on Oct 3, 2018

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Comment from Hotel Management

Oct 6, 2018 by management

Thank you for the feedback we will forward it to our staff

4 out of 5

Great value motel.

It is comfortable, clean, and in a quiet, yet convenient, location. The young lady working in the lobby was very accommodating and helpful as was the man from maintenance. We did have to have commode plunged on one occasion but they responded within 5 minutes; this issue can arise in any location and did not cause me to rank motel lower. It is an older facility, and looks like it, but it is truly a great value!!

Posted by on May 16, 2017

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Comment from Hotel Management

May 18, 2017 by management

Thanks for staying with us, we appreciate your feedback

3 out of 5

Close to campus

we chose the hotel for convenience over quality. It is worn down and looks to be in need of serious remodeling. The room was clean and beds were comfortable. It was perfect for getting to campus without delayed travel time. The convenience was worth it, particularly for a football game.

Posted by , from indiana on Sep 12, 2016

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3 out of 5

It has somewhat improved!

We stayed here over 4th of July, what a dump (but fine for one night)! Now stayed here over Labor Day, one can see they've done some work. Many holes in the walls were patched, I wasn't terrified of the bedspread, I would now stay here for a weekend. Yeah, it's gotten better. Just remember that it is inexpensive and close to West Point. Thank you.

Posted by on Sep 8, 2015

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3 out of 5

It's a DUMP, but fine for 1 Night.

All you can do is laugh, it's that bad. Broken, torn, stained, (lots of stains) we immediately took the bedspread off, the sheets seemed okay. The rug seriously must be 50+years old. As always, I had my Clorox wipes so I wiped everything down, regardless. We stayed on 4th of July to go to Trophy Point at West Point so it was perfect, especially location wise. The walls are paper thin, I heard every shower and toilet flush, but happily I had so much wine in me that I passed right out. The AC worked, the TV worked, the dumpy room itself was spacious. WiFi was immediate, no problem parking and the water pressure was impressive. Even my hubby who is a diehard couldn't help but start to laugh. The nice Indian lady behind the desk checked us in early. I already booked again for Labor Day weekend, but again, just for one night.

Posted by , from NYC on Jul 6, 2015

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4 out of 5

Perfect for what we needed

We were in the area for a wedding and wanted a reasonably priced place to crash for a few hours before the long ride home. Checked in after midnight, so the office was closed but they left the key for us (we called ahead to let them know). Room was clean enough. Beds were okay. Free breakfast was nothing special, but grateful to have a nibble before hitting the road. We were satisfied for the price. I would go back for a night or two if I needed to stay in the area again. (Close to Bear Mountain State Park, which we stopped at on the way home.)

Posted by , from Long Island, NY on Jun 15, 2015

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About the FairBridge Inn & Suites at West Point

Location 17 Main St, Highland Falls, NY 10928

Property Features

Free breakfast is available. Public spaces have free WiFi. The business-friendly FairBridge Inn & Suites at West Point also features multilingual staff, coffee/tea in a common area, and a safe deposit box at the front desk. Self parking is free. This Highland Falls motel is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: New York, NY (LGA-LaGuardia) (82 km / 51 mi)
  • Parking: Free self parking

Room Amenities

FairBridge Inn & Suites at West Point offers 54 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers. Televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. This Highland Falls motel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones.

  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Hair dryer
  • Telephone
  • Desk
  • Exterior corridor access
  • Air conditioning

Food & Drink

Guests are served free continental breakfast.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 11:00 PM
  • Check-in time starts at 3 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • FairBridge Inn West Point
  • FairBridge Inn West Point Highland Falls
  • FairBridge West
  • FairBridge West Point
  • FairBridge West Point Highland Falls
  • FairBridge Inn & Suites at West Point Motel
  • FairBridge Inn & Suites at West Point Highland Falls
  • FairBridge Inn & Suites at West Point Motel Highland Falls
url importing https://www.travelocity.com/Newburgh-Hotels-FairBridge-Inn-&-Suites-at-West-Point.h26729-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.